Compare Fulcrum vs Badger Maps vs ServiceDesk Plus

Do you already use Field Service Management (FSM) software at work?

140 products to compare

You May Also Like

Featured products that are similar to the ones you selected below.

View Listing View Listing View Listing

Crozscore

82%
what is this?
interest rising

Crozscore

90%
what is this?
interest rising

Crozscore

89%
what is this?
interest falling
Fulcrum screenshot view 2 more Badger Maps screenshot view 5 more ServiceDesk Plus screenshot

About Fulcrum

Design your forms using the intuitive, web-based drag-and-drop designer and deploy to your mobile workforce for gathering information like text, photos, SpatialVideo, SpatialAudio, signatures, barcodes, GPS Location, and more.

Fulcrum can record whatever you need from the field with full support for offline data collection and mapping (from asset management and inventory to environmental observations, field audits, and inspections).

Access your live data feed for real time mapping or export your data and attachments in a variety of standard formats for further analysis. Fulcrum can be used as a standalone location-based data collection platform or integrated with existing services such as GIS and asset management systems.

About Badger Maps

Badger Maps is a sales routing app that helps Field Salespeople close more deals and minimize busy work throughout the sales process. Badger provides automatic territory management for Field Sales Reps by helping them take action quickly on their customer data on a map, to focus in on the best opportunities. Reps using Badger reduce driving time by 20% and increase the productivity by 25%. Reps use it to automatically optimize schedules and routes to get more meetings and sales.

Badger connects with Salesforce and any other CRM, or imports spreadsheets with customer data. It then automatically organizes the data on a map so you can see where your customers are located. You can create, schedule and adjust your routes and Badger automatically optimizes them. Built-in calendar integration on the iPhone and iPad allows you to add your optimized routes as appointments on your calendar with just a couple taps. All routes are pushed to your calendar taking into account things like traffic, so that you get to your appointment when you expect to. With Badger, you are also able to visualize your customers on the map, and filter and colorize them by specific criteria, such as sales volume or priority. The Check-in feature allows you to check-in with customers while out in the field and add any notes about the appointments. With the Places feature, you can easily discover new leads in your sales territory and add them to your routes and contacts.

About ServiceDesk Plus

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • API
  • Audience Targeting
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator

Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking

Summary

  • Smartphone data collection - flexible and affordable

Summary

  • Accelerate Field and Outside Sales with Automated Territory Management

  • Automatically optimize your route to get 25% more sales and drive 20% less

  • CRM and Calendar integration to get Reps the information they need in the way they need it

  • Filter and colorize your customers on the map to focus on the most important ones

  • Find new leads by location and know where leads are when you are in the field

  • Create Check-in's for each customer visit, add notes and generate monthly reports that show all your activities

  • Sales reps can get the busy work of managing a sales territory done automatically

  • Badger lets you adjust to changes in your day quickly to stay on top of everything

  • Build and make adjustments to your routes to get more meetings on the fly in the field

  • Maximize revenue in your territory by having a better strategy to manage your relationships with your most important customers

Summary

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Pricing

  • Starting from: $0.00/month
  • Credit card required: No
  • Get your first month free and then choose a plan that suits your interests best.

Pricing

Basic

$9.00
per user/per month ($99 yearly)
Included in plan:
  • Upload your Customers
  • Optimize Routes
  • Schedule Appointments
  • Prospect for Leads
  • Colorize and Filter

Business

$35.00
per user/month/billed annually (billed monthly is 42$/user/month)
Included in plan:
  • Team Sharing
  • Share Routes
  • Weekly Reports
  • Management Tools

Enterprise

$66.00
per user/month/billed annually (billed monthly is 74$/user/month)
Included in plan:
  • One-on-One Training
  • CRM Integration
  • Technical Account Manager
  • Custom Check-Ins and Reports

Pricing

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Of course! We have a number of tutorials and support avenues: http://fulcrumapp.com/guides/. If you have any questions we are available via email and support channels on the website.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes! We have companies that have thousands of users collecting multiple projects.

  • Does this service offer an API?
  • Yes! We have a read and write API at http://fulcrumapp.com/developers/api/. Our company uses the webhook endpoint often for observing the data we collect in field.

  • Does this service integrate with any other apps?
  • Yes! It integrates with Zapier, which means that you can integrate it with hundreds of other apps, as well as ArcGIS and CartoDB. Integration is its strength. We have a team devoted to making it workflow friendly.

  • What platforms does this service support?
  • Native mobile apps - do all of your field collection on Android devices and/or iPhone/iPads.

  • Who are the main user groups of this service?
  • Users vary significantly from construction, utilities, public sector, parks, tourism, geology, universities to logistics companies. The forms are flexible so you can create a variety of different types of field surveys.

  • What is this service generally used for?
  • Collecting information in the field.

  • What are some applications this service is commonly used in tandem with?
  • CartoDB, Mapbox, Open Street Map, etc.

FAQs

    What is this service generally used for?
  • Badger Maps is used for route optimization, scheduling, customer data management, lead generation and reporting.

  • Who are the main user groups of this service?
  • Field salespeople, sales managers, VP's of Sales, sales reps, sales trainers and territory sales managers. They come from various industries, such as medical devices, wholesale, construction, insurance and health care.

  • Does this service integrate with any other apps?
  • Badger integrates with CRM's and calendars.

  • Does this service offer an API?
  • Yes.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Badger offers multi-user accounts which allow team members to share their routes and contacts, as well as provides management tools.

  • What are some applications this service is commonly used in tandem with?
  • Badger is commonly used with a CRM and a calendar application.

  • What platforms does this service support?
  • The Badger Maps App works on all iOS and Android mobile devices and on your computer.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, you can find training videos for all devices and a knowledge base on the website. You can also schedule a time to talk to customer support on the website, and they will help you get started with Badger and answer any questions.

FAQs

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Vendor Information

Founded:
2012
Based in:
Saint Petersburg
Employees:
11-50
Likes:
Followers:
2.92k

Vendor Information

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:

Other

Who uses Fulcrum
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, French, Portuguese, Spanish
Regional Restrictions:
No restrictions.

Other

Who uses Badger Maps
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
Back to top