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About Freshsurvey

Champion your CX and EX, and achieve your business goals with Freshsurvey. Capture, analyze and act on customer feedback. Create surveys that use conditional logic to ask relevant questions.

With Freshsurvey you can:
* Create NPS, eNPS, CES and CSAT surveys that are on brand
* Collect feedback via a Likert scale, stars, smileys or a yes/no format
* Deliver surveys via multiple channels (Email, Web app embed and email embed)
* Run surveys on an ad-hoc basis or run recurring, transactional or one-time surveys
* Study preferences and patterns to get useful insights.
* Do it all without code.

About Nicereply

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service.

  • Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide
  • Increase your survey response rates by 200%
  • See your data in CRM software and set triggers based on it
  • Get 3x more feedback without sending more emails
  • Customize both the look and content of your surveys
  • Set goals, track KPIs, generate reports and more...

CUSTOMER SATISFACTION (CSAT)
For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied.

CUSTOMER EFFORT SCORE (CES)
96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences.

NET PROMOTER SCORE (NPS)
Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base.

ALL-IN-ONE DASHBOARD
Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts.

REAL-TIME FEEDBACK
Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed.

SEE WHO IS THE BEST
Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.

About SurveySparrow

SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer an engaging experience.

SurveySparrow Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse.

With easy sharing options, SurveySparrow allows you to share your surveys across Web, Mobile, Social, and E-