Compare Fuze Voice vs Tenfold

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Crozscore:

83%
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80%
42%
interest falling

Crozscore:

92%
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95%
39%
interest rising
Fuze Voice screenshot view 4 more Tenfold screenshot

Software Description:

As a simplified business voice communication platform, Fuze helps its users to improve productivity and realize insights into all parts of the organization. It offers voice communication, messaging, and video conferencing.

It incorporates all communications requirements of an enterprise – conferencing and collaboration, contact center, and business intelligence. There are also integrations with a large number of mostly-used business applications. Fuse leverages the power of virtual environments to increase business efficiency, no matter where people are, and what device they use.

Offered as a hosted subscription-based platform, this service provides all benefits of cloud deployment, such as flexibility, scalability, and cost effectiveness. The platform unlocks data from multiple sources across the whole organization.

Software Description:

Tenfold is more than just a sales dialer solution that helps you provide a better experience for your customers at every call. The system delivers you actionable customer intelligence with fast and easy access to unified view of the most relevant customer information during the interaction process. Tenfold collects and aggregates data and automatically creates a profile for every customer. This instant access to customer profile when the interaction is ongoing empowers your agents to perform and provide customers with everything they need and more.
With Tenfold, reps can easily gain deeper insights about their customers, allowing them to fully understand their needs, wants, and more. This, in turn, empowers your reps to provide better response and make smart decisions in an instant. TenFold improves agent-customer conversations, thanks to its smooth and friction-free integration with the world’s leading CRM platforms as well as popular phone systems. Chances are Tenfold can easily be incorporated into your existing phone system, eliminating the need to acquire and set up specific phone models and overhaul your communications system.

Features:

  • Notifications
  • Google Apps Integration
  • Email Integration
  • Scheduling
  • Call Recording
  • External Integrations
  • API
  • Contact Management

Features:

  • Call Tracking
  • Dashboard
  • Lead Management
  • Notifications
  • Contact Management
  • Contact Sharing

Summary:

  • Hosted PBX

  • Multi-level Interactive Voice Response (IVR)

  • User Templates

  • Call Reports

  • Directory of Employee Names

  • Answering Rules

  • Call Recording

  • Call Park

  • Video Conferencing

  • Audio Conferencing

Summary:

    No key features associated with this application.

FAQs:

    Does this service integrate with any other apps?
  • Integrations: Salesforce Service Cloud, Zendesk, Skype for Business, Microsoft Dynamics CRM, Microsoft Office 365, ServiceNow, NetSuite, Zoho CRM, SugarCRM, Bullhorn CRM.

  • What is this service generally used for?
  • This is a unified communications platform.

  • Does this service offer an API?
  • Yes, we offer an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Phone, Email, Community, FAQs, Knowledge Base, Video Tutorials.

  • Who are the main user groups of this service?
  • Main users of Fuze are enterprises with 500+ employees.

  • What platforms does this service support?
  • Fuse is a web-based software, with mobile apps for Android and iOS devices.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
Boston
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
380
Followers:
2.87k

Other:

Who uses Fuze Voice
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish, German, Dutch, French
Regional Restrictions:
No restrictions.

Other:

Who uses Tenfold
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English, Spanish
Regional Restrictions:
No restrictions.
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