Compare Gnatta vs Agorapulse vs Subiz Live Chat

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81%
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Crozscore

88%
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interest rising

Crozscore

81%
what is this?
no significant changes
Gnatta screenshot view 2 more Agorapulse screenshot view 4 more Subiz Live Chat screenshot view 4 more

Software Description

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

Software Description

Agorapulse is a Social Media Marketing and CRM suite that helps agencies, business owners, and marketers to manage their Facebook, Instagram, Twitter, LinkedIn, and YouTube accounts.

Our inbox makes sure you never miss a message. It's designed for you to quickly go through your comments and ad comments.

Need publishing options? We have plenty, including queueing, queue categories, scheduling, bulk publishing, and more.

Our reports allow you to, at an instance, see the most important metrics for you social media accounts. (We even include statistics for your Instagram Stories!)

Software Description

Subiz offers an excellent customer-communication solution to solve a wide set of customer pain points.
By chatting directly with visitors, it helps business users provide direct assistance and receive feedback in real-time. All of these customer-interactions run through a chat widget integrated into any website, while visitors are browsing the web page.
Subiz combines all of the most powerful, yet simplest features into a Live Chat solution in order to improve customer service.

Features

  • Customer Management
  • Email Integration
  • Social-Media Integration

Features

  • Chat
  • Net Promoter Score
  • Conversion Tracking
  • Social Media Monitoring
  • Audience Targeting
  • Data Visualization
  • Data Export
  • Social-Media Integration
  • Multi-User
  • Multi-Account
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Keyword Tracking
  • Calendar Management
  • Scheduling
  • Dashboard
  • Marketing Automation
  • API
  • External Integrations

Features

  • Analytics
  • Audience Targeting
  • Chat
  • Dashboard
  • Notifications
  • Scheduling

Summary

    No key features associated with this application.

Summary

  • User Friendly and Affordable Social Media Management Software

  • All-in-one: publishing, reporting, Social Media Inbox, User qualification

  • Advanced team features for large teams (response time, roles, workflow)

  • Agency specific feature for client collaboration, content approval and reporting

Summary

  • Stay in touch with visitors on the go with IM chat app on mobile device

  • Understand website visitor and provide direct support at the right time

  • Customize chat widget to make your website more professional

  • Use Trigger to proactively engage with visitors based on defined rules

  • Store visitor information and chat histories in secure servers for easy archiving

  • Advanced analytics and reports on operator activity using integrated Google Analytics

Pricing

  • Credit card required: N/A
  • Full access for all - £99 per concurrent user per month.

Pricing

  • Starting from: $99.00/month
  • Credit card required: No
    • $99: 10 social profiles, 3 users
    • $199: 20 social profiles, 6 users
    • $299: 40 social profiles, 12 users
    • Need more? Starts at $7 per additional social profile and $25 per additional user.

Pricing

  • Credit card required: N/A
  • Standard Package: from $9.59/agent/month.

    Advanced Package: from $16.8/agent/month

FAQs

    No FAQs associated with this application.

FAQs

    Does this service integrate with any other apps?
  • Google Analytics for UTM parameters

  • Who are the main user groups of this service?
  • Marketing and PR agencies. Medium to large businesses and organizations.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web app, iOS, Android

  • What is this service generally used for?
  • Effective publishing, reporting, monitoring, and conversations across multiple social media profiles.

  • What are some applications this service is commonly used in tandem with?
  • Canva, Dropbox

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

FAQs

    Who are the main user groups of this service?
  • Sales and customer service team of any online business

  • What is this service generally used for?
  • Proactively chat with website visitors, provide direct support and receive feedback

  • What platforms does this service support?
  • Website and IM client app

  • What are some applications this service is commonly used in tandem with?
  • For windows: Pidgin, Trillian.

    For Mac: Adium, iChat, Messages.

    For Android: Trillian, IM+, BeeJive, Xabber.

    For iOS: Trillian.

    For Web-Based: Trillian.im, Subiz Dashboard.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Subiz can offer unlimited number of agents for your sales and customer service team

  • Does this service offer guides, tutorials and or customer support?
  • Yes. You will receive installation and get started guides after registering your account. Besides, many tips about live chat and customer service are shared on Subiz Blog. Otherwise, if you meet any difficulty using Subiz, chat with our support hero at Subiz.com

Publisher

Founded:
2014
Based in:
London
Employees:
11-50
Likes:
Followers:

Publisher

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
10.5k

Publisher

Founded:
2013
Based in:
-
Employees:
11-50
Likes:
9.99k
Followers:
404

Other

Who uses Gnatta
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Agorapulse
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Portuguese, English, French, Spanish
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.
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