GoDial is an easy to use auto-dialer solution for call centres and for any business that makes outbound calls. With an inbuilt CRM, voice note recorder and payment tracker, GoDial is ideal for all mobile sales call and customer tracking needs. SMEs and startups with a few sales reps can use it for free since the software has no charges for upto 100 contacts per device. The enterprise version allows managers to build teams and track calling agents' progress to get a big picture from a central dashboard. Additional features include: Bulk call list upload, multiple call-list support, night mode, deal value tracking, voice note transcriber, DNC, callback scheduling, dynamic message/email templates etc. Built by a small team from a tiny back-office, GoDial has been raking in rave reviews and new customers week-on-week.
About InContact
NICE inContact is software intended to help businesses gain as many leads as possible, at minimum cost. It presents a comprehensive approach to fulfilling contact center requirements, and to help companies gain positive customer experience.
The inContact solution is based on hosted call center products called the Customer Interaction Platform, which enables its users to make inbound calls, outbound calls, or combination of both. The software seamlessly integrates with CRM platforms, including Salesforce, Oracle Service Cloud, and Microsoft Dynamics.
The platform offers following solutions: Inbound Contact Center; Outbound Contact Center; Contact Center Management; Customer Service Solutions; Enterprise Contact Center; Contact Center Compliance; Enable Security In The Cloud. NICE inContact also offers Workforce Optimization Software, which encourages employees' self-improvement and manages efforts to enhance the customer experience.
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Contact Management
Contact Sharing
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Recording
Call Tracking
Call Disposition
Softphone
Automatic Call Distribution
Auto Dialer
Call Logging
Call Scripting
Features
Analytics
API
Batch Permissions & Access
Calendar Management
Chat
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Supplier Management
Call Recording
Custom Data Forms
Call Tracking
Call Disposition
Softphone
Click-to-Dial
Comparative Reporting
Automatic Call Distribution
Auto Dialer
Call Logging
Call Monitoring
Call Scripting
Escalation Management
Interactive Voice Response
Summary
Simply import your call list and start dialing. Calls are automatically placed from your phone. No more manual dialing.
Send dynamic template messages via Email or Sms to your imported call lists
Set a deal value to your prospect. Track payment received and sent.
Attach files to your prospect for later viewing and easy management.
Recycle dialed contacts to get the most out of your calling list. Godial allows you to rechurn call status like Busy, Not Available, etc to New and dial them again. Get the most out of your Call List. Increase Sales by 200%
Never miss a Call. Set a Callback date and Time and get notification Reminders
Simple bulk Import any CSV sheet. You can even Export your List with all call details. Your data is safe and stored only your phone
Set any call to DO NOT CALL. Your lists will be filtered and DNC contacts will never be called again
Add notes and remarks to the contact after a call. View anytime and easily export. Even leave voice notes, our Text to speech converts your voice to notes.
Setup a template message and simply click on Email, SMS or other options after a call to send an automatic message to the contact without saving the number on your phone.
Summary
Multi-Channel ACD
Workforce Management
Personal Connection™ Predictive Dialer
Cloud Contact Center Platform
Verint Speech Analytics Engine
Social, Chat, Phone, Email
Agent Scripting
ECHO Customer Feedback
Automated Speech Recognition (ASR) and Text-to-Speech (TTS)
Automatic Call Back
FAQs
Who are the main user groups of this service?
GoDial is an easy to use auto-dialer solution for call centres and for any business that makes outbound calls like Real Estate, Finance, Banking, Education, Universities and Schools, Customer Service, Lead Generation, Telecom, Hospitality and Healthcare, and any industry that communicates.
Does this service offer guides, tutorials and or customer support?
Yes
Does this service integrate with any other apps?
No
What are some applications this service is commonly used in tandem with?
Zoho , LEADer.
What platforms does this service support?
Android, IOS, Web Service.
Does this service offer multi-user capability (e.g. teams)?
The enterprise version allows managers to build teams and track calling agents' progress to get a big picture from a central dashboard.
Does this service offer an API?
NO
What is this service generally used for?
GoDial is an easy to use auto-dialer solution for call centres and for any business that makes outbound calls.
FAQs
Does this service integrate with any other apps?
Integrations: Zendesk, Salesforce 1 Platform, Firefly, Cherwell Service Management, Salesforce App Cloud, IMIconnect, Inbenta, SpiceCSM, Microsoft Dynamics.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with CRM applications like Salesforce and Oracle Service Cloud.
Does this service offer guides, tutorials and or customer support?
Support: Knowledge Base, Phone Support, Video Tutorials, Chat, Webinars.
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service offer an API?
Yes, it offers API.
What is this service generally used for?
This service is generally used as a contact center management platform.
What platforms does this service support?
This is a web-based platform.
Who are the main user groups of this service?
NICE InContact can be used by small business and large enterprises alike and is in place across a wide variety of vertical markets. Industries covered: Business Process Outsourcers, Government & Education, Financial Services, Healthcare.
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