Compare Gnatta vs LiveChat vs Agorapulse

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Crozscore:

81%
what is this?
87%
32%
interest rising

Crozscore:

90%
what is this?
89%
54%
no significant changes

Crozscore:

87%
what is this?
93%
49%
interest falling
Gnatta screenshot view 2 more LiveChat screenshot view 2 more Agorapulse screenshot view 4 more

Software Description:

Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface.
Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge.
Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

AgoraPulse is a Social Media Marketing and CRM suite that helps agencies, business owners and marketers to manage their Facebook page, Twitter and Instagram accounts, LinkedIn profiles and pages as well as Google+ pages.

It also helps the community manager to engage with fans & followers with ease, moderate content and measure results with cutting edge tracking and reporting features. It is the Swiss army knife of Social Media managers and marketers.

Top six features:
1 - Unified Social Media Inbox for each account with real time tracking of incoming messages
2 - Unified publisher with scheduling and queueing, Twitter requeuing and advanced content preview
3 - Turnkey Facebook marketing apps (Quiz, Instant wins, Contests, Sweepstakes and Coupons)
4 - Automatic moderation, real time email notification, post scheduling
5 - Fan & followers ranking, scoring and qualification
6 - Compare your page with Competitors and measure your posts’ performance

Features:

  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Features:

  • Audience Targeting
  • Data Visualization
  • Data Export
  • Social-Media Integration
  • Multi-User
  • Multi-Account
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Keyword Tracking
  • Calendar Management
  • Scheduling
  • Dashboard
  • Marketing Automation
  • API
  • External Integrations

Summary:

    No key features associated with this application.

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

  • User Friendly and Affordable Social Media Management Software

  • All-in-one: publishing, reporting, Social Media Inbox, User qualification

  • Advanced team features for large teams (response time, roles, workflow)

  • Agency specific feature for client collaboration, content approval and reporting

Pricing:

  • Credit card required: N/A
  • Full access for all - £99 per concurrent user per month.

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

Pricing:

  • Starting from: $49.00/month
  • Credit card required: No
    • $49: 3 Social profiles, 2 users, limited reporting
    • $99: 10 social profiles, 5 users, unlimited reporting
    • $199: 20 social profiles, 7 users, team features
    • $299: 30 social profiles, 10 users
    • Need more? $5 per additional social profile, $39 per additional user

FAQs:

    No FAQs associated with this application.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web app, iOS, Android

  • Who are the main user groups of this service?
  • Small and medium agencies
    Medium business with an in-house community or Social Media manager

  • What is this service generally used for?
  • Save time in publishing customized content accross all social profiles. Manage highly active social profiles with a lot of incoming messages/comments. Create professional reports in 1 click. Identify key users on each social profile.

  • What are some applications this service is commonly used in tandem with?
  • Helpdesks

  • Does this service offer an API?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Publisher:

Founded:
2014
Based in:
London
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Wroclaw
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Gnatta
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses Agorapulse
  • Freelance
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, English, Portuguese, French
Regional Restrictions:
No restrictions.
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