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FullStory screenshot Smaply screenshot Cookie Control screenshot

About FullStory

FullStory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps.

At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes.

With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

About Smaply

Smaply is a web-based journey mapping software to create journey maps, stakeholder maps and personas. The tool enables teams in small or large organizations to create, collaborate on and present journey maps. They can share their maps, collect and give feedback, create professional exports, and use it in- our outside of their organization and together with their clients.

Editors: custom journey maps - personas - stakeholder maps
Main features: live sharing - feedback mode - backstage processes - storyboard gallery - templates - learning resources
Exports: PDF - PNG - PowerPoint - Excel - custom branding
Integrations: file lane - the Noun Project integration - Google Spreadsheet integration - API

About Cookie Control

The Original, Universal Solution For Cookie Compliance Updated To Meet GDPR Requirements.

With an elegant user-interface that compliments the look and feel of your site, Cookie Control is a mechanism for controlling user consent and the use of cookies. Trusted by thousands of organizations, and seen by millions of users each day; the solution presents clear information to the users on how their behavior is to be tracked and offers simple, intuitive controls for explicitly granting, and revoking consent.

Apart from the stand-alone version of the tool, we offer plugins for Wordpress, Joomla, Drupal.

Features:

  • Explicit Consent Model
  • Customisable Cookie Categories
  • Third Party Opt Out Support
  • GDPR Compliance
  • Flexible API
  • Configurations
  • Branding
  • Unlimited subdomains support
  • Geolocation
  • Multilingual
  • Fast support
  • Secure and seamless cloud hosting

Business Benefits:

  • Clear and transparent privacy information to your website visitors
  • Unified website cookies' management
  • Easy to install, configure and use
  • Target only the users you need to acquire consent from by using the Geolocation feature

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Data Export
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Report & Compliance
  • Audit Management
  • Risk Assessment
  • Incident Management
  • Policy Management
  • Threat Detection
  • Dashboards
  • Status Notifications

Summary

  • Capture Everything

  • Fast & Intuitive

  • Smart Frustration Detection

  • Modern Frameworks

  • Go Live

  • Click Maps

  • Inspect Mode

  • Share Segments, Notes, & More

  • Integrate With Your Favorite Apps

Summary

  • personas

  • stakeholder maps

  • customer journey maps

  • feedback

  • learning resources on service design methods

  • live sharing of journey maps

  • Google Spreadsheets integration

  • collaboration on journey maps with teams

  • professional exports (PDF, PNG, PowerPoint, Excel)

  • Custom Branding

Summary

    No key features associated with this application.

Pricing

Free

Free
Included in plan:
  • 1,000 Monthly Sessions
  • 1 Month Retention
  • 3 User Seats
  • Session Playback
  • Omnisearch
  • Searchies
  • Identify API
  • Custom User Attributes
  • Rage Clicks
  • Dead Clicks
  • Integrations
  • Fullstory TV
  • Session Sharing

FullStory for Business


Annual Platform Fee
Included in plan:
  • 100,000 sessions
  • 20 User Seats
  • Inspect Mode
  • Click Maps
  • Domain, IP, Geography & User Agent Blocking
  • Error Clicks
  • Javascript Console
  • Go Live
  • Reflection API
  • Export User CSV

Pricing

Free

Free
Included in plan:
  • 1 project
  • 3 journey maps
  • 3 stakeholder maps
  • 3 personas

Basic

$25.00
1 user(s) / month
Included in plan:
  • 3 projects
  • unlimited journey maps
  • unlimited personas

Pro

$36.00
1 user(s) / month
Included in plan:
  • unlimited projects
  • unlimited journey maps
  • unlimited personas
  • unlimited stakeholder maps

Enterprise


annually billed
Included in plan:
  • unlimited

Pricing

Community edition

Free
Included in plan:
  • GDPR Compliance
  • Configuration/Styling
  • Explicit Consent Model
  • Customisable Cookie Categories
  • Third Party Opt Out Support
  • Support
  • Flexible API

