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About Freshsurvey

Champion your CX and EX, and achieve your business goals with Freshsurvey. Capture, analyze and act on customer feedback. Create surveys that use conditional logic to ask relevant questions.

With Freshsurvey you can:
* Create NPS, eNPS, CES and CSAT surveys that are on brand
* Collect feedback via a Likert scale, stars, smileys or a yes/no format
* Deliver surveys via multiple channels (Email, Web app embed and email embed)
* Run surveys on an ad-hoc basis or run recurring, transactional or one-time surveys
* Study preferences and patterns to get useful insights.
* Do it all without code.

About Zonka Feedback

Zonka is a Complete Feedback Management & Survey Platform. Capture feedbacks from multiple channels; on premises & offline (Tablets & Smartphones) and on the web (Email, SMS, QR code, in App). Design intuitive surveys and forms from scratch in no time by simple drag and drop or choose from our rich template gallery. Customize surveys, get instant alerts, view real-time drill-down reports & resolve issues.

About Sogolytics

Sogolytics offers a powerful suite of research tools that make it easy to ask questions, collect feedback, and analyze results in a single, secure, comprehensive platform.

The platform was developed to fuel business growth by providing real-time, actionable insights for a wide range of organizations across industries. From designing and distributing a questionnaire to analysis and recommendations, the Sogolytics platform seamlessly automates data collection and analysis.

Providing customer experience (CX), employee experience (EX), survey, and quiz capabilities, the platform is leveraged to enhance every aspect of an organization's feedback collection with internal and external audiences.

Sogolytics sets itself apart from competitors through its consistently high user ratings, second-to-none reporting engine, industry-leading data security, and 24/7 customer support.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • The ability to send NPS, eNPS, CES and CSAT surveys

  • The ability to skip certain questions based on the answers shared

  • Rich contact management, including the ability to create lists and segments

  • The ability to deliver the surveys via a native email service embed the survey on a web app, and the ability to embed the survey in a 3rd party marketing or email platform

  • The ability to collect feedback not only via a Likert scale but also via stars, smileys and text

  • A detailed analytics suite, with dashboards for NPS, CES and CSAT, meant to help customers understand their strengths and weaknesses

  • Run automation based on the survey scores received, which paves the way for collaboration with other teams

  • The ability to send ad hoc, one-time, recurring and transactional surveys

Summary

  • Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.

  • Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.

  • Take feedbacks in person or through survey kiosks implemented on the premises

  • Analyze responses with comprehensive reports and drill-down analytics.

  • Receive SMS Alerts & Real-Time Updates on feedbacks.

Summary

  • Latest UI: Head-to-head SoGoSurvey tops the competition when it comes to UI, usability, and number of features.

  • Omni-Channel: Create surveys with advanced branching logic and receive high response rates.

  • Text Analysis with Natural Language Processing (NLP): Measure response sentiment with a word cloud, graphs, and tables.

  • Real-time, Sophisticated Reports: SoGoSurvey's real-time reports not only provide rich insights but look good and are presentation ready.

  • Drag & Drop Functionality: Build surveys easily and quickly, yet with the sophistication to create the most complex survey desired.

Pricing

Starter

$33.00
1 user(s) / month
Included in plan:
  • Unlimited Responses
  • 2 Device Licenses
  • 1 Web Users
  • White-Labelled Surveys
  • Kiosk Mode and Works Offline
  • Logic-based Surveys
  • Language Support
  • Export Data

Advanced

$54.00
2 user(s) / month
Included in plan:
  • All features from Starter Plan
  • Unlimited Responses
  • 5 Device Licenses
  • 2 Web Users
  • Date-comparative Reports
  • Location-comparative reports

Professional

$83.00
3 user(s) / month
Included in plan:
  • All features from Advanced Plan
  • Unlimited Responses
  • 9 Device Licenses
  • 3 Web Users
  • Own Domain
  • Multi-Lingual Surveys
  • API Access

Max

$166.00
5 user(s) / month
Included in plan:
  • All features from Professional Plan
  • Unlimited Responses
  • 20 Device Licenses
  • 5 Web Users
  • Choose between Europe, Singapore, Australia and USA Data Centres
  • Personalized Training Sessions
  • Dedicated Account Manager

Pricing

Basic

Free
Included in plan:
  • Unlimited surveys
  • Unlimited questions
  • 15+ unique question types
  • Three branching/skip logic questions
  • Embed surveys into web pages or emails
  • Data export functionality (Word and CSV)
  • Up to 200 respondents per year

Plus

$25.00
1 user(s) / month
Included in plan:
  • ALL BASIC FEATURES AND:
  • Data exports (CSV, Word, PPT, XLS)
  • Add your own survey logo
  • Customize thank you page
  • Export data to Excel
  • Simple skip logic

Pro

$66.00
1 user(s) / month
Included in plan:
  • ALL PLUS FEATURES AND:
  • More question types, including Image Choice and Grids
  • Hide irrelevant questions and question skip logic
  • Full control of survey themes, colors, fonts and more
  • Graphical analysis of results ready to export to PowerPoint and Word
  • Randomize questions and answer options
  • Fully customized and personalized email invitations
  • Data exports (CSV, Word, PPT, XLS)

Premium

$99.00
1 user(s) / month
Included in plan:
  • ALL PRO FEATURES AND:
  • Advanced reporting and analysis
  • Guaranteed anonymous surveys
  • Advanced skip logic
  • Pre-fill known data into visible and hidden fields
  • Auto-translate multilingual surveys
  • Trend analysis and data comparison

