Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.
SalezShark CRM is a platform that allows sales professionals to effectively interact with their customers and drive engagement . SalezShark’s Relationship Cloud helps you connect with future prospects, gathers your customers’ personal traits to help you know them better, leading to further deepening your professional relationships for better business. It is a self-recommending system which also enables collaboration of employees across teams, resulting in positive outcomes and increased sales.
This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.
No key features associated with this application.
Free trial account for CRM, database and marketing tool
Dynamic platform designed to manage and organize data for your sales professionals
Give insights to your clients’ personal traits
Helps them build business relationships and deliver effective messaging
The self-recommending system enables collaboration of employees across teams, resulting in positive outcomes and increased sales
SMS Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.
File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.
Advanced Chat Portal: Their easy and powerful interface gives agents the abilities and information they need.
Proactive Invitations: SnapEngage automatically invites visitors to chat.
Agent Picture: Agent portraits create a more personal engagement experience for visitors.
Simple Offline Form: Visitors can leave a simple message for agents, to address later.
Credit card required: N/A
Full access for all - £99 per concurrent user per month.
Starting from: $20.00/month
Credit card required: No
Basic Plan: $20/user/month
Activities & Tasks
Account & Contact Management
Reporting & Dashboard
Professional Plan: $45/user/month
Assignment & Tracking
Standard Reports + 5 Custom Reports
Premium Plan: $65/user/month
All Professional features
Standard Reports + 10 Custom Reports
Email & Telephony Integration
Credit card required: N/A
Business: $60 USD / month for 4 agents,
Plus: $140 USD / month for 8 agents,
Premier: $420 USD / month for 16 agents,
15 day trial for any pricing plan.
No FAQs associated with this application.
Who are the main user groups of this service?
It is used by sales and support teams in companies of all sizes.
What is this service generally used for?
SnapEngage is used as a live chat support to sales teams.
What platforms does this service support?
It is web-based application, and works on Windows and Mac. Mobile Web App Works with iPhone and Android.
What are some applications this service is commonly used in tandem with?
It is most commonly used with Zendesk, Desk.com, and Freshdesk.
Does this service integrate with any other apps?
SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; BatchBook; Desk.com; UserVoice; Zendesk; and more.
Does this service offer an API?
An API is available.
Does this service offer multi-user capability (e.g. teams)?
Chats can be transfered from one agent to another via the web interface or their command syntax.
Does this service offer guides, tutorials and or customer support?