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About Gainsight

Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc.

It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers.

This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.

About CheckMarket

Over 10,000 users in more than 150 countries use our enterprise survey tool to conduct beautiful surveys and act on the results. Since 2002 our clients appreciate our free 24/7 support and advanced enterprise features such as multilingual surveys, notifications, automations, security roles, use of own domain, unlimited users, etc.

Our online survey tool provides everything you need to quickly and securely create, distribute and analyze online surveys. We take care of the technical aspect such as hosting, backups, security and capacity, so you can focus on the results and the actions that flow from them.

Turn your questions into business decisions.

You can build a survey from scratch or use one of the survey templates created by our research experts. You can also leave it to us, because our professional services team focuses on what works: best practices, the methodologies, technologies, and processes that lead to actionable insights. We offer a wide range of services; everything from scripting, panels and design, to custom reporting and paper survey projects.

About ManageEngine

ManageEngine ServiceDesk Plus is cloud-based, or on-premises ITIL ready version Help Desk software, with numerous features. It integrates ticketing, asset tracking, service catalog, contract management, and knowledge base in one handy platform.

Thanks to its capability, this service helps IT support teams deliver premium service to its users at minimal cost. Furthermore, the Standard Edition is free for both the on-premise and on-demand use.

It also offers many codeless customizations and integrations with a vast number of IT management apps, helping organizations to boosts their IT sector's reputation among satisfied clients.

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Features

  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Template Designer
  • Net Promoter Score

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Summary

  • Engagement Analytics

  • Customer Health Score Cards

  • Rules-Based Alerts

  • Task & Call-to-Action Management

  • Commenting, Notes & @Mentions

  • Automate Scenario Workflows

  • 360 Degree Customer Profiles

  • Role-Specific Live Dashboards

  • Triggered Lifecycle Rules

  • Sort, Filter and Export Data

Summary

  • Unlimited users & user rights

  • Use of own domain

  • Free unlimited support 365 days a year

  • Automatic notifications

  • Free survey templates (including Net Promoter Score & Customer Effort Score)

  • Wide range of professional services

  • Exports for SPSS, Excel, Powerpoint & Word

  • Advanced security features

Summary

  • Flexible ticket management

  • Multiple channel support

  • Solid Knowledge Base

  • Self Service Portal with password security

  • Service Level Agreements

  • Flexible out-of-the-box integrations with 3rd party apps

  • Easy & effective asset management

  • Multi language support coupled with smooth API integration

  • Effective incident and problem management

  • Modifiable help desk system

Pricing

Per survey

$49.00
no subscription
Included in plan:
  • Unlimited questions
  • Unlimited support
  • Unlimited users
  • 1,000 emails
  • 250 responses
  • All tool features

Starter

$995.00
unlimited user(s) / year
Included in plan:
  • Unlimited surveys
  • Unlimited support
  • 25,000 emails
  • 5,000 responses
  • Use own domain
  • All tool features

Pro

$1,995.00
unlimited user(s) / year

Premium

$4,995.00
unlimited user(s) / year

Enterprise

$9,995.00
unlimited user(s) / year

Pricing

Standard

Free
Included in plan:
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional

$395.00
1 user(s) / year
Included in plan:
  • Help desk management
  • IT asset discovery
  • Software asset management
  • Asset inventory reports
  • Purchase & contracts management

Enterprise

$995.00
1 user(s) / year
Included in plan:
  • Incident management
  • Problem management
  • Change management
  • IT project management
  • Service catalog
  • Asset management
  • CMDB (Available only on premises)

FAQs

    What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with CRM applications.

  • What is this service generally used for?
  • Gainsight is used as customer service and customer intelligence service.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service offer an API?
  • There are data load APIs and Bulk APIs offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Who are the main user groups of this service?
  • Main user groups of this software are mid-sized and large businesses.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Webinars, Best Practices, Online Support.

  • Does this service integrate with any other apps?
  • Gainsight integrates with Eloqua, Marketo, Netsuite, Salesforce, Influitive AdvocateHub, Pendo, Azuqua, Datahug, ReferenceEdge, SAP CRM.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We've got an extensive help center on our website and we offer free support via email or phone in English, Dutch and French.

  • Does this service integrate with any other apps?
  • Our survey tool integrates with Salesforce, Zendesk, Slack, Zapier and most social media (Facebook, Twitter, LinkedIn, WhatsApp).

  • What is this service generally used for?
  • Customers use our survey tool for various types of research. Here are some examples: Net Promoter Score, customer satisfaction, employee engagement, 360° feedback, website evaluation, ...

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, this feature is included in all pricing plans.

  • Does this service offer an API?
  • Yes, we have an API that allows for tight integration with your internal systems, so that you can automate your research.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • FAQs, Forum, Online Support, Phone Support, Documentation, Webinars.

  • Does this service offer an API?
  • They offer an API available for use.

  • Does this service integrate with any other apps?
  • It integrates with:

    NetFlow, NCM, Oracle, SAP, Websphere, Desktop Central, OpManager, Advanced Analytics, ADManager Plus, ADSelf Service Plus, Zoho Reports, and others.

  • What platforms does this service support?
  • Cloud, On-Premise, Android, iOS, Windows

  • What are some applications this service is commonly used in tandem with?
  • It is used in tandem with IT management apps.

  • What is this service generally used for?
  • This service is used as a help desk and asset management system.

  • Who are the main user groups of this service?
  • Main users are IT teams, helpdesk administrators, and service desk managers in Large Enterprises and SMEs.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Turnhout
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:

Other

Who uses Gainsight
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses CheckMarket
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, French, Dutch
Regional Restrictions:
No restrictions.

Other

Who uses ManageEngine
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English, Arabic, Chinese, Danish, Dutch, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.
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