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About GLPI

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

About ServiceNow

ServiceNow is a comprehensive platform that helps organizations take care of their professional process management sphere. Beside Business Process Management, this solution also provides asset management, change and release management, as well as problem management.

This service is mostly dedicated to small and medium-sized enterprises, although their customers can be large organizations too, mainly in financial, healthcare, education, and government field. ServiceNow also allows users to generate a catalog of hardware products, a wide array of custom reports, customer service management, as well as performance analysis.

Another prominent feature of this suite is its incident management ability. Based on that, IT departments can capture incidents using the self-service portal, email, chat, and phone. ServiceNow also captures all the IT costs, making data ready for various charts and reports.

About Alloy Navigator

Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.

Covering several IT disciplines ranging from Help Desk, Inventory & Knowledgebase Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • Available in all languages

  • Powered by open source technologies

  • Available for on-premises and on cloud

Summary

  • Incident management

  • Change management

  • Problem management

  • Asset & configuration management

  • Service catalog

  • Knowledge management

  • Notifications

  • Escalations

  • Reporting

  • Service level management

Summary

  • Design robust IT processes with the most powerful workflow automation engine in its class without the need for costly programmers.

  • Achieve complete IT operational awareness with auto-intelligent datalinks that ensure you recognize important relationships within your information.

  • One-click audit your entire network, conquer the asset lifecycle, inventory with our barcode scanner, and ensure compliancy with best-in-class software licensing tools.

  • Reduce information overload with powerful content availability tools that allow you to provide customer specific content only to those who need it.

  • Achieve unprecedented insight with customizable, schedulable reports, tailorable end-user and admin dashboards and on-the-fly views for up-to-the-minute analysis.

Pricing

GLPI Network Cloud

$23.00
1 user(s) / month
Included in plan:
  • 5 GB storage
  • Backups
  • Updates
  • All core GLPI features
  • Exclusive plugins
  • Free data migration

Basic (on-premises)

$1,500.00
<10 IT agents/<500 IT assets/ per year
Included in plan:
  • Support L.3 unlimited
  • Exclusive plugins

Standard

$4,400.00
<50 IT agents/< 5000 IT assets/ per year
Included in plan:
  • Support L.3 unlimited
  • Exclusive plugins

Advanced (on-premises)

$14,700.00
>51 IT agents / > 5001 IT assets / per year
Included in plan:
  • Support L.3 unlimited
  • Exclusive plugins

Pricing

Explorer - for 1-3 technicians

$19.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Change Management
  • Approvals
  • Knowledge Base
  • Customer Portal
  • Asset Management
  • Software Licencing
  • Purchasing & Contracts
  • Workflow Automation
  • Network Discovery
  • Interactive Network Map

Express - for 4+ technicians

$49.00
1 user(s) / month
Included in plan:
  • Ticketing
  • Change Management
  • Approvals
  • Knowledge Base
  • Customer Portal
  • Asset Management
  • Software Licensing
  • Purchasing & Contracts
  • Workflow Automation
  • Network Discovery
  • for 4+ technicians
  • Interactive Network Map

Enterprise - for large organizations

$79.00
1 user(s) / month
Included in plan:
  • Everything in Express plus...
  • ITIL
  • Projects
  • Service Management
  • Service Catalog
  • SLA Management
  • Multi-stage Approvals
  • Stock Room Management
  • Consumables
  • Multiple Dashboards
  • Custom Forms
  • Advanced Workflow Automation

FAQs

    What are some applications this service is commonly used in tandem with?
  • FusionInventory - plugin for Asset Management on GLPI.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • The main users of GLPI are IT managers, IT technicians, IT admins.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • GLPI is used as a Helpdesk, Asset Management, Project Management tool, and to track the financials of the company.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer Knowledge Base with best practices.

  • What platforms does this service support?
  • On-premises installation (Linux) or on Cloud (SaaS).

FAQs

    Does this service integrate with any other apps?
  • Integrations: Altiris (version 6.5), Google Maps, Google Custom Search, IBM Tivoli Netcool/OMNIbus, Incident, Microsoft, Microsoft SCOM, Verizon eBonding, Ariba, AT&T eBonding, BMC Remedy, Borland Starteam, CA Service Operations Insight (SOI) – POV, Centennial, CiscoWorks, Clarify, Dell AlertFind, Eloqua, EMC nLayers, EMC Smarts, EMC Smarts ADM, HDI Survey, HP OpenView Operations, HP OpenView ServiceDesk
    HP Service Manager 7, IBM Tivoli Access Manager, LPI Level Platforms, ManageIQ EVM, Manhattan Software, CenterStone, Microsoft Biztalk (Getronics), Microsoft Identity Integration Server (MIIS), Microsoft Outlook, Nimsoft Integration, Novell eDirectory 6.5, Oracle Financials (ERP), Oracle PeopleSoft

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Community, Resource Center.

  • Who are the main user groups of this service?
  • Main users of ServiceNow are small and medium-sized companies.

  • What is this service generally used for?
  • This service is generally used for IT service management.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • ServiceNow offers a set of RESTful APIs.

  • What platforms does this service support?
  • ServiceNow is a web-based software, but it offers native iOS and Android apps.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We do offer product training in both a remote and on-site setting as well as Technical Support to all registered customers.

  • What are some applications this service is commonly used in tandem with?
  • N/A.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Alloy Navigator offer multi-user accounts.

  • Does this service offer an API?
  • Yes.

  • Does this service integrate with any other apps?
  • We offer a REST API, so long as a third-party solution has an API, Alloy Navigator can fully integrate with 3rd party tools and applications.

  • Who are the main user groups of this service?
    • Small Business
    • Mid-Size Business
    • Large Enterprises
    • Public Administrations
    • Non Profits
    • Freelancers
  • What is this service generally used for?
  • Alloy Navigator is used to streamline and improve the efficiency of IT processes and services.

  • What platforms does this service support?
  • Alloy Navigator can be installed onto Windows, Linux, Mac OS or Chromebook workstations and our Web Technician Portal can be optimized for use with any web browser on any internet capable device. The main console is available as both a Windows application on a local network or on a Web Portal for local access.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.93k

Vendor Information

Founded:
-
Based in:
Santa Clara
Employees:
5001-10000
Likes:
Followers:
45.5k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
364

Other

Who uses GLPI
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
German, English, French, Arabic, Portuguese, Spanish, Russian
Regional Restrictions:
No restrictions.

Other

Who uses ServiceNow
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Dutch, French, German, Italian, Japanese, Portuguese, Spanish
Regional Restrictions:
No restrictions.

Other

Who uses Alloy Navigator
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
Chinese, English, French, German, Italian, Portuguese, Russian, Spanish
Regional Restrictions:
No restrictions.
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