Compare Fuze Collaboration vs BroadSoft vs NetFortris

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Crozscore:

82%
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80%
42%
interest rising

Crozscore:

84%
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100%
44%
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Crozscore:

77%
what is this?
31%
interest falling
Fuze Collaboration screenshot view 4 more BroadSoft screenshot view 5 more NetFortris screenshot view 1 more

Software Description:

Fuze developed a solution that addresses multiple communication needs: contact center, audio conferencing, webinars, web conferencing, instant messaging, group chat, video conferencing, and content sharing. The platform can be accessed anytime and from any device across the entire organization.

Except for communication, Fuze does an excellent job on the project collaboration field. It empowers workforce engagement and improves productivity by making work more flexible, more accessible, and more adaptable to new technologies. The feature that helps collaborate more efficient is the real-time content distribution of an instant file, screen and application sharing.

Users can make the most of the Fuze's technology for easier internal and external communication. The platform relies on business-class voice-over-IP (VoIP) private branch exchange (PBX) system, with high-definition audio and web video conferencing possibilities along with intelligent call center. When it comes to security, the system is HIPAA, SSAE16 SOC1 Type II, and SSAE16 SOC2 Type I compliant.

Software Description:

BroadSoft is one of the world's biggest Unified Communication providers that offers a cloud-based UCaaS solution. The platform enables service providers to offer advanced communications systems to UC providers (25 of the world’s 30 top service providers across 80 countries), as well as to end users.

The service boasts quick deployment and availability of support, which led to the fast acceptance by clients that only used basic telephony functionalities. In general, BroadSoft provides HD video, voice, messaging, screen sharing, file sharing and conferencing in a single cloud software.

The platform easily integrates with user's existing business applications and offers native mobile apps for Android and iOS devices. That way, BroadSoft creates an improved workplace with omnichannel collaboration from the office or on-the-move.

Software Description:

NetFortris provides business voice, unified communications, and contact center solutions. This company is a leading provider of secure cloud communication solutions, intended for mid-sized and enterprise businesses.

NetFortris offers cloud-based, on-premise PBX VoIP services, including 3-way calling, retrieve transfers, call logs, call screening and more. This service also offers mobile apps, so users can make and receive calls on-the-go, read chats, and access some of the call center functions.

NetFortis is a United Communications solution, which significantly improves the productivity of distributed workforces, connecting them via desktop computers and mobile devices. Features included are business collaboration, complete VoIP functionality, desktop and files sharing, voice and video conferencing, as well as an integrated dashboard.

Features:

  • Google Apps Integration
  • Email Integration
  • Notifications
  • Scheduling
  • External Integrations
  • API
  • Call Recording

Features:

  • Click-to-Dial
  • Call Tracking
  • Notifications
  • API
  • Contact Management
  • Email Integration
  • 2-Factor Authentication
  • Google Apps Integration
  • Chat
  • External Integrations
  • Call Recording

Features:

  • Chat
  • Scheduling
  • Notifications
  • Contact Management
  • Call Tracking
  • Call Recording
  • External Integrations
  • Softphone
  • Click-to-Dial

Summary:

  • Hosted PBX

  • Multi-level Interactive Voice Response (IVR)

  • Directory of Employee Names

  • Answering Rules

  • Call Recording

  • Video Conferencing

  • Audio Conferencing

  • Call Park

  • Message Alerts

Summary:

  • Omni-channel customer interactions

  • Unified communications built in to facilitate collaboration

  • Predictive analytics-based routing to match each customer with the best agent

  • Built in IVR

  • Skills-based routing

  • Real-time and historical reporting

  • Call recording

  • Performance analytics

  • Messaging

  • Screen Sharing

Summary:

  • Hosted PBX

  • Call Reports

  • Video Conferencing

  • Audio Conferencing

  • Mobile App for iOS

  • Mobile App for Android

  • Softphone

  • Voicemail Transcription

  • Call Center Software

  • On Demand Recording

Essentials

$19.99
1 user(s) / month
Included in plan:
  • 100+ Phone Features
  • Unlimited Calls
  • Unlimited Basic Queues
  • Auto Attendant
  • 24/7 Gold Support
  • Fonality Academy Training

Professional

$24.99
1 user(s) / month
Included in plan:
  • Softphone
  • Heads Up Display™ (HUD) Web
  • HUD Mobile App
  • Click to Dial Browser Extension
  • Helpful Integrations (connect tools you use)
  • Audio Conferencing
  • On-Demand Recording
  • Daily Email Reports

Ultimate

$34.99
1 user(s) / month
Included in plan:
  • Voicemail Transcription
  • HD Video Collaboration
  • Advanced Call Center Agent License

FAQs:

    Does this service offer an API?
  • Yes, it offers API.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce, Zendesk, Office365, Skype for business, Outlook, Gmail, Google Calendar, Dropbox, SharePoint, OneDrive, Box, Adobe, Google Drive.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Help Center, Phone Support.

  • Who are the main user groups of this service?
  • Fuze targets the enterprise market, for enabling closer collaboration between teams at different branch offices or in different departments.

  • What is this service generally used for?
  • It is generally used as a unified communication and collaboration platform.

  • What platforms does this service support?
  • Fuze is a cloud-based platform.

  • What are some applications this service is commonly used in tandem with?
  • Fuze is used in tandem with a large range of popular business and productivity platforms, including Salesforce, Google G Suite, Microsoft Outlook.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer an API?
  • BroadSoft offers REST API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Training, Knowledge Base.

  • Does this service integrate with any other apps?
  • Integrations: G Suite, Salesforce, Microsoft Office, Box, Twitter, Oracle.

  • What is this service generally used for?
  • This service is generally used as unified communications as a service (UCaaS) platform.

  • What platforms does this service support?
  • Web-based, Android, iOS.

  • Who are the main user groups of this service?
  • Users of BroadSoft are SMEs and large enterprises.

FAQs:

    Does this service integrate with any other apps?
  • Integrations: Salesforce, Box, Dropbox, One Drive and Google Drive, Zendesk, Snap Recordings, Microsoft Outlook, Zipwhip.

  • What is this service generally used for?
  • NetFortris is used as united communications solution.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Training, Webinars, Phone Support, Chat, Email Support.

  • Who are the main user groups of this service?
  • Main users of this service are middle-sized companies.

  • What platforms does this service support?
  • NetFortris offers Public Cloud, Private Cloud, and Hybrid-Hosted deployment, along with mobile apps for Android and iOS devices.

Publisher:

Founded:
2006
Based in:
Boston
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
Gaithersburg
Employees:
1001-5000
Likes:
2.07k
Followers:
8.63k

Publisher:

Founded:
-
Based in:
Plano
Employees:
201-500
Likes:
Followers:

Other:

Who uses Fuze Collaboration
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
German, English, Dutch, French, Spanish
Regional Restrictions:
No restrictions.

Other:

Who uses BroadSoft
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses NetFortris
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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