Compare Gnatta vs KiteDesk vs Vision Helpdesk

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81%
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87%
32%
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Crozscore:

81%
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92%
34%
interest falling
Gnatta screenshot view 2 more KiteDesk screenshot view 5 more Vision Helpdesk screenshot view 2 more

Software Description:

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

Software Description:

KiteDesk provides smarter sales prospecting software, overcoming the #1 challenge salespeople face -- a lack of qualified leads. Picture, with KiteDesk FIND, an all-in-one Lead Generation Platform with up-to-date contact and account data, where you can quickly create Lead Lists on-demand.

Then, with KiteDesk FLOW, your sales team will reach out to the right people at the right time with the right message--all prioritized by our intelligent and auto-adjusting ToDo queue. Lead Management has never been this easy-- or this effective. Its lead generation at scale, where the hardest part of sales is made more powerful than ever before.

Software Description:

Vision Helpdesk offers three customer service tools.

1) Help Desk Software - Manage customer communication from various channels like Email, Chat, Facebook, Twitter, Phone and more at one central place.

2) Satellite Help Desk - Manage your multiple companies / brands / products customer support at one place keeping isolation between different companies.

3) Service Desk Software - PinkVERIFY Certified - ITIL / ITSM Compliant, offers features from help desk and satellite desk also includes - Asset Management, Incident, Problem, Change, Release, Contract, Product Catalog, Service Catalog and Financial Management.

Features:

  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Data Import
  • Audience Targeting
  • Contact Management
  • Data Export
  • Contact Sharing
  • External Integrations
  • Data Visualization
  • Email Integration
  • Lead Scoring
  • Referral Tracking
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Notifications
  • Lead Management
  • Google Apps Integration
  • Customer Management
  • Dashboard
  • Calendar Management
  • Scheduling

Features:

  • Scheduling
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Project Management
  • Third-Party Plugins/Add-Ons
  • Calendar Management
  • External Integrations
  • 2-Factor Authentication
  • Customer Management
  • Dashboard
  • Notifications
  • Google Apps Integration
  • API
  • Chat
  • Task Scheduling/Tracking
  • Timesheets
  • Email Integration

Summary:

    No key features associated with this application.

Summary:

  • SMARTER SALES PROSPECTING

  • 300 Leads Per Month Included

  • Account-Based Sales Prospecting

  • Ideal Customer Profile Builder

  • On-Demand Data Marketplace

  • Multiple Data Providers

  • Upload & Enrich

  • Chrome Extension

  • Easy Data Export

  • Email Guessing

Summary:

  • Multi Channel Help Desk

  • Multi Brand Help Desk

  • Ticket Billing

  • Task Management

  • Help Desk Gamification and more..

  • Workflow Management

  • SLA and Escalation

  • Blabby - Staff Collaboration

  • Incident Management

  • Knowledgebase Management

Pricing:

  • Credit card required: N/A
  • Full access for all - £99 per concurrent user per month.

Pricing:

  • Starting from: $75.00/month
  • Credit card required: N/A
  • All plans billed annually

KiteDesk FIND

$75.00
user(s) / month
Included in plan:
  • Bulk Lead Assignment
  • Sync to CRM
  • 1-Click Import
  • Email Guessing
  • Easy Data Export
  • Chrome Extension
  • Upload & Enrich
  • Multiple Data Providers
  • On-Demand Data Marketplace
  • Ideal Customer Profile Builder
  • Account-Based Sales Prospecting
  • 300 Leads Per Month Included
  • SMARTER SALES PROSPECTING

KiteDesk FIND + FLOW

$125.00
user(s) / month
Included in plan:
  • Conversion Rate Optimization (Sales)
  • Configurable Recipes
  • Controlled ToDo’s
  • Communications Sequencing
  • Coordinated FLOWs
  • Mapper – Lead Routing, Rules, Triggers
  • Calendar – Scheduler
  • Metrics Dashboard
  • Phone / Dialer
  • Email Suite
  • Prospect Lists
  • Consolidated View Includes:
  • All-in-One Lead Gen Platform
  • COMPREHENSIVE SALES DEVELOPMENT SOFTWARE

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes; Lead assignment, routing, triggers. Management Dashboard, Analytics. Email Templates, Phone Script sharing.

  • Who are the main user groups of this service?
  • Sales Teams who want to increase revenue.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce
    Google Apps
    Microsoft Office
    Linkedin
    Twitter
    Facebook
    G+

  • Does this service offer an API?
  • Not public.

  • What platforms does this service support?
  • SaaS software; Runs in any web browser. Chrome Extension available.

  • Does this service offer guides, tutorials and or customer support?
  • Yes-- Trained Customer Support available via Chat, Phone, Online Meeting.

  • Does this service integrate with any other apps?
  • Salesforce
    Google Apps
    Microsoft Office
    Twilio
    InsideView
    ZoomInfo
    NetProspex
    Toofr

  • What is this service generally used for?
  • By combining a Sales Intelligence solution (KiteDesk FIND) with an All-in-One Sales Development platform (KiteDesk FLOW), the company enables sales teams to find and engage intelligently with the right prospects at the right time.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • Social media: Facebook, Twitter, LinkedIn
    Live chat: Userlike, Livechat Inc, Com100, Livezilla
    Remote session: Webex, Teamviewer, GotoAssist, Gotomeeting
    VOIP: Twillio
    CMS: Joomla, WordPress, Drupal
    Payment gateways: Paypal and Authorize.net
    Billing software: WHMCS, Hostbill, Freshbooks
    Email: Google Hosted emails, Exchange Servers and more

  • Does this service offer multi-user capability (e.g. teams)?
  • YES

  • Does this service offer guides, tutorials and or customer support?
  • YES

  • Who are the main user groups of this service?
  • Any business that wish to offer customer service support.

  • Does this service integrate with any other apps?
  • Vision Helpdesk integrates with several 3rd party apps

  • Does this service offer an API?
  • YES

  • What platforms does this service support?
  • Web Based Software and Mobile apps like IOS, Windows Phone and Android App

  • What is this service generally used for?
  • Managing customer support
    Managing IT support
    Task management

Publisher:

Founded:
2014
Based in:
London
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
3

Publisher:

Founded:
-
Based in:
Nasik
Employees:
-
Likes:
Followers:

Other:

Who uses Gnatta
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses KiteDesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
Works in English-speaking countries.

Other:

Who uses Vision Helpdesk
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
Russian, English, Turkish, Polish, Dutch, Italian, Portuguese, French, Spanish
Regional Restrictions:
No restrictions.
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