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About Gnatta

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

About Re:amaze

The Best Multi-Channel Helpdesk and Live Chat Platform for Online Businesses

Re:amaze allows you to connect your emails, Facebook, Messenger, Twitter, Instagram, SMS/MMS, voice, and live chat conversations into a team shared inbox so you can provide amazing customer service.

  • Deeply Integrated with 3rd party apps like Pipedrive, MailChimp, Slack, Shopify, and much more
  • Run multiple businesses with a single Re:amaze help desk and get real time customer data during customer service.

Fully customizable livechat support to match your brand

  • No coding required using 1-Click-Publishing or Google Tag Manager
  • SEO-friendly script loading for fast page loads
  • Apply powerful rules and condition triggers for automatic customer messaging.

Send automated and targeted messages via live chat

  • Ask for reviews automatically after a purchase
  • Up-sell relevant products at checkout
  • Prevent site and purchase abandonment
  • Reduce Customer Service Volume By 40%
  • Use Chatbots and workflows to respond quickly with relevant messages and FAQ articles.

Create workflows for advanced chat support scenarios

  • Perfect For Self Service
  • FAQ and knowledge base management
  • Empower your SEO
  • Edit in HTML and Markdown
  • Show your FAQ in live chat
  • Give Agents Full Customer Service Clarity
  • Powerful Live Dashboard for customer support, sales, and marketing
  • See where customers are from and activity history
  • See cart content in customer chat
  • Send 1-on-1 chat messages and optimize sales
  • See customer screens and co-browse using Peek!

Make Sure Customers Stay Happy

  • Schedule satisfaction surveys to go out as soon as a customer service email or chat has been addressed.
  • Available for email and live chat tickets
  • Customers can rate your customer support quality
  • Get additional feedback for you to review
  • Detailed reporting for support tickets

Built For Better Teamwork

  • Customer support teams are more efficient when using Re:amaze.
  • Simple CRM and segmentation
  • Internal notes
  • Team activity sharing
  • Response templates
  • Office hours
  • Autoresponders
  • Email templates
  • Mobile apps available

About Boldchat

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Summary

    No key features associated with this application.

Summary

    No key features associated with this application.

Summary

  • Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

  • Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

  • Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

  • Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

  • Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

  • Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Pricing

  • Credit card required: N/A
  • Full access for all - £99 per concurrent user per month.

Pricing

Basic

$20.00
1 user(s) / month
Included in plan:
  • Unlimited Email Inboxes
  • Social Media / SMS Channels
  • Basic Reporting
  • Public / Internal FAQ
  • Workflow Automation
  • Website Integration
  • Live Chat
  • Chatbots
  • Cues (Engagement Automation)

Pro

$40.00
1 user(s) / month
Included in plan:
  • All of the features in Basic
  • Manage Multiple Brands in one Account
  • Live View of Site Visitors
  • Advanced Reporting
  • Custom Hosted Domain
  • Customizable Email Templates

Plus

$60.00
1 user(s) / month
Included in plan:
  • All of the features in Pro
  • Peek (Live Screensharing)
  • Departments (Staff Groups)
  • Staff Performance Reporting
  • Customizable Staff Roles
  • Customer Satisfaction Ratings
  • Optional Classic Chat Mode
  • SAML / SSO Integration

Starter

$50.00
unlimited user(s) / month
Included in plan:
  • All the feature of Basic
  • Unlimited Users
  • Up to 500 Active Conversations per Month

Pricing

  • Credit card required: N/A
  • Pro: $599 agent/year.
    Premier: Pricing on request.
    Enterprise: Pricing on request.

FAQs

    No FAQs associated with this application.

FAQs

    What are some applications this service is commonly used in tandem with?
  • Re:amaze is most often used with apps and platforms such as Shopify, BigCommerce, WooCommerce, Magento, Slack, Stripe, MailChimp, Pipedrive, Smile.io, ReCharge Payments, Klaviyo, and much more.

  • What is this service generally used for?
  • Re:amaze's core functionality is to help businesses manage customer service and support more efficiently. However, we believe that customer service is actually a revenue center for the majority of modern web based businesses. This is why we also offer automation tools to help you with marketing and customer engagement.

  • What platforms does this service support?
  • Re:amaze is a cloud-based service and is generally platform agnostic. You can use Re:amaze on your website, your web application, your e-store, and on mobile apps built on iOS and Android.

  • Does this service offer an API?
  • Yes. Re:amaze has a RESTful API that you can use to build on top of Re:amaze.

  • Does this service integrate with any other apps?
    • Slack
    • G Suite
    • Stripe
    • Aircall.io
    • Smile.io
    • Pipedrive
    • Twilio
    • Stride
    • GitHub
    • Zapier
    • PieSync
    • Shopify
    • BigCommerce
    • WooCommerce
    • Jira
    • Google Analytics
    • Google Tag Manager
    • MailChimp
    • Meetingbird
    • Upscope
    • ReCharge Payments
    • ShipStation
    • Klaviyo
    • Wordpress
    • ClickSend
    • Magento
    • Amazon Seller Central (Coming Soon)
    • Yotpo (Coming Soon)
    • Salesforce (Coming Soon)
  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Re:amaze supports unlimited staff users with roles and permissions, and the ability to create Departments (user groups).

  • Who are the main user groups of this service?
  • Re:amaze is designed for a wide variety of websites, eCommerce stores, and web applications. If you run an online business, Re:amaze's suite of tools can help your team manage both inbound conversations via email, social media, SMS, voice, and live chat. If you need to automatically reach out to customers on your website or inside your web app, Re:amaze's chatbots and automated engagement features can help you do that as well.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. We have a full support portal with tutorial guides and videos. Our customer support is available from 8am to 5pm Pacific Time Monday - Friday.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • They offer Free Premium 24/7 Support.

  • What is this service generally used for?
  • It is generally used as a live communication software.

  • What platforms does this service support?
  • The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

  • Does this service offer an API?
  • BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

  • Who are the main user groups of this service?
  • The main users of this service are webstores.

Vendor Information

Founded:
2014
Based in:
London
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
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Other

Who uses Gnatta
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Re:amaze
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.
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