Compare Gnatta vs LiveChat vs PromoRepublic

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81%
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Gnatta screenshot view 2 more LiveChat screenshot view 2 more PromoRepublic screenshot view 3 more

Software Description

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

Software Description

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description

PromoRepublic is a social media marketing platform essential to small businesses, multi-location businesses, agencies, freelancers, marketers and even franchisors - from content creation to smart slots. You have access to a content library brimming with 100,000 post ideas, to automated scheduling and posting to Facebook, Instagram, Twitter, Linkedin and Pinterest, to collaboration features for agencies, social media monitoring tools, and even white-label options.

PromoRepublic is used by more than 12,000 small businesses, agencies and marketers worldwide, and is highly recognized by media companies like TechCrunch, The Next Web, Social Media Today and ChiefMarTec.

Headquartered in 4 cities across the globe, PromoRepublic does not only provide top-tier live support to its users, but also values educating our clients and the whole community with online academies, courses, and free weekly webinars.

Features

  • Customer Management
  • Email Integration
  • Social-Media Integration

Features

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Features

  • Brand Management
  • Social Media Monitoring
  • Multi-User
  • Social-Media Integration
  • Dashboard
  • Scheduling
  • Calendar Management
  • Marketing Automation
  • Multi-Account
  • External Integrations

Summary

    No key features associated with this application.

Summary

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary

  • 100,000 post ideas & visual templates

  • Auto-posting to Facebook, Twitter, Instagram, Linkedin

  • Built-In Graphics Editor

  • Professionally-created content

  • Social analytics

  • Post planning & scheduling

  • Social Media Calendar

  • Collaboration space for agencies

  • Monitoring brand mentions on Google My Business, Yelp, Instagram, Facebook, and Twitter

Pricing

  • Credit card required: N/A
  • Full access for all - £99 per concurrent user per month.

Pricing

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

Smart Posting

$9.00
1 user(s) / month
Included in plan:
  • Automated Publishing to Facebook, Twitter, LinkedIn, Instagram
  • Post Ideas Library
  • Graphics Editor

Trial

Free
Included in plan:
  • 14-Days Free Trial

Social Monitoring

$49.00
1 user(s) / month
Included in plan:
  • Negative mentions
  • Customer support

Intelligent Ads

$49.00
1 user(s) / month
Included in plan:
  • Paid Ads Proven Mechanics
  • Retargeting Automation
  • ROI Tracking

Collaboration Platform for Agencies & Freelancers

$99.00
1 user(s) / month
Included in plan:
  • 100,000 Post Ideas
  • Scheduling and posting to Facebook, Instagram, Twitter, Linkedin, Pinterest
  • Client collaboration tool
  • Content approval tool
  • Reporting & analytics

FAQs

    No FAQs associated with this application.

FAQs

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs

    What is this service generally used for?
  • PromoRepublic is used to quickly create, post professional content to all social accounts and track social media mentions.

  • Does this service integrate with any other apps?
  • PromoRepublic is integrated with HubSpot, Buffer, HootSuite.

  • What platforms does this service support?
  • PromoRepublic is a web-based app with iOS and Android apps.

  • Does this service offer an API?
  • No, no API is available.

  • What are some applications this service is commonly used in tandem with?
  • PromoRepublic can be used with HubSpot, Buffer, HootSuite or SharpSpring.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, PromoRepublic has Team and Multi-User plans.

  • Does this service offer guides, tutorials and or customer support?
  • PromoRepublic offers free weekly webinars, personal live trainings, video tutorials and more.

  • Who are the main user groups of this service?
  • Main users are Small Business Owners, Marketers, Freelancers & Agencies

Publisher

Founded:
2014
Based in:
London
Employees:
11-50
Likes:
Followers:

Publisher

Founded:
-
Based in:
Wroclaw
Employees:
-
Likes:
54.2k
Followers:
17.3k

Publisher

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Gnatta
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other

Who uses PromoRepublic
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Russian, Portuguese, Ukrainian
Regional Restrictions:
No restrictions.
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