Gainsight helps medium-sized and large companies gain success in customer service and customer analytics by combining data from different sources. Those data sources might be surveys, sales data, customer logs, help tickets etc.
It's most prominent trait is a 360-degree customer view, which helps business owners and sales managers determine workflows and prioritize responsibilities. Gainsight’s platform enables its users to treat clients efficiently, and change the way they orient around the buyers.
This service also provides interactive client health scorecards, which provide insight into quantitive and qualitative measurements. There is also product and service usage monitoring, plus customer compliance data.
Google Apps Integration
Net Promoter Score
Customer Health Score Cards
Task & Call-to-Action Management
Commenting, Notes & @Mentions
Automate Scenario Workflows
360 Degree Customer Profiles
Role-Specific Live Dashboards
Triggered Lifecycle Rules
Sort, Filter and Export Data
What are some applications this service is commonly used in tandem with?
This service is commonly used in tandem with CRM applications.
What is this service generally used for?
Gainsight is used as customer service and customer intelligence service.
What platforms does this service support?
This is a web-based software.
Does this service offer an API?
There are data load APIs and Bulk APIs offered.
Does this service offer multi-user capability (e.g. teams)?
Who are the main user groups of this service?
Main user groups of this software are mid-sized and large businesses.
Does this service offer guides, tutorials and or customer support?
Support: Webinars, Best Practices, Online Support.
Does this service integrate with any other apps?
Gainsight integrates with Eloqua, Marketo, Netsuite, Salesforce, Influitive AdvocateHub, Pendo, Azuqua, Datahug, ReferenceEdge, SAP CRM.