Compare Freshsurvey vs Zonka Feedback vs Receptive

You May Also Like

Featured products that are similar to the ones you selected below.

SurveyLegend
(630)
Survey & Polling Software
Try for Free
SurveySparrow
(1979)
Feedback Management Software
Visit Website
View Listing View Listing View Listing

Crozscore

90%
what is this?

Crozscore

91%
what is this?
interest falling

Crozscore

88%
what is this?
Freshsurvey screenshot view 3 more Zonka Feedback screenshot view 3 more Receptive screenshot view 4 more

About Freshsurvey

Champion your CX and EX, and achieve your business goals with Freshsurvey. Capture, analyze and act on customer feedback. Create surveys that use conditional logic to ask relevant questions.

With Freshsurvey you can:
* Create NPS, eNPS, CES and CSAT surveys that are on brand
* Collect feedback via a Likert scale, stars, smileys or a yes/no format
* Deliver surveys via multiple channels (Email, Web app embed and email embed)
* Run surveys on an ad-hoc basis or run recurring, transactional or one-time surveys
* Study preferences and patterns to get useful insights.
* Do it all without code.

About Zonka Feedback

Zonka is a Complete Feedback Management & Survey Platform. Capture feedbacks from multiple channels; on premises & offline (Tablets & Smartphones) and on the web (Email, SMS, QR code, in App). Design intuitive surveys and forms from scratch in no time by simple drag and drop or choose from our rich template gallery. Customize surveys, get instant alerts, view real-time drill-down reports & resolve issues.

About Receptive

We have now been acquired by Pendo.

Receptive enables B2B SaaS companies to grow faster with Product Demand Intelligence (PDI).

Your users are able to submit feedback and ideas from inside your application. They can browse other feedback, and they can prioritize the ideas that are most important to them.

At a glance, your Product managers can see what your customers, prospects, or internal teams want the most. they can filter by account value, location, industry and many other metrics that are crucial for B2B companies.

Receptive sends notifications out to the users who are interested whenever an idea changes status, ensuring everyone is automatically kept up to date.

You can build multiple roadmaps using the ideas that have been submitted through Receptive, using our intuitive drag and drop interface.

Receptive is an all-in-one product feedback solution designed exclusively for B2B SaaS companies, helping them make the right product decisions, and ultimately grow and scale.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • The ability to send NPS, eNPS, CES and CSAT surveys

  • The ability to skip certain questions based on the answers shared

  • Rich contact management, including the ability to create lists and segments

  • The ability to deliver the surveys via a native email service embed the survey on a web app, and the ability to embed the survey in a 3rd party marketing or email platform

  • The ability to collect feedback not only via a Likert scale but also via stars, smileys and text

  • A detailed analytics suite, with dashboards for NPS, CES and CSAT, meant to help customers understand their strengths and weaknesses

  • Run automation based on the survey scores received, which paves the way for collaboration with other teams

  • The ability to send ad hoc, one-time, recurring and transactional surveys

Summary

  • Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.

  • Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.

  • Take feedbacks in person or through survey kiosks implemented on the premises

  • Analyze responses with comprehensive reports and drill-down analytics.

  • Receive SMS Alerts & Real-Time Updates on feedbacks.

Summary

  • Receive feedback from customers, prospects, and internal teams.

  • Find out what your users want the most.

  • Filter reports by MRR, location, industry, and other key metrics.

  • Create multiple roadmaps to plan for the future.

  • Automatically keep your users up to date with product developments.

  • Integrate with all your favorite tools such as JIRA, Salesforce, and Zapier.

Pricing

Starter

$33.00
1 user(s) / month
Included in plan:
  • Unlimited Responses
  • 2 Device Licenses
  • 1 Web Users
  • White-Labelled Surveys
  • Kiosk Mode and Works Offline
  • Logic-based Surveys
  • Language Support
  • Export Data

Advanced

$54.00
2 user(s) / month
Included in plan:
  • All features from Starter Plan
  • Unlimited Responses
  • 5 Device Licenses
  • 2 Web Users
  • Date-comparative Reports
  • Location-comparative reports

Professional

$83.00
3 user(s) / month
Included in plan:
  • All features from Advanced Plan
  • Unlimited Responses
  • 9 Device Licenses
  • 3 Web Users
  • Own Domain
  • Multi-Lingual Surveys
  • API Access

Max

$166.00
5 user(s) / month
Included in plan:
  • All features from Professional Plan
  • Unlimited Responses
  • 20 Device Licenses
  • 5 Web Users
  • Choose between Europe, Singapore, Australia and USA Data Centres
  • Personalized Training Sessions
  • Dedicated Account Manager

