Compare Gainsight vs Agorapulse

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Agorapulse

 897 ratings Social Media
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About Gainsight

Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc.

It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers.

This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.

About Agorapulse

Agorapulse is a Social Media Marketing and CRM suite that helps agencies, business owners, and marketers to manage their Facebook, Instagram, Twitter, LinkedIn, and YouTube accounts.

Our inbox makes sure you never miss a message. It's designed for you to quickly go through your comments and ad comments.

Need publishing options? We have plenty, including queueing, queue categories, scheduling, bulk publishing, and more.

Our reports allow you to, at an instance, see the most important metrics for you social media accounts. (We even include statistics for your Instagram Stories!)

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Features

  • API
  • Audience Targeting
  • Brand Management
  • Calendar Management
  • Conversion Tracking
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Keyword Tracking
  • Marketing Automation
  • Multi-Account
  • Multi-User
  • Notifications
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Social Media Monitoring

Summary

  • Engagement Analytics

  • Customer Health Score Cards

  • Rules-Based Alerts

  • Task & Call-to-Action Management

  • Commenting, Notes & @Mentions

  • Automate Scenario Workflows

  • 360 Degree Customer Profiles

  • Role-Specific Live Dashboards

  • Triggered Lifecycle Rules

  • Sort, Filter and Export Data

Summary

  • User Friendly and Affordable Social Media Management Software

  • All-in-one: publishing, reporting, Social Media Inbox, User qualification

  • Advanced team features for large teams (response time, roles, workflow)

  • Agency specific feature for client collaboration, content approval and reporting

Pricing

  • Starting from: $99.00/month
  • Credit card required: No
    • $99: 10 social profiles, 3 users
    • $199: 20 social profiles, 6 users
    • $299: 40 social profiles, 12 users
    • Need more? Starts at $7 per additional social profile and $25 per additional user.

FAQs

    What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with CRM applications.

  • What is this service generally used for?
  • Gainsight is used as customer service and customer intelligence service.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service offer an API?
  • There are data load APIs and Bulk APIs offered.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Who are the main user groups of this service?
  • Main user groups of this software are mid-sized and large businesses.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Webinars, Best Practices, Online Support.

  • Does this service integrate with any other apps?
  • Gainsight integrates with Eloqua, Marketo, Netsuite, Salesforce, Influitive AdvocateHub, Pendo, Azuqua, Datahug, ReferenceEdge, SAP CRM.

FAQs

    Does this service integrate with any other apps?
  • Google Analytics for UTM parameters

  • Who are the main user groups of this service?
  • Marketing and PR agencies. Medium to large businesses and organizations.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support?
  • Web app, iOS, Android

  • What is this service generally used for?
  • Effective publishing, reporting, monitoring, and conversations across multiple social media profiles.

  • What are some applications this service is commonly used in tandem with?
  • Canva, Dropbox

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

Vendor Information

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Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other

Who uses Gainsight
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Agorapulse
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, French, Spanish, Portuguese
Regional Restrictions:
No restrictions.
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