Pro Edition

$54.00
1 user(s) / month
Included in plan:
  • GDPR Compliance
  • Configuration/Styling
  • Explicit Consent Model
  • Customisable Cookie Categories
  • Third Party Opt Out Support
  • Personal one-to-one and Community Support
  • Flexible API
  • Unlimited Subdomain Support
  • Multilingual
  • Geolocation Targeting
  • Custom Branding

Multi-site Pro Edition

$275.00
1 user(s) / month
Included in plan:
  • GDPR Compliance
  • Configuration/Styling
  • Explicit Consent Model
  • Customisable Cookie Categories
  • Third Party Opt Out Support
  • Personal one-to-one and Community Support
  • Flexible API
  • Support for up to 10 domains with Unlimited Subdomains
  • Multilingual
  • Geolocation Targeting
  • Custom Branding

FAQs

    What are some applications this service is commonly used in tandem with?
  • FullStory is commonly paired with user's current support system or error monitoring tools.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is a multi-user capacity offered.

  • Who are the main user groups of this service?
  • FullStory's main users are support agents amd product teams in SMEs and large enterprises.

  • Does this service integrate with any other apps?
  • Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.

  • What is this service generally used for?
  • This service is used to capture all customer experience data in one platform.

  • What platforms does this service support?
  • FullStory is a web-based software.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Help Center, FAQs, Knowledge Base.

  • Does this service offer an API?
  • FullStory offers JavaScript API, as well as some secure server APIs.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes. The tool was developed for teams to collaborate and therefore enhance journey maps and keep them updated.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we have a free learning toolkit available in-app, you can also find it on our blog. The toolkit includes video tutorials, case studies, templates, cheat sheets as well as information about the tool itself.

  • Does this service integrate with any other apps?
  • Currently we integrate with Google Spreadsheets and we offer a API. Please get in touch to learn more about our upcoming integrations.

  • What is this service generally used for?
  • Smaply allows people to share, collaborate, track, analyze, improve and present customer experience. Smaply users can create and collaborate on designing and building journey maps, stakeholder maps and personas.

    Smaply combines three editors: a persona editor, stakeholder map editor and journey map editor. Within the journey map editor there are multiple different lanes that teams can use to design a journey map, for example text lane, storyboards, emotional journeys, dramatic arcs, channels, backstage lane, file upload and live data.

  • Does this service offer an API?
  • Yes. Please get in touch for further information on our API.

  • Who are the main user groups of this service?
  • Smaply is for teams who want to improve their customer, employee's or other stakeholder's experience and who need a way to illustrate, analyze, learn from and improve the experience.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We offer detailed and comprehensive documentation and examples which help to install and configure the tool according to your needs.

    • Cookie Control Community edition includes active Community support
    • Cookie Control Pro and Multi-site Pro editions include Helpdesk personal one-to-one support as well as active Community support
  • What is this service generally used for?
  • Cookie Control is a GDPR compliant tool used for communicating your website's cookies activity to your visitors in a clear and transparent way. It is a tool to assist you in acquiring user consent on how you can use their personal information efficiently.

  • What are some applications this service is commonly used in tandem with?
  • Websites, Google Tag Manager and Content Management Systems.

  • Does this service integrate with any other apps?
  • Cookie Control has a flexible API to connect with any third-party application.

  • Does this service offer multi-user capability (e.g. teams)?
  • There is no limitation to the number of users who can use the service.

  • What platforms does this service support?
  • Cookie Control can be installed on any platform except native app ones. It is a JS module that can run on any website and it is technology independent. We also offer plugins for Wordpress, Joomla and Drupal.

  • Does this service offer an API?
  • Yes, Cookie Control offers a flexible API.

  • Who are the main user groups of this service?
  • Marketing professionals, IT admins, Website admins, Web developers, Data Protection Officers, Compliance professionals, GDPR professionals, Website development agencies, Marketing agencies, Advertising agencies, Advertising professionals

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:
4.92k

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Vendor Information

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Other

Who uses FullStory
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Smaply
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Spanish
Regional Restrictions:
No restrictions.

Other

Who uses Cookie Control
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
English
Regional Restrictions:
This service works for all geographic areas and the user interface can be translated to any language apart from the RTL ones.
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