Compare FullStory vs OroCRM

OroCRM

CRM
 (3)
More Information More Information

Crozscore:

91%
what is this?
94%
44%
interest rising

Crozscore:

73%
what is this?
96%
35%
interest falling
FullStory screenshot view 5 more OroCRM screenshot view 2 more

Software Description:

FullStory replays users' interactions with a website or web app by recreating the document object model (DOM). An example of how it works is through rewatching the customer's interaction with a product, in order to define a support option for him.

This solution enables you to understand your customers and their behavior on your website. There are numerous situations in which it helps: The customer couldn't find the checkout button? Was there an error on the product image? Error and Dead clicks? FullStory effectively finds fundamental moments of possible user frustration.

This app is able to capture everything: clicks, keypresses, page transitions and more. It's also possible to co-browse - so customer support can solve problems in real-time, as well as to share documents, customer segments, or notes. User privacy is protected by excluding sensitive data.

Software Description:

OroCRM is an open-source Customer Relationship Management (CRM) platform developed with ultimate flexibility to meet any business need. The solution offers robust customer management tools, powerful reporting & analytics, and a list of complementary third-party integrations. Customers can deploy the solution in either a SaaS/cloud environment or in an on-premise setup. Whether a business is a large multi-national entity or a mid-sized retailer, OroCRM is the best solution for leveraging customer data, building relationships, and increasing sales.

Features:

  • Multi-User
  • Data Visualization
  • Notifications
  • Data Import
  • Dashboard
  • Customer Management
  • Data Export
  • External Integrations
  • API

Features:

  • Dashboard
  • Calendar Management
  • Customer Management
  • Lead Management
  • Task Scheduling/Tracking
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • Notifications
  • Email Integration
  • API
  • Data Export
  • Data Import
  • Forecasting
  • Contact Management
  • External Integrations

Summary:

  • Capture Everything

  • Fast & Intuitive

  • Smart Frustration Detection

  • Modern Frameworks

  • Go Live

  • Click Maps

  • Inspect Mode

  • Share Segments, Notes, & More

  • Integrate With Your Favorite Apps

Summary:

  • 360-degree view of your customer.

  • Unmatched flexibility and customizability.

  • Marketing segmentation engine.

  • Account, Lead, Opportunity, Campaign, and Case Management.

  • Powerful reporting engine.

  • Flexible workflows.

Free

Free
Included in plan:
  • 1,000 Monthly Sessions
  • 1 Month Retention
  • 3 User Seats
  • Session Playback
  • Omnisearch
  • Searchies
  • Identify API
  • Custom User Attributes
  • Rage Clicks
  • Dead Clicks
  • Integrations
  • Fullstory TV
  • Session Sharing

Professional

$199.00
Monthly Subscription
Included in plan:
  • 25,000 Monthly Sessions
  • 20 User Seats
  • Inspect Mode
  • Click Maps
  • Domain, IP, Geography & User Agent Blocking
  • Error Clicks
  • Javascript Console
  • Go Live
  • Reflection API
  • Export User CSV

Open-Source

Free
Included in plan:
  • All Basic Features

Enterprise Edition

$295.00
5 user(s) / month
Included in plan:
  • Contact Us For More Information

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is a multi-user capacity offered.

  • Who are the main user groups of this service?
  • FullStory's main users are support agents amd product teams in SMEs and large enterprises.

  • Does this service integrate with any other apps?
  • Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.

  • What is this service generally used for?
  • This service is used to capture all customer experience data in one platfrom.

  • What are some applications this service is commonly used in tandem with?
  • FullStory is commonly paired with user's current support system or error tracking tools.

  • What platforms does this service support?
  • FullStory is a web-based software.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Help Center, FAQs, Knowledge Base.

  • Does this service offer an API?
  • FullStory offers JavaScript API, as well as some secure server APIs.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Yes - we offer guides, online training, videos, and more. Check out our website for more resources.

Publisher:

Founded:
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Employees:
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Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses FullStory
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses OroCRM
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
German, French, Spanish, English
Regional Restrictions:
No restrictions.
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