Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.
This tool is built for B2B software and technology companies. It provides customer support by enhancing internal collaboration and breaking down the barriers that can trip up most organizations.
TeamSupport's most important capabilities include advanced customer service portals, integrated screen recordings, real-time internal collaboration, built-in reporting tools, and multi-channel support.
Advanced Customer Service Portal is designed to fit right into user's website so his customers can get answers 24/7: customers can submit and check up on tickets, search the knowledge base, add screen recordings/attach files, and participate in community forums.
SysAid is Help Desk solution developed for large businesses across many industries. The software is available in both cloud-based and local versions, compatible with Window and MacOS operating systems. Mobile apps are available for Android and iOS devices.
SysAid provides IT specialists flexible solutions, that can be customized to suit specific organizational requirements. Features include automation tools, ticket management, IT asset management, self-service, chat, password reset, mobile apps, industry benchmarking, and more.
This software is the ideal combination of help desk and asset management, providing numerous benefits to its users. It enables administrators to control all tasks in one platform, so they can deliver effective support. SysAid serves over 10,000 customers in 140 countries.
Google Apps Integration
No key features associated with this application.
Customer Management: Users can easily and quickly access information on issues they've had recently, who else has been contacting them, and what products they are currently using.
Ticket Management: Includes easy to use features like reminders, and customizable automations.
Products & Inventory: Users can tie tickets to products to better track where customer issues are coming from and associate feature requests and bug fixes appropriately.
Collaboration & Teamwork: TeamSupport allows its users to collaborate effortlessly with the team using a variety of features like the water cooler, groups, and internal chat.
Reporting & Analytics: TeamSupport has built-in reporting system featuring powerful new business intelligence capabilities.
Customer Self-Service: TeamSupport has a number of tools to let a user's customers help themselves and even each other!
ITSM ITIL-Based Solution
Mobile and Tablet Apps
Bar Code Scanning and Auditing
Escalation Rules and Email Routing
Credit card required: N/A
Full access for all - £99 per concurrent user per month.
Credit card required: N/A
Enterprise: $45 per agent/month (billed annually) $50 (billed monthly).
Support Desk: $35 per agent/month (billed annually) $40 (billed monthly)
No FAQs associated with this application.
Who are the main user groups of this service?
Main users of TeamSupport are B2B software and technology companies with support and product teams.
What is this service generally used for?
It is generally used as a B2B customer support tool.
What platforms does this service support?
This service is Web-based, and supports following platforms: Windows, Mac, Linux, Blackberry, Android, iPhone/iPad.
Does this service integrate with any other apps?
TeamSupport.com integrates with the following applications: Salesforce, Highrise, Zoho, Mailchimp, JIRA, Beanstalk, Facebook, Dropbox, Zoho Reports, Oracle CRM On Demand, Nicereply.com, Zapier, Customer Thermometer, RingCentral.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?