Compare FullStory vs Custify vs Chat.io

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Crozscore:

91%
what is this?
94%
44%
interest rising

Crozscore:

34%
what is this?
12%
interest falling

Crozscore:

81%
what is this?
86%
29%
interest rising
FullStory screenshot view 5 more Custify screenshot Chat.io screenshot view 5 more

Software Description:

FullStory replays users' interactions with a website or web app by recreating the document object model (DOM). An example of how it works is through rewatching the customer's interaction with a product, in order to define a support option for him.

This solution enables you to understand your customers and their behavior on your website. There are numerous situations in which it helps: The customer couldn't find the checkout button? Was there an error on the product image? Error and Dead clicks? FullStory effectively finds fundamental moments of possible user frustration.

This app is able to capture everything: clicks, keypresses, page transitions and more. It's also possible to co-browse - so customer support can solve problems in real-time, as well as to share documents, customer segments, or notes. User privacy is protected by excluding sensitive data.

Software Description:

Executing Customer Success well and reducing churn in recurring revenue businesses is one of the most important things for business owners to focus on. We provide a Customer Success Solution tailored for SaaS businesses.

Custify lets you monitor and proactively manage your customers in real-time and gives you the ability to drive increased contract value for your existing customers. It also enables your customer success team to intervene at the right time with the right message so your clients receive valuable help when most needed.

Custify gathers data automatically and presents all relevant customer success KPIs and client interactions in an easy to understand dashboard. Make customer success management fun again and allow your agents spend most of their valuable time with clients.

Software Description:

Chat.io is a multichannel communication platform and support system designed to interact with website visitors through live chat, offline messaging and Messenger. This results in better customer support and has the potential to increase your revenue.

From answering support queries to onboarding new customers, chat.io can be used to facilitate every aspect of running a business.  It provides your browsing customers the chance to not only get further information about your products and services, but also a one-on-one experience that isn't available for all companies.

Chat.io provides your customers with instant access to support and sales teams regardless of the channel they are using - website, email, SMS or social media platforms, like Facebook or Twitter.

Launch your 14-day free trial. No credit card, no commitments.

Features:

  • Multi-User
  • Data Visualization
  • Notifications
  • Data Import
  • Dashboard
  • Customer Management
  • Data Export
  • External Integrations
  • API

Features:

  • API
  • Data Export
  • Multi-User
  • Lead Management
  • Click-to-Dial
  • Customer Management
  • Dashboard

Features:

  • Dashboard
  • Notifications
  • External Integrations
  • Contact Management
  • Third-Party Plugins/Add-Ons
  • Chat
  • Customer Management
  • Lead Management
  • Multi-User
  • API

Summary:

  • Capture Everything

  • Fast & Intuitive

  • Smart Frustration Detection

  • Modern Frameworks

  • Go Live

  • Click Maps

  • Inspect Mode

  • Share Segments, Notes, & More

  • Integrate With Your Favorite Apps

Summary:

    No key features associated with this application.

Summary:

  • Connect directly with your leads

  • Provide more personalized support

  • Contact customers via Messenger

  • Speed up the response time with AI-powered canned responses

  • Chat on the go with mobile apps for iOS and Android

  • Integrate with your workflow using an open API and webhooks

Free

Free
Included in plan:
  • 1,000 Monthly Sessions
  • 1 Month Retention
  • 3 User Seats
  • Session Playback
  • Omnisearch
  • Searchies
  • Identify API
  • Custom User Attributes
  • Rage Clicks
  • Dead Clicks
  • Integrations
  • Fullstory TV
  • Session Sharing

Professional

$199.00
Monthly Subscription
Included in plan:
  • 25,000 Monthly Sessions
  • 20 User Seats
  • Inspect Mode
  • Click Maps
  • Domain, IP, Geography & User Agent Blocking
  • Error Clicks
  • Javascript Console
  • Go Live
  • Reflection API
  • Export User CSV

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, there is a multi-user capacity offered.

  • Who are the main user groups of this service?
  • FullStory's main users are support agents amd product teams in SMEs and large enterprises.

  • Does this service integrate with any other apps?
  • Integrations: Bugsnag, Desk.com, Google Analytics Universal, Google Tag Manager (GTM), HelpScout, HipChat, Intercom, JIRA, Mixpanel, Olark, Salesforce Service Cloud & Sales Cloud, Segment, Slack, Trello, UserVoice, Zendesk, BigCommerce, Magento, Optimizely, Shopify, Squarespace, Unbounce, WordPress, WooCommerce.

  • What is this service generally used for?
  • This service is used to capture all customer experience data in one platfrom.

  • What are some applications this service is commonly used in tandem with?
  • FullStory is commonly paired with user's current support system or error tracking tools.

  • What platforms does this service support?
  • FullStory is a web-based software.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Help Center, FAQs, Knowledge Base.

  • Does this service offer an API?
  • FullStory offers JavaScript API, as well as some secure server APIs.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRMs, Customer Support Solutions.

  • Who are the main user groups of this service?
  • SaaS companies of any size.

  • What is this service generally used for?
  • Customer Success.

  • What platforms does this service support?
  • Web App / Software as a Service.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Chat.io has a support team that is available 24/7 via live chat, email, and phone.

  • Does this service offer multi-user capability (e.g. teams)?
  • There's no limitation as to the number of user accounts. Each user can have their own account.

  • What are some applications this service is commonly used in tandem with?
  • Chat.io can be integrated with the tools you already use, such as Messenger, allowing to support customers from your Facebook page.

  • What platforms does this service support?
  • Chat.io comes with a range of clean, powerful applications to chat with customers - web app, desktop, and mobile.

  • What is this service generally used for?
  • Chat.io's omnichannel platform is designed for covering the needs of both sales and customer service teams.

  • Who are the main user groups of this service?
  • Hosting, retail, travel, government, manufacturing, education, finance – any industry can benefit from chat.io's communication platform.

  • Does this service offer an API?
  • With its open API and developer tools, chat.io enables easy integration with third party services.

  • Does this service integrate with any other apps?
  • Chat.io

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Publisher:

Founded:
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Based in:
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Publisher:

Founded:
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Based in:
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Likes:
Followers:

Other:

Who uses FullStory
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Custify
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Chat.io
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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