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About GLPI

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

About AI Service Desk

Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • Available in all languages

  • Powered by open source technologies

  • Available for on-premises and on cloud

Summary

  • 1000+ pre-trained workflows for task automation

  • 200+ integrations to ticketing, knowledge, and IAM systems

  • Conversational AI with 1B+ intents

  • Auto-classification and routing through TicketIQ

  • Next-best actions for agents to resolve tickets

Pricing

GLPI Network Cloud

$23.00
1 user(s) / month
Included in plan:
  • 5 GB storage
  • Backups
  • Updates
  • All core GLPI features
  • Exclusive plugins
  • Free data migration

Basic (on-premises)

$1,500.00
<10 IT agents/<500 IT assets/ per year
Included in plan:
  • Support L.3 unlimited
  • Exclusive plugins

Standard

$4,400.00
<50 IT agents/< 5000 IT assets/ per year
Included in plan:
  • Support L.3 unlimited
  • Exclusive plugins

Advanced (on-premises)

$14,700.00
>51 IT agents / > 5001 IT assets / per year
Included in plan:
  • Support L.3 unlimited
  • Exclusive plugins

FAQs

    What are some applications this service is commonly used in tandem with?
  • FusionInventory - plugin for Asset Management on GLPI.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • The main users of GLPI are IT managers, IT technicians, IT admins.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • GLPI is used as a Helpdesk, Asset Management, Project Management tool, and to track the financials of the company.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer Knowledge Base with best practices.

  • What platforms does this service support?
  • On-premises installation (Linux) or on Cloud (SaaS).

FAQs

    What are some applications this service is commonly used in tandem with?
  • AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft)

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • No

  • Who are the main user groups of this service?
  • IT, HR, Facilities, and Customer Service

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.93k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.29k

Other

Who uses GLPI
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
German, English, French, Arabic, Portuguese, Spanish, Russian
Regional Restrictions:
No restrictions.

Other

Who uses AI Service Desk
  • Startups
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
Only available in United States of America
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