Compare GLPI vs AI Service Desk

GLPI 29 IT Service Management (ITSM)	AI Service Desk 109 IT Service Management (ITSM)
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Crozscore 90% what is this? User Happiness: 90% Press Buzz: 59% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 90% Press Buzz: 48% User Trend: interest falling
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About GLPI GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.	About AI Service Desk Aisera is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.
Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features 2-Factor Authentication Analytics Anti-Virus API Batch Permissions & Access Chat Contact Management CRM Integration Customer Management Data Export Data Import Email Integration External Integrations Multi-User Notifications Password & Access Management Project Management Organization Management Malware Protection SAP Integration Bug Tracking Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Available in all languages Powered by open source technologies Available for on-premises and on cloud	Summary 1000+ pre-trained workflows for task automation 200+ integrations to ticketing, knowledge, and IAM systems Conversational AI with 1B+ intents Auto-classification and routing through TicketIQ Next-best actions for agents to resolve tickets
Pricing GLPI Network Cloud $23.00 1 user(s) / month Included in plan: 5 GB storage Backups Updates All core GLPI features Exclusive plugins Free data migration Basic (on-premises) $1,500.00 <10 IT agents/<500 IT assets/ per year Included in plan: Support L.3 unlimited Exclusive plugins Standard $4,400.00 <50 IT agents/< 5000 IT assets/ per year Included in plan: Support L.3 unlimited Exclusive plugins Advanced (on-premises) $14,700.00 >51 IT agents / > 5001 IT assets / per year Included in plan: Support L.3 unlimited Exclusive plugins
FAQs What are some applications this service is commonly used in tandem with? FusionInventory - plugin for Asset Management on GLPI. Does this service offer an API? Yes. Who are the main user groups of this service? The main users of GLPI are IT managers, IT technicians, IT admins. Does this service offer multi-user capability (e.g. teams)? Yes. What is this service generally used for? GLPI is used as a Helpdesk, Asset Management, Project Management tool, and to track the financials of the company. Does this service offer guides, tutorials and or customer support? Yes, we offer Knowledge Base with best practices. What platforms does this service support? On-premises installation (Linux) or on Cloud (SaaS).	FAQs What are some applications this service is commonly used in tandem with? AI Service Desk ingrates with Freshdesk, Zendesk, ServiceNow, Cherwell, Salesforce, Atlassian Jira Align (formerly AgileCraft) Does this service offer guides, tutorials and or customer support? Yes Does this service integrate with any other apps? Yes Does this service offer multi-user capability (e.g. teams)? No Who are the main user groups of this service? IT, HR, Facilities, and Customer Service
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.93k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 1.29k
Other Who uses GLPI Startups SMEs Agencies Enterprises Languages: German, English, French, Arabic, Portuguese, Spanish, Russian Regional Restrictions: No restrictions.	Other Who uses AI Service Desk Startups Enterprises Desktop Platforms: Windows Macintosh Languages: English Regional Restrictions: Only available in United States of America