Compare Gainsight vs Synthetix vs ManageEngine

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Crozscore:

89%
what is this?
90%
42%
interest rising

Crozscore:

58%
what is this?
29%
interest falling

Crozscore:

84%
what is this?
75%
48%
interest rising
Gainsight screenshot view 5 more Synthetix screenshot view 4 more ManageEngine screenshot view 5 more

Software Description:

Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc.

It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers.

This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.

Software Description:

A complete suite of attractive, integrated customer contact tools

Refine your online customer service into exceptional customer experiences with the suite of our unique online customer contact tools with comprehensive reporting, analytics and editorial control.

Self-Service Cloud
A natively developed suite of self-service digital channels within a single customer experience platform. Proactively present customers with the information they need at each stage of their online journey.

Contact Centre Cloud
Scalable and reliable cloud-based, customer service contact centre technology without the need for labour intensive IT interference, which helps deliver value at every user interaction.

All Synthetix services are cloud first and Software as a Service (SaaS), delivering customer service solutions to all customer touchpoints across both public and private sectors.

The Synthetix suite of customer contact technology integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels

Software Description:

ManageEngine ServiceDesk Plus is cloud-based, or on-premises ITIL ready version Help Desk software, with numerous features. It integrates ticketing, asset tracking, service catalog, contract management, and knowledge base in one handy platform.

Thanks to its capability, this service helps IT support teams deliver premium service to its users at minimal cost. Furthermore, the Standard Edition is free for both the on-premise and on-demand use.

It also offers many codeless customizations and integrations with a vast number of IT management apps, helping organizations to boosts their IT sector's reputation among satisfied clients.

Features:

  • SAP Integration
  • Analytics
  • Forecasting
  • Scheduling
  • Data Import
  • External Integrations
  • API
  • Data Visualization
  • Data Export
  • Dashboard
  • Customer Management
  • Notifications

Features:

  • 2-Factor Authentication
  • External Integrations
  • Multi-User
  • Chat
  • Dashboard
  • Contact Management
  • API

Features:

  • SAP Integration
  • Dashboard
  • Scheduling
  • Customer Management
  • Notifications
  • Data Visualization
  • External Integrations
  • Contact Management
  • Email Integration
  • API

Summary:

  • Engagement Analytics

  • Customer Health Score Cards

  • Rules-Based Alerts

  • Task & Call-to-Action Management

  • Commenting, Notes & @Mentions

  • Automate Scenario Workflows

  • 360 Degree Customer Profiles

  • Role-Specific Live Dashboards

  • Triggered Lifecycle Rules

  • Sort, Filter and Export Data

Summary:

  • Deliver automated responses across every customer touch point

  • Optimise your customers’ online experience

  • Differentiate your brand and make customers feel special when they engage

  • Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels

  • Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance

  • Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution

  • Live Web Chat - Connect customers with agents in real time through integrated live chat

  • Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints

  • APIs - Comprehensive APIs for building online customer service integrations

  • Email Management / Dynamic Web Forms - Automatically allocate emails to capture or deflect customer emails

Summary:

  • Flexible ticket management

  • Multiple channel support

  • Solid Knowledge Base

  • Self Service Portal with password security

  • Service Level Agreements

  • Flexible out-of-the-box integrations with 3rd party apps

  • Easy & effective asset management

  • Multi language support coupled with smooth API integration

  • Effective incident and problem management

  • Modifiable help desk system

Standard

Free
Included in plan:
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional

$395.00
1 user(s) / year
Included in plan:
  • Help desk management
  • IT asset discovery
  • Software asset management
  • Asset inventory reports
  • Purchase & contracts management

Enterprise

$995.00
1 user(s) / year
Included in plan:
  • Incident management
  • Problem management
  • Change management
  • IT project management
  • Service catalog
  • Asset management
  • CMDB (Available only on premises)

FAQs:

    What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with CRM applications.

  • What is this service generally used for?
  • Gainsight is used as customer service and customer intelligence service.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service offer an API?
  • There are data load APIs and Bulk APIs offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Who are the main user groups of this service?
  • Main user groups of this software are mid-sized and large businesses.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Webinars, Best Practices, Online Support.

  • Does this service integrate with any other apps?
  • Gainsight integrates with Eloqua, Marketo, Netsuite, Salesforce, Influitive AdvocateHub, Pendo, Azuqua, Datahug, ReferenceEdge, SAP CRM.

FAQs:

    No FAQs associated with this application.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • FAQs, Forum, Online Support, Phone Support, Documentation, Webinars.

  • Does this service offer an API?
  • They offer an API available for use.

  • Does this service integrate with any other apps?
  • It integrates with:

    NetFlow, NCM, Oracle, SAP, Websphere, Desktop Central, OpManager, Advanced Analytics, ADManager Plus, ADSelf Service Plus, Zoho Reports, and others.

  • What platforms does this service support?
  • Cloud, On-Premise, Android, iOS, Windows

  • What are some applications this service is commonly used in tandem with?
  • It is used in tandem with IT management apps.

  • What is this service generally used for?
  • This service is used as a help desk and asset management system.

  • Who are the main user groups of this service?
  • Main users are IT teams, helpdesk administrators, and service desk managers in Large Enterprises and SMEs.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Takeley
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:
3.53k

Other:

Who uses Gainsight
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Synthetix
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ManageEngine
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Arabic, Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.
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