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About FullStory

FullStory’s digital experience platform empowers businesses to continuously improve the digital customer experience across sites and apps.

At the core of FullStory’s platform is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes.

With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

About MindTouch

MindTouch offers an enterprise-grade, AI-powered knowledge management platform that includes functionality for customer self-service, agent assistance and departmental knowledge.

Designed for large organizations, MindTouch is highly scalable and reliable, providing unmatched content personalization to ensure contact center agents always have the answers they need.

Unlike other vendors, MindTouch content can also be made available directly to your customers through our knowledge portal or through Google searches, giving you a customer self-service tool to drive down contact center volumes and improve the customer experience. Onboard agents faster, close more cases, reduce call volume and reduce agent turnover, all by putting the answers customers and agents need right at their fingertips.

About Cookie Control

The Original, Universal Solution For Cookie Compliance Updated To Meet GDPR Requirements.

With an elegant user-interface that compliments the look and feel of your site, Cookie Control is a mechanism for controlling user consent and the use of cookies. Trusted by thousands of organizations, and seen by millions of users each day; the solution presents clear information to the users on how their behavior is to be tracked and offers simple, intuitive controls for explicitly granting, and revoking consent.

Apart from the stand-alone version of the tool, we offer plugins for Wordpress, Joomla, Drupal.

Features:

  • Explicit Consent Model
  • Customisable Cookie Categories
  • Third Party Opt Out Support
  • GDPR Compliance
  • Flexible API
  • Configurations
  • Branding
  • Unlimited subdomains support
  • Geolocation
  • Multilingual
  • Fast support
  • Secure and seamless cloud hosting

Business Benefits:

  • Clear and transparent privacy information to your website visitors
  • Unified website cookies' management
  • Easy to install, configure and use
  • Target only the users you need to acquire consent from by using the Geolocation feature

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Data Export
  • Data Import
  • External Integrations
  • Multi-User
  • Notifications
  • Report & Compliance
  • Audit Management
  • Risk Assessment
  • Incident Management
  • Policy Management
  • Threat Detection
  • Dashboards
  • Status Notifications

Summary

  • Capture Everything

  • Fast & Intuitive

  • Smart Frustration Detection

  • Modern Frameworks

  • Go Live

  • Click Maps

  • Inspect Mode

  • Share Segments, Notes, & More

  • Integrate With Your Favorite Apps

Summary

  • Knowledge Base

  • Real-Time Updates

  • Customizable Functionality

  • Search Functionality

  • Indexing

  • Visitor Tracking

  • Third Party Integration

  • Self-Service Features

  • Self-Learning

  • Multiple Format Support

Summary

    No key features associated with this application.

Pricing

Free

Free
Included in plan:
  • 1,000 Monthly Sessions
  • 1 Month Retention
  • 3 User Seats
  • Session Playback
  • Omnisearch
  • Searchies
  • Identify API
  • Custom User Attributes
  • Rage Clicks
  • Dead Clicks
  • Integrations
  • Fullstory TV
  • Session Sharing

FullStory for Business


Annual Platform Fee
Included in plan:
  • 100,000 sessions
  • 20 User Seats
  • Inspect Mode
  • Click Maps
  • Domain, IP, Geography & User Agent Blocking
  • Error Clicks
  • Javascript Console
  • Go Live
  • Reflection API
  • Export User CSV

Pricing

Community edition

Free
Included in plan:
  • GDPR Compliance
  • Configuration/Styling
  • Explicit Consent Model
  • Customisable Cookie Categories
  • Third Party Opt Out Support
  • Support
  • Flexible API

Pro Edition

$54.00
1 user(s) / month
Included in plan:
  • GDPR Compliance
  • Configuration/Styling
  • Explicit Consent Model
  • Customisable Cookie Categories
  • Third Party Opt Out Support
  • Personal one-to-one and Community Support
  • Flexible API
  • Unlimited Subdomain Support
  • Multilingual
  • Geolocation Targeting
  • Custom Branding

Multi-site Pro Edition

$275.00
1 user(s) / month
Included in plan:
  • GDPR Compliance
  • Configuration/Styling
  • Explicit Consent Model
  • Customisable Cookie Categories
  • Third Party Opt Out Support
  • Personal one-to-one and Community Support
  • Flexible API
  • Support for up to 10 domains with Unlimited Subdomains
  • Multilingual
  • Geolocation Targeting
  • Custom Branding

FAQs

    What are some applications this service is commonly used in tandem with?
  • FullStory is commonly paired with user's current support system or error monitoring tools.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is a multi-user capacity offered.

  • Who are the main user groups of this service?
  • FullStory's main users are support agents amd product teams in SMEs and large enterprises.

  • Does this service integrate with any other apps?
  • Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.

  • What is this service generally used for?
  • This service is used to capture all customer experience data in one platform.

  • What platforms does this service support?
  • FullStory is a web-based software.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Help Center, FAQs, Knowledge Base.

  • Does this service offer an API?
  • FullStory offers JavaScript API, as well as some secure server APIs.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • Does this service integrate with any other apps?
  • Integrations available: Salesforce Service Cloud, Salesforce Community Cloud, Google Analytics, Zendesk, SAP Hybris, Microsoft Dynamics CRM, Single Sign-On (SAML 2.0), Salesforce Sales Cloud, Facebook, Twitter, LinkedIn, Google+, Contextual Help, SAP Cloud for Customer.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Phone, Live Chat, Email, AQ/Knowledgebase, Video Tutorials / Webinar, On-Site.

  • Does this service offer an API?
  • Yes, it offers API.

  • What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with SAP and SalesForce.

  • What is this service generally used for?
  • This service is used as a product knowledge management solution.

  • What platforms does this service support?
  • This is a web-based application.

  • Who are the main user groups of this service?
  • Main users of MindTouch are Large Enterprises, Mid Size Business, Public Administrations, and Small Business.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • We offer detailed and comprehensive documentation and examples which help to install and configure the tool according to your needs.

    • Cookie Control Community edition includes active Community support
    • Cookie Control Pro and Multi-site Pro editions include Helpdesk personal one-to-one support as well as active Community support
  • What is this service generally used for?
  • Cookie Control is a GDPR compliant tool used for communicating your website's cookies activity to your visitors in a clear and transparent way. It is a tool to assist you in acquiring user consent on how you can use their personal information efficiently.

  • What are some applications this service is commonly used in tandem with?
  • Websites, Google Tag Manager and Content Management Systems.

  • Does this service integrate with any other apps?
  • Cookie Control has a flexible API to connect with any third-party application.

  • Does this service offer multi-user capability (e.g. teams)?
  • There is no limitation to the number of users who can use the service.

  • What platforms does this service support?
  • Cookie Control can be installed on any platform except native app ones. It is a JS module that can run on any website and it is technology independent. We also offer plugins for Wordpress, Joomla and Drupal.

  • Does this service offer an API?
  • Yes, Cookie Control offers a flexible API.

  • Who are the main user groups of this service?
  • Marketing professionals, IT admins, Website admins, Web developers, Data Protection Officers, Compliance professionals, GDPR professionals, Website development agencies, Marketing agencies, Advertising agencies, Advertising professionals

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
4.93k

Vendor Information

Founded:
-
Based in:
San Diego
Employees:
51-200
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses FullStory
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses MindTouch
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Arabic, Chinese, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Regional Restrictions:
No restrictions.

Other

Who uses Cookie Control
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
English
Regional Restrictions:
This service works for all geographic areas and the user interface can be translated to any language apart from the RTL ones.
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