Compare Fuze Collaboration vs Jive Communications vs 8x8

8x8

VoIP
 (39)
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Crozscore:

82%
what is this?
80%
42%
interest rising

Crozscore:

90%
what is this?
90%
47%
interest rising

Crozscore:

83%
what is this?
73%
46%
interest rising
Fuze Collaboration screenshot view 4 more Jive Communications screenshot 8x8 screenshot view 4 more

Software Description:

Fuze developed a solution that addresses multiple communication needs: contact center, audio conferencing, webinars, web conferencing, instant messaging, group chat, video conferencing, and content sharing. The platform can be accessed anytime and from any device across the entire organization.

Except for communication, Fuze does an excellent job on the project collaboration field. It empowers workforce engagement and improves productivity by making work more flexible, more accessible, and more adaptable to new technologies. The feature that helps collaborate more efficient is the real-time content distribution of an instant file, screen and application sharing.

Users can make the most of the Fuze's technology for easier internal and external communication. The platform relies on business-class voice-over-IP (VoIP) private branch exchange (PBX) system, with high-definition audio and web video conferencing possibilities along with intelligent call center. When it comes to security, the system is HIPAA, SSAE16 SOC1 Type II, and SSAE16 SOC2 Type I compliant.

Software Description:

Jive provides cloud-based phone systems and Unified Communications services. Jive’s customers include high-growth businesses and public sector institutions needing a scalable platform that is more flexible and cost-effective than their existing legacy systems. Jive’s cloud architecture offers an integrated, seamless experience that provides richer context and creates more efficient connections between co-workers and clients. Jive’s cloud delivery model ensures that each organization always has the latest technology, features, and applications—making Jive the last phone system you’ll ever need.

Software Description:

8x8 VoIP is unified communications and contact center solution. It is a complete platform that manages everything for all employees and customers. It is a fast and simple way to combine VoIP features with a high-quality phone service.

This solution is mainly used by small and medium-sized companies in industries such as healthcare, high-tech, manufacturing, retail, insurance, transportation, as well as by government and education institutions. Hosted VoIP business communications service offered by 8x8 service is proven to be more reliable and less expensive than any other traditional solution.

Other features that 8x8 has is web conferencing, Internet faxing, smartphone integration, HD voice, chat, voicemail, and many more. Additionally, there is standard compliance with PCI Data Security Standard, HIPAA, CPNI, ISO 27001 and ISO 9001.

Features:

  • Google Apps Integration
  • Email Integration
  • Notifications
  • Scheduling
  • External Integrations
  • API
  • Call Recording

Features:

  • SMS
  • Custom Data Forms
  • Calendar Management
  • Project Management
  • Google Apps Integration
  • Email Integration
  • 2-Factor Authentication
  • Call Disposition
  • History/Version Control
  • API
  • Multi-User
  • External Integrations
  • Notifications
  • Contact Sharing
  • Contact Management
  • Call Recording
  • Call Tracking
  • Softphone
  • Click-to-Dial
  • Chat
  • Scheduling

Features:

  • Call Disposition
  • Call Tracking
  • Notifications
  • API
  • Email Integration
  • Contact Management
  • Call Recording
  • External Integrations
  • Click-to-Dial
  • Chat
  • Softphone

Summary:

  • Hosted PBX

  • Multi-level Interactive Voice Response (IVR)

  • Directory of Employee Names

  • Answering Rules

  • Call Recording

  • Video Conferencing

  • Audio Conferencing

  • Call Park

  • Message Alerts

Summary:

  • Build a call flow within minutes using Jive's intuitive Dial Plan Editor.

  • Jive Video enables real-time collaboration and improves decision making.

  • Jive Contact Center delivers a broad set of features and real-time reports.

  • Jive Voice lets you enjoy all-inclusive features like unlimited voicemail boxes.

  • With Jive Voice and Find Me/Follow Me you don't ever have to miss a call again.

Summary:

  • Phone Number & Virtual Extension

  • Unlimited Internet Fax

  • Media Storage

  • Virtual Office Analytics Essentials

  • Business SMS

  • Instant Messaging & Presence

  • Voicemail

X2 Edition

$25.00
1 user(s) / month
Included in plan:
  • Phone Number & Virtual Extension
  • Unlimited Calling Zone: 14 Countries
  • Unlimited Internet Fax i
  • Media Storage: 1GB
  • Mobile & Desktop Apps
  • Virtual Office Analytics Essentials
  • Business SMS
  • Instant Messaging & Presence
  • Voicemail
  • HD Voice
  • Secure Voice
  • Single Sign On
  • Audio & Video Conferencing with Meetings: 5 Participants
  • Salesforce, Zendesk & Netsuite CRM Integration

X5 Edition

$35.00
1 user(s) / month
Included in plan:
  • Audio & Video Conferencing with Meetings: 25 Participants
  • Media Storage: 5GB
  • Unlimited Calling Zone: 32 Countries
  • Call Recording
  • Operator Switchboard

X8 Edition

$55.00
1 user(s) / month
Included in plan:
  • Unlimited Calling Zone: 46 Countries
  • Media Storage: 10GB
  • Audio & Video Conferencing with Meetings: 50 Participants
  • Salesforce Analytics
  • Virtual Office Call Quality Reporting & Analytics
  • Virtual Office Analytics Supervisor
  • Inbound Contact Center
  • Outbound Contact Center
  • Contact Center Visual IVR
  • Contact Center Reporting & Analytics

FAQs:

    Does this service offer an API?
  • Yes, it offers API.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce, Zendesk, Office365, Skype for business, Outlook, Gmail, Google Calendar, Dropbox, SharePoint, OneDrive, Box, Adobe, Google Drive.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Help Center, Phone Support.

  • Who are the main user groups of this service?
  • Fuze targets the enterprise market, for enabling closer collaboration between teams at different branch offices or in different departments.

  • What is this service generally used for?
  • It is generally used as a unified communication and collaboration platform.

  • What platforms does this service support?
  • Fuze is a cloud-based platform.

  • What are some applications this service is commonly used in tandem with?
  • Fuze is used in tandem with a large range of popular business and productivity platforms, including Salesforce, Google G Suite, Microsoft Outlook.

FAQs:

    Does this service offer an API?
  • Yes!

  • Who are the main user groups of this service?
  • Jive’s customers include high-growth businesses and public sector institutions.

  • Does this service offer guides, tutorials and or customer support?
  • 24/7 customer support

  • What is this service generally used for?
  • Businesses in need of a scalable platform that is more flexible and cost-effective than their existing legacy systems. Jive will be your first and last phone system!

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes!

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is used as a business VoIP solution.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with CRM applications.

  • What platforms does this service support?
  • 8x8 is a cloud-based software with Android and iOS native mobile apps.

  • Does this service integrate with any other apps?
  • Integrations: Salesforce, Zendesk, Netsuite, Skype, Tenfold, Microsoft Outlook, Sugar CRM, Clearlogin, SalesExec, Xplenty, eAgent, ACT! by Sage

  • Who are the main user groups of this service?
  • Main users of this service are medium-sized enterprises.

  • Does this service offer an API?
  • Yes, it offer API.

Publisher:

Founded:
2006
Based in:
Boston
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Jose
Employees:
1001-5000
Likes:
Followers:

Other:

Who uses Fuze Collaboration
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
German, English, Dutch, Spanish, French
Regional Restrictions:
No restrictions.

Other:

Who uses Jive Communications
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
Portuguese, English, Spanish
Regional Restrictions:
No restrictions.

Other:

Who uses 8x8
  • SMEs
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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