Enterprise Solutions


1 user(s) / month
Included in plan:
  • ALL PREMIUM FEATURES AND:
  • Multiple users for collaboration and enterprise deployment
  • Admin dashboard and user controls
  • Salesforce integration
  • Single Sign-On (SSO)
  • Text analysis and statistical significance
  • Powerful data segmentation and data visualization
  • Advanced security management
  • API

FAQs

    What platforms does this service support?
  • Freshsurvey supports devices with desktop-class browsers installed on them. Users can visit the site using their browser, sign-up or login and start using it immediately

  • What platforms does this service support?
  • Freshsurvey supports devices with desktop-class browsers installed on them. Users can visit the site using their browser, sign-up or login and start using it immediately.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, up to 10 uses

  • Does this service offer an API?
  • Freshsurvey offers REST based API

  • Who are the main user groups of this service?
  • Startups, Agencies, Enterprises, SMEs/SMBs

  • Does this service offer an API?
  • Freshsurvey offers REST based API

  • Who are the main user groups of this service?
  • Startups, Agencies, Enterprises, SMEs/SMBs

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, up to 10 users

  • What is this service generally used for?
    • Collect feedback from customers/employees
    • Gain insights from the responses received
    • Act and improve your customer experience further and achieve your business goals
  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs

    Does this service integrate with any other apps?
  • Customizations for customers is possible on request.

  • What platforms does this service support?
    • Google Play
    • App Store
    • Desktop / Web
  • Does this service offer guides, tutorials and or customer support?
  • Yes, Zonka offers tutorials, personalized training sessions, and dedicated customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multi-user capability and team management is possible wth Zonka.

  • Does this service offer an API?
  • Yes, Zonka does offer API access.

  • What is this service generally used for?
  • Zonka is used to make the feedback management process super smooth and easy. A lot can be done with Zonka such as -

    • Building Feedback and Survey Forms

    Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.
    Customize literally anything! Starting from fonts, colors to rating scale appearance, emoticons & more.
    Build your form from scratch or choose from our extensive template library.

    • Collecting Surveys & Feedbacks

    Take feedbacks in person or through survey kiosks implemented on the premises.
    Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.

    • Taking Actions on Responses

    View all the responses received in the response inbox and take actions on responses.
    Convert feedbacks into tasks and start taking actions with your team

    • Analyzing Results

    Get comprehensive drill down reports to measure performance
    Receive SMS Alerts & Real-Time Updates on feedbacks and also get feedback summary /digest emails delivered in your inbox.

  • Who are the main user groups of this service?
  • The main user groups of Zonka are as follows:

    • Restaurants
    • Airports
    • Hotels & Resorts
    • Banks & Financial Sector
    • Hospitals & Healthcare
    • Automobile Sector
    • Retail & Shopping
    • Events & Promotions
    • Education & Academics
    • Spa & Salons

    Zonka Feedback is suited for any service-based industry, SME, startup or any enterprise that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.

FAQs

    Does this service offer an API?
  • Yes. Our site has detailed API documentation available, if you would like more information.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multiple sub-users may collaborate within a single account. Administrators may control access to specific projects, modules, and functionality to ensure both security and effective cooperation.

  • Does this service offer guides, tutorials and or customer support?
  • Yes! We invite you to explore our User Guide, Video Library, live trainings, and webinars. Customer support is always available and options range by account type, from email and in-app chat to one-on-one video calls, phone calls, and dedicated account managers.

  • What are some applications this service is commonly used in tandem with?
  • CRMs like Salesforce and HubSpot; analytics tools like Tableau and PowerBI; SFTP; Zapier; and more.

  • Who are the main user groups of this service?
  • While Sogolytics supports users across all roles and industries, we find that both beginners and experts utilize our platform successfully for a range of use cases. Unsurprisingly, many work in research or IT roles, but a significant number of our users come from Human Resources, customer success, and marketing roles. Industry-wise, we work closely with many organizations in the financial services and healthcare sectors, among others.

  • Does this service integrate with any other apps?
  • Yes. From native integrations like Salesforce and Google Analytics to simple connections with Zapier, Sogolytics offers a range of integration choices. Options like automated distribution through SFTP, HTTP Targets, and simple Email-to-Invitation flows allow you to ensure the tools of your choice stay connected and streamline your workflows.

  • What platforms does this service support?
  • Sogolytics is a standalone SaaS application that works on web, Android, and iOS.

  • What is this service generally used for?
  • Our users often share that one of their favorite aspects of the Sogolytics platform is its versatility. While many begin their implementation by rolling out an employee experience management program or a customer experience program, they often find that other feedback collection needs may be achieved within the same platform. Beyond EX and CX, many utilize our solutions to conduct market research or to support online reputation management goals. We also support academic projects, including dissertation research, and assessments that range from in-class quizzes to corporate professional development and organizational audits for compliance and security.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
18.5k

Vendor Information

Founded:
-
Based in:
New Delhi
Employees:
11-50
Likes:
Followers:
1.35k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
9.41k

Other

Who uses Freshsurvey
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
Freshsurvey data is located solely in the US

Other

Who uses Zonka Feedback
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Arabic, Danish, German, Finnish, French, Hindi, Italian, Japanese, Korean, Norwegian, Portuguese, Romanian, Spanish, Russian, Swedish, Indonesian
Regional Restrictions:
No restrictions.

Other

Who uses Sogolytics
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Chinese, Czech, English, Finnish, French, German, Greek, Hebrew, Hindi, Italian, Korean, Japanese, Nepali, Maori, Norwegian, Polish, Portuguese, Russian, Spanish, Serbian, Swedish, Vietnamese, Urdu, Turkish, Thai, Tamil
Regional Restrictions:
No restrictions.
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