Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.
Brand24 provides a simple solution that allows you to both track and engage in online conversations relevant to your business. Brand24 gives you instant access to mentions about your brand across the web, from social networks to influential publishers. React and engage quickly to real-time comments made about your brand. Follow-up on positive comments from your brand ambassadors, or respond to a dissatisfied customer before the story gets ahead of you. 80% of consumers do research or ask online before making a buying decision. Brand24 gives you the listening tools to find these leads, identify where to promote products and find customers before they find you.
Batch Permissions & Access
Google Apps Integration
Social Media Monitoring
No key features associated with this application.
Real-time Internet Monitoring
Collaborative Work & Report Generation
Mobile App for iOS/Android
Credit card required: N/A
Full access for all - £99 per concurrent user per month.
Starting from: $49.00/month
Credit card required: No
Plus: $49 per month
Premium: $99 per month
Max: $349 per month
No FAQs associated with this application.
Who are the main user groups of this service?
We monitor over 30,000 brands and products. Including companies like Intel, Panasonic, IKEA, Vichy, Air France, GlaxoSmithKleine and Samsung. Apart from brands themselves, our second largest customer group are all types of agencies – PR agencies, social media agencies, marketing agencies, interactive agencies, etc. 50% of our subscribers are small and medium companies - i.e. doctors, shop owners, restaurant owners, startups, ebay sellers.
What is this service generally used for?
Brand24 is an online monitoring and analytics tool that helps brands understand their audience, track online mentions and reach out to prospects and current customers.
Does this service offer multi-user capability (e.g. teams)?
Brand24 enables its users to share projects, alerts and results across teams.
Does this service offer guides, tutorials and or customer support?
Brand24 offers many support options: via phone, FAQs. video tutorials and for all professional packages - 24/7 online support.