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About GLPI

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

About 4me

4me allows the internal and external service providers of an enterprise to collaborate while 4me keeps track of the service levels. 4me also offers, by far, the fastest global response times and the most user-friendly interface.

Supported processes

The 4me service provides support for the following processes:

  • Service portfolio & catalog management
  • Service level management
  • Service asset & configuration management
  • Incident management
  • Request fulfillment
  • Knowledge management
  • Problem management
  • Change management
  • Release & deployment management
  • Project management
  • Portfolio management
  • Time tracking

Apart from providing service desk analysts and support specialists a fast and intuitive user interface that minimizes their administrative effort, 4me also offers the following premium benefits:

  • Automatic tracking of all end-to-end SLAs, as well as the services provided by shared services organizations and managed service providers
  • Seamless and secure collaboration between all support domains within the same organization, as well as with its managed service providers

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • Available in all languages

  • Powered by open source technologies

  • Available for on-premises and on cloud

Summary

    No key features associated with this application.

Pricing

GLPI Network Cloud

$23.00
1 user(s) / month
Included in plan:
  • 5 GB storage
  • Backups
  • Updates
  • All core GLPI features
  • Exclusive plugins
  • Free data migration

Basic (on-premises)

$1,500.00
<10 IT agents/<500 IT assets/ per year
Included in plan:
  • Support L.3 unlimited
  • Exclusive plugins

Standard

$4,400.00
<50 IT agents/< 5000 IT assets/ per year
Included in plan:
  • Support L.3 unlimited
  • Exclusive plugins

Advanced (on-premises)

$14,700.00
>51 IT agents / > 5001 IT assets / per year
Included in plan:
  • Support L.3 unlimited
  • Exclusive plugins

Pricing

Premium

$59.99
1 user(s) / month
Included in plan:
  • Self Service Portal
  • Project Management
  • Time Tracking
  • Auto Translate
  • Chatbot
  • Unlimited Storage
  • End users , approvers and project members don't require a license
  • All Service Management processes (IncMav, Req Fulfil, ProbMan, ChaMan, KonwMan, ReleaseMan, SLM, Config Man

FAQs

    What are some applications this service is commonly used in tandem with?
  • FusionInventory - plugin for Asset Management on GLPI.

  • Does this service offer an API?
  • Yes.

  • Who are the main user groups of this service?
  • The main users of GLPI are IT managers, IT technicians, IT admins.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What is this service generally used for?
  • GLPI is used as a Helpdesk, Asset Management, Project Management tool, and to track the financials of the company.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer Knowledge Base with best practices.

  • What platforms does this service support?
  • On-premises installation (Linux) or on Cloud (SaaS).

FAQs

    Does this service integrate with any other apps?
    • Integration with Identity Providers via SAML V2.0 and SCIM
    • Integration with asset discovery tools as NextThink and Microsoft SCCM
    • Integration with monitoring systems
    • Intergation with other service management systems
  • What is this service generally used for?
  • To provide a self-service portal for internal and external customers, as a one-stop-shop for giving internal support for IT, HR, Legal, Facilities, etc. for internal and external customer support and for project and resource management

  • Does this service offer guides, tutorials and or customer support?
  • Yes, 4me offers excellent support based on very stringent resolution and availability SLAs

  • Who are the main user groups of this service?
    • The IT, Security, HR, Legal and Facilities departments of enterprises
    • MSP's - Managed Service Providers for customer support
  • What platforms does this service support?
  • It is a SaaS (Software as a Service), available in the cloud

  • Does this service offer an API?
  • Yes, the APIs are documented on the 4me developer website

  • What are some applications this service is commonly used in tandem with?
  • Active Directory/Azure, Onelogin, Okta, Microsoft SCCM, Microsoft Outlook, ServiceNow, Jira, SAP Solution Manager

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Vendor Information

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Vendor Information

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Other

Who uses GLPI
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
German, English, French, Arabic, Portuguese, Spanish, Russian
Regional Restrictions:
No restrictions.

Other

Who uses 4me
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Arabic, Czech, Danish, German, English, Hungarian, French, Italian, Chinese, Turkish, Spanish, Portuguese, Japanese, Russian, Dutch, Polish
Regional Restrictions:
No regional restrictions, free Auto Translation option
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