Compare Fuze Voice vs BroadSoft vs MessageBird

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Crozscore:

83%
what is this?
80%
42%
no significant changes

Crozscore:

84%
what is this?
100%
45%
interest falling

Crozscore:

76%
what is this?
46%
39%
interest falling
Fuze Voice screenshot view 4 more BroadSoft screenshot view 5 more MessageBird screenshot view 2 more

Software Description:

As a simplified business voice communication platform, Fuze helps its users to improve productivity and realize insights into all parts of the organization. It offers voice communication, messaging, and video conferencing.

It incorporates all communications requirements of an enterprise – conferencing and collaboration, contact center, and business intelligence. There are also integrations with a large number of mostly-used business applications. Fuse leverages the power of virtual environments to increase business efficiency, no matter where people are, and what device they use.

Offered as a hosted subscription-based platform, this service provides all benefits of cloud deployment, such as flexibility, scalability, and cost effectiveness. The platform unlocks data from multiple sources across the whole organization.

Software Description:

BroadSoft is one of the world's biggest Unified Communication providers that offers a cloud-based UCaaS solution. The platform enables service providers to offer advanced communications systems to UC providers (25 of the world’s 30 top service providers across 80 countries), as well as to end users.

The service boasts quick deployment and availability of support, which led to the fast acceptance by clients that only used basic telephony functionalities. In general, BroadSoft provides HD video, voice, messaging, screen sharing, file sharing and conferencing in a single cloud software.

The platform easily integrates with user's existing business applications and offers native mobile apps for Android and iOS devices. That way, BroadSoft creates an improved workplace with omnichannel collaboration from the office or on-the-move.

Software Description:

MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As the only leading cloud communications platform with its own telecommunications carrier infrastructure, MessageBird connects over 15,000 enterprises to their global customers via the fastest and most reliable SMS, Voice and Chat APIs in the world.

Today MessageBird is powered by a world-class team of over 20 nationalities from offices in Amsterdam, San Francisco, Singapore, Sydney, London, Hamburg, and Shanghai. In October 2017 MessageBird announced a $60M Series A funding led by Accel, marking the largest Series A raised by any European software company or Y Combinator graduate to date.

Features:

  • Notifications
  • Google Apps Integration
  • Email Integration
  • Scheduling
  • Call Recording
  • External Integrations
  • API
  • Contact Management

Features:

  • Click-to-Dial
  • Call Tracking
  • Notifications
  • API
  • Contact Management
  • Email Integration
  • 2-Factor Authentication
  • Google Apps Integration
  • Chat
  • External Integrations
  • Call Recording

Features:

  • Dashboard
  • Call Tracking
  • Call Recording
  • Chat
  • Scheduling
  • Contact Management
  • Email Integration
  • Multi-User
  • Password & Access Management
  • External Integrations
  • Notifications
  • 2-Factor Authentication
  • API

Summary:

  • Hosted PBX

  • Multi-level Interactive Voice Response (IVR)

  • User Templates

  • Call Reports

  • Directory of Employee Names

  • Answering Rules

  • Call Recording

  • Call Park

  • Video Conferencing

  • Audio Conferencing

Summary:

  • Omni-channel customer interactions

  • Unified communications built in to facilitate collaboration

  • Predictive analytics-based routing to match each customer with the best agent

  • Built in IVR

  • Skills-based routing

  • Real-time and historical reporting

  • Call recording

  • Performance analytics

  • Messaging

  • Screen Sharing

Summary:

    No key features associated with this application.

FAQs:

    Does this service integrate with any other apps?
  • Integrations: Salesforce Service Cloud, Zendesk, Skype for Business, Microsoft Dynamics CRM, Microsoft Office 365, ServiceNow, NetSuite, Zoho CRM, SugarCRM, Bullhorn CRM.

  • What is this service generally used for?
  • This is a unified communications platform.

  • Does this service offer an API?
  • Yes, we offer an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Phone, Email, Community, FAQs, Knowledge Base, Video Tutorials.

  • Who are the main user groups of this service?
  • Main users of Fuze are enterprises with 500+ employees.

  • What platforms does this service support?
  • Fuse is a web-based software, with mobile apps for Android and iOS devices.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • BroadSoft offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Training, Knowledge Base.

  • Does this service integrate with any other apps?
  • Integrations: G Suite, Salesforce, Microsoft Office, Box, Twitter, Oracle.

  • What is this service generally used for?
  • This service is generally used as unified communications as a service (UCaaS) platform.

  • What platforms does this service support?
  • Web-based, Android, iOS.

  • Who are the main user groups of this service?
  • Users of BroadSoft are SMEs and large enterprises.

FAQs:

    Does this service offer an API?
  • Yes, MessageBird offers REST APIs for SMS, Voice, Chat, Number Lookup, and 2FA.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Who are the main user groups of this service?
  • Enterprises looking to reach their customers around the world.

  • What is this service generally used for?
  • Two factor authentication, customer support, customer service, notifications, alerts, marketing, promotions, customer feedback.

Publisher:

Founded:
-
Based in:
Boston
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Gaithersburg
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
2.44k
Followers:
2.12k

Other:

Who uses Fuze Voice
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, English, French, German, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses BroadSoft
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses MessageBird
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
Spanish, English, French, German, Dutch
Regional Restrictions:
No restrictions.
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