GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
About ServiceDesk Plus
ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
Benefits:
Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
Create SLA and provide quality services in time, to your end users
Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
Web based portal to submit service requests & Incidents.
Restore normal service of operation quickly with the comprehensive incident management
Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
Discover every asset in your network with the efficient auto discovery options
Provide structured and prompt handling of all changes in your IT infrastructure.
With the new agent based scanning, you can access any system from the remote network, independent of their location.
Showcase the offered IT services to your end user and give a new face to your IT.
Scan your network and automatically discover all the software available in your organization
Stay informed about your tickets and keep your technicians and end users up to date on the status
of the tickets by email and sms.
Manage your purchases right from the birth of the PO
Auto assign feature distributes tickets based on the existing load on your technicians
Manage Contracts with different vendors seamlessly
Automatic email to ticket conversion using email commands
ServiceDesk plus allows you to import users and their informations from Active directory and LDAP
with a simple easy to use interface.
Archive your old, unused data and improve your helpdesk performance.
Support multiple sites and customize your configurations for every site according to their unique
working procedure.
Generate detailed reports about your Help desk performance & metrics.
Automatically reset the password, by integrating the ticketing system with the Active Directory.
Know the satisfaction level of your end users with the ServiceDesk Plus survey option.
About FactoryLogix
Aegis Industrial Software dedicates its efforts to solving manufacturing productivity problems through software. People who worked as engineers in the factory office, supporting the factory floor, founded the company in 1995. The founders' real-world experience with impediments to productive manufacturing makes Aegis products well structured to eliminate these hindrances. A fundamental knowledge of manufacturing pervades the company, its products, and its support services. Aegis founders created the original products to solve the problems they experienced in production. The company’s products fall under different categories, including product and process definition, shop-floor materials control, shop-floor product tracking, real-time data acquisition, quality assurance, integrations, and analytics. Aegis Industrial Software is headquartered in Horsham, PA.
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
2-Factor Authentication
Analytics
Anti-Virus
API
Batch Permissions & Access
Chat
Contact Management
CRM Integration
Customer Management
Data Export
Data Import
Email Integration
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Organization Management
Malware Protection
SAP Integration
Bug Tracking
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Available in all languages
Powered by open source technologies
Available for on-premises and on cloud
Summary
Best practice ITSM workflows
Powerful integrations with IT management apps
Smart automations
Extensive reporting capabilities
Codeless customizations
Deploy on cloud or on-premise
Single sign on
AD & LDAP synchronisation
95,000 customers across worldwide
Over 10 years in the ITSM industry
Summary
Save Time, Simplify your NPI Process and Eliminate Chaos
Increase Your Efficiency and Competitiveness
Save Money
Support Any Form of Discrete Manufacturing Without Expensive Customization
Industry-Specific Capabilities
Automate Comprehensive Zero-Defect Quality
Pricing
GLPI Network Cloud
$23.00
1 user(s) / month
Included in plan:
5 GB storage
Backups
Updates
All core GLPI features
Exclusive plugins
Free data migration
Basic (on-premises)
$1,500.00
<10 IT agents/<500 IT assets/ per year
Included in plan:
Support L.3 unlimited
Exclusive plugins
Standard
$4,400.00
<50 IT agents/< 5000 IT assets/ per year
Included in plan:
Support L.3 unlimited
Exclusive plugins
Advanced (on-premises)
$14,700.00
>51 IT agents / > 5001 IT assets / per year
Included in plan:
Support L.3 unlimited
Exclusive plugins
Pricing
Standard Edition
$8.00
1 user(s) / month
Included in plan:
Free forever upto 5 technicians
Incident management
Self-service portal
Knowledge base
Multi-site support
SLA management
Help desk reports
Professional Edition
$16.00
1 user(s) / month
Included in plan:
Free upto 2 technicians and 250 nodes
Help desk management
Knowledge base
Self-service portal
Software Asset management
Asset inventory reports
Agent based asset scanning
Enterprise Edition
$49.00
1 user(s) / month
Included in plan:
Free upto 2 technicians and 250 nodes
Incident management
Asset management
Problem management
Service catalog
Change management
FAQs
What platforms does this service support?
On-premises installation (Linux) or on Cloud (SaaS).
Does this service offer guides, tutorials and or customer support?
Yes, we offer Knowledge Base with best practices.
What is this service generally used for?
GLPI is used as a Helpdesk, Asset Management, Project Management tool, and to track the financials of the company.
Does this service offer multi-user capability (e.g. teams)?
Yes.
Who are the main user groups of this service?
The main users of GLPI are IT managers, IT technicians, IT admins.
Does this service offer an API?
Yes.
What are some applications this service is commonly used in tandem with?
FusionInventory - plugin for Asset Management on GLPI.
FAQs
What is this service generally used for?
ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.
Who are the main user groups of this service?
ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.
Does this service offer multi-user capability (e.g. teams)?
Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.
What are some applications this service is commonly used in tandem with?
ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.
Does this service integrate with any other apps?
Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.
What platforms does this service support?
ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).
Does this service offer guides, tutorials and or customer support?
Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.
Does this service offer an API?
Yes, ServiceDesk Plus offers Rest-API access.
FAQs
Does this service offer guides, tutorials and or customer support?
We offer technical support through email as well as by phone. For phone support in the US call 267-282-4980. In the UK call +44 (0) 1494 858 438.
What is this service generally used for?
We deliver a solution that redefines the concept of manufacturing business technology: simplify your NPI process to eliminate chaos, increase efficiency and competitiveness, support any form of discrete manufacturing without expensive customization, and the process has industry-specific capabilities.
We have a small team of dedicated IT Service Management (ITSM) software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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