Pricing

Bronze

$39.00
1 user(s) / month
Included in plan:
  • Manage requests and feedback
  • Communicate updates
  • Publish a release log
  • Powerful reporting
  • In-app widget and customer portal
  • Roadmap publishing
  • Your own branding
  • JIRA, Zapier, Zendesk and Intercom integrations
  • Email from your domain
  • Multi-language
  • Email support

Silver

$59.00
1 user(s) / month
Included in plan:
  • Manage requests and feedback
  • Communicate updates
  • Publish a release log
  • Powerful reporting
  • In-app widget and customer portal
  • Roadmap publishing
  • Your own branding
  • JIRA, Zapier, Zendesk and Intercom integrations
  • Email from your domain
  • Multi-language
  • Custom SSL hostname
  • Single sign-on via SAML
  • Dedicated customer success manager
  • Team permissions
  • Salesforce add-on
  • Phone and email support

Enterprise


1 user(s) / month
Included in plan:
  • Manage requests and feedback
  • Communicate updates
  • Publish a release log
  • Powerful reporting
  • In-app widget and customer portal
  • Roadmap publishing
  • Your own branding
  • JIRA, Zapier, Zendesk and Intercom integrations
  • Email from your domain
  • Multi-language
  • Custom SSL hostname
  • Single sign-on via SAML
  • Dedicated customer success manager
  • Team permissions
  • Salesforce add-on
  • Phone and email support
  • High-touch customer success
  • Pro services options
  • Datacenter choice
  • Contract review option
  • Annual contract and invoicing

FAQs

    What platforms does this service support?
  • Freshsurvey supports devices with desktop-class browsers installed on them. Users can visit the site using their browser, sign-up or login and start using it immediately

  • What platforms does this service support?
  • Freshsurvey supports devices with desktop-class browsers installed on them. Users can visit the site using their browser, sign-up or login and start using it immediately.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, up to 10 uses

  • Does this service offer an API?
  • Freshsurvey offers REST based API

  • Who are the main user groups of this service?
  • Startups, Agencies, Enterprises, SMEs/SMBs

  • Does this service offer an API?
  • Freshsurvey offers REST based API

  • Who are the main user groups of this service?
  • Startups, Agencies, Enterprises, SMEs/SMBs

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, up to 10 users

  • What is this service generally used for?
    • Collect feedback from customers/employees
    • Gain insights from the responses received
    • Act and improve your customer experience further and achieve your business goals
  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs

    Does this service integrate with any other apps?
  • Customizations for customers is possible on request.

  • What platforms does this service support?
    • Google Play
    • App Store
    • Desktop / Web
  • Does this service offer guides, tutorials and or customer support?
  • Yes, Zonka offers tutorials, personalized training sessions, and dedicated customer support.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, multi-user capability and team management is possible wth Zonka.

  • Does this service offer an API?
  • Yes, Zonka does offer API access.

  • What is this service generally used for?
  • Zonka is used to make the feedback management process super smooth and easy. A lot can be done with Zonka such as -

    • Building Feedback and Survey Forms

    Create beautiful customized feedback forms and surveys using Zonka’s Survey Builder.
    Customize literally anything! Starting from fonts, colors to rating scale appearance, emoticons & more.
    Build your form from scratch or choose from our extensive template library.

    • Collecting Surveys & Feedbacks

    Take feedbacks in person or through survey kiosks implemented on the premises.
    Capture customer feedback through various channels like Web, iPads, Android tablets, Smartphones, etc.

    • Taking Actions on Responses

    View all the responses received in the response inbox and take actions on responses.
    Convert feedbacks into tasks and start taking actions with your team

    • Analyzing Results

    Get comprehensive drill down reports to measure performance
    Receive SMS Alerts & Real-Time Updates on feedbacks and also get feedback summary /digest emails delivered in your inbox.

  • Who are the main user groups of this service?
  • The main user groups of Zonka are as follows:

    • Restaurants
    • Airports
    • Hotels & Resorts
    • Banks & Financial Sector
    • Hospitals & Healthcare
    • Automobile Sector
    • Retail & Shopping
    • Events & Promotions
    • Education & Academics
    • Spa & Salons

    Zonka Feedback is suited for any service-based industry, SME, startup or any enterprise that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
18.5k

Vendor Information

Founded:
-
Based in:
New Delhi
Employees:
11-50
Likes:
Followers:
1.35k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
759

Other

Who uses Freshsurvey
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
Freshsurvey data is located solely in the US

Other

Who uses Zonka Feedback
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Arabic, Danish, German, Finnish, French, Hindi, Italian, Japanese, Korean, Norwegian, Portuguese, Romanian, Spanish, Russian, Swedish, Indonesian
Regional Restrictions:
No restrictions.

Other

Who uses Receptive
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
Back to top