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About Gnatta

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

About SnapEngage

Every day, SnapEngage drives positive outcomes in the following verticals: SaaS & Technology, Healthcare, E-Commerce & Retail, Travel & Hospitality, Real Estate, Insurance, Government, Education, Nonprofits, and more.

We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects. We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through pointed analytics, survey scores, and more.

Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.

We help clients measure success through pointed analytics, survey scores, and more.

About Intellifluence

Intellifluence is an influencer marketing platform for both small businesses and influencers. Please enjoy Intellifluence and let us know what other features you want to see.

What is Intellifluence?

For brands:
1. Choose a plan then create public campaigns to post offers in the Marketplace.
2. Discover influencers for your brand (Marketplace Plus plan and higher).
3. Interact with our large network of influencers.
4. Optimize your campaigns over time to get you the best ROI possible.

For influencers (reviewers):
1. Sign up as an influencer and get immediate access to the Marketplace where you can apply for offers.
2. Brands will reach out to you with requests.
3. Get free products, access to services or cash.
4. Share your feedback via honest reviews on social media.

An Enterprise is also available for companies that want the unlimited Intellifluence experience.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Audience Targeting
  • Brand Management
  • Calendar Management
  • Conversion Tracking
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Keyword Tracking
  • Marketing Automation
  • Multi-Account
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Social Media Monitoring

Summary

    No key features associated with this application.

Summary

  • File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

  • Simple Offline Form: Visitors can leave a simple message for agents, to address later.

  • Proactive Invitations: SnapEngage automatically invites visitors to chat.

  • Facebook Messenger Integration: Chat with visitors and prospects on social platforms, like Facebook Messenger, Twitter, and WeChat.

  • SMS-to-Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

  • Native Integrations with CRMs and Help Desks: Advanced integrations to connect seamlessly with current tools.

  • Onboarding Assistance Programs: Personalized training opportunities for chat agents and administrators.

  • HIPAA compliant messaging: Healthcare industry can now chat securely to patients.

  • Robust Design Studio: Full customization options to enhance and personalize the chat experience, all without code.

  • Advanced Permissions and Reporting: Choose different permission levels and track current and past live chat trends in one place.

Summary

  • Discover, manage, and optimize influencer marketing campaigns

Pricing

  • Credit card required: N/A
  • Full access for all - £99 per concurrent user per month.

Pricing

  • Starting from: $16.00/month
  • Credit card required: N/A
  • Essentials: $16 USD / month, starting with for 3 users,
    Professional: $26 USD / month, starting with 3 users,
    Enterprise: $40 USD / month, starting with 5 agents users,
    7 day trial for any pricing plan.
    HIPAA compliance is available on all plans for an additional $10/user/month.

Essentials

$16.00
1 user(s) / month
Included in plan:
  • 3 user minimum
  • Basic CRM integrations
  • Manage conversations from multiple channels like Facebook Messenger and WeChat
  • Security Requirements including End-to-End Encryption (SSL)
  • HIPAA compliance available
  • Optimize your engagement by matching your brand, proactive chat, post-chat surveys, and more

Pricing

  • Starting from: $9.00/month
  • Credit card required: Yes
  • Influencers are always free. Plans for brands start at just $9 per month and go all the way up to an unlimited Enterprise option.

Marketplace

$9.00
1 user(s) / month
Included in plan:
  • 1 Campaign
  • Marketplace Applications: 15 influencers
  • Marketplace Visibility: 12 days

Marketplace Plus

$59.00
1 user(s) / month
Included in plan:
  • 3 Campaigns
  • Marketplace applications: 50 influencers
  • Marketplace visibility: 30 days
  • Campaign pitches: 50 influencers

Marketplace Pro

$129.00
1 user(s) / month
Included in plan:
  • 10 Campaigns
  • Marketplace applications: 100 Influencers
  • Marketplace visibility: 45 days
  • Campaign pitches: 500 influencers

Enterprise

$900.00
1 user(s) / month
Included in plan:
  • Unlimited campaigns
  • Unlimited marketplace applications
  • Marketplace visibility: You decide
  • Campaign pitches: Unlimited
  • Private campaigns

FAQs

    No FAQs associated with this application.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Our in-house technical support team is online and available by chat, email, and phone about 20 hours/day with critical monitoring 24/7. With an average chat response time of 11 seconds or less, we are ready to support clients in a timely and efficient process. Our team speaks 11 languages fluently to best assist clients around the world.

    We offer free and fully functional trials on all plans. In addition, we offer free webinars led by our Client Success Team covering a variety of topics; from chat agent tips to adding shortcuts and designing the chatbox.

    We also offer additional and personalized onboarding packages. These packages help get your chat team confidently chat with site visitors, clients, and patients, as well as diving into advanced customizations and CRM workflows. These training options are designed on a client-by-client basis to ensure maximum adoption and sustained understanding.

  • What platforms does this service support?
  • We are a web-based application and works on Windows and Mac.

    Installation is quick and painless. We share a snippet of javascript for the clients' website. The client or their web developer adds the code to the footer of the website, and you're all set. As long as the website accepts third-party javascript, installation is this simple.

    Depending on the complexity of integrations and workflows, the timeline could be longer. Chat with us about our personalized onboarding packages for customized assistance and best practices.

  • Who are the main user groups of this service?
  • We partner with sales managers and directors to drive leads, increase their sales pipeline, and reach more overall prospects.

    We work with client success and technical support team managers to more easily manage client queries, increase client satisfaction, and retain more customers. We help clients measure success through point analytics, survey scores, and more.

    Our HealthEngage chat solution is built entirely to support our clients in the healthcare industry. HealthEngage is HIPAA compliant and provides a secure means of communicating with patients.

  • Does this service integrate with any other apps?
  • SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; Jira; Help Scout; UserVoice; Zendesk; and more.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transferred from one agent to another easily within the platform. Chats can also be transferred from one team to another. For example, from the sales team to the support team. Multiple users can be online at the same time and each user can handle multiple simultaneous chats.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used with Salesforce, HubSpot, and in-house CRMs using our Integrations API.

  • What is this service generally used for?
  • SnapEngage is used to transform sales and support teams by increasing the quantity and quality of prospect and client interactions. We bridge the gap between your site visitors and you, opening the door to communication in a user-friendly way.

  • Does this service offer an API?
  • Yes, our Integrations API is available on all plans.

FAQs

    Does this service offer an API?
  • N/A

  • Does this service integrate with any other apps?
  • LinkResearchTools (LRT), Facebook, Twitter, Instagram, Google Plus, Pinterest, YouTube, LinkedIn.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What is this service generally used for?
  • Influencer marketing campaigns, connecting brands with influencers.

  • Who are the main user groups of this service?
  • Small businesses, medium-to-large businesses, enterprises, peer-level influencers, bloggers, product influencers, authoritative influencers, aspirational influencers.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, video tutorials, tool tips, on-page walkthroughs, Online support, Tips & tricks, The Ultimate Guide to Using Influencer Marketing eBook & paperback.

Vendor Information

Founded:
2014
Based in:
London
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
2008
Based in:
Boulder
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Gnatta
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses SnapEngage
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other

Who uses Intellifluence
  • Personal
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
This is currently English language only, but open to all geographies that can do business with the United States.
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