Compare Gnatta vs Customericare vs Zendesk

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Crozscore:

81%
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87%
32%
no significant changes

Crozscore:

60%
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35%
interest falling

Crozscore:

85%
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78%
66%
no significant changes
Gnatta screenshot view 2 more Customericare screenshot view 1 more Zendesk screenshot

Software Description:

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

Software Description:

Customericare lets you add a chat window to your website without any coding knowledge.

See who is browsing your website in real time, invite them to have a chat with you and start building a relationship with potential customers.

The main advantage of our live chat is that it allows your customer to text or video chat with you without leaving your website or installing any additional plugin. Talking to customers should be easy and that's exactly what we are aiming for!

Software Description:

Zendesk provides a customer service platform designed to bring organizations and their customers closer together.

With more than 50,000 customer accounts, Zendesk is used by organizations in 140 countries to provide support in more than 40 languages.

Zendesk is a beautifully simple customer service platform. It enables companies to provide great customer service, scale with self-service options, and differentiate with proactive engagement. The result is customer relationships that are more meaningful, personal, and productive – all at a lower cost.

Features:

  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

Features:

  • Chat
  • Customer Management
  • Email Integration

Summary:

    No key features associated with this application.

Summary:

  • A text, audio and video chat window right on your website

  • Real time monitoring of your website visitors

Summary:

  • Multi-channel support: email, web, phone, chat, social media

  • Flexible ticket management with automated workflow

  • Customer facing web interface that you can easily brand

  • Brings all your customer conversations into one place

  • Time-saving tools like ticket views, triggers, and automations

  • Robust reporting and advanced analytics

Pricing:

  • Credit card required: N/A
  • Full access for all - £99 per concurrent user per month.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
2014
Based in:
London
Employees:
11-50
Likes:
340
Followers:
752

Publisher:

Founded:
-
Based in:
Wroclaw
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
2007
Based in:
San Francisco
Employees:
1001-5000
Likes:
120k
Followers:
74.1k

Other:

Who uses Gnatta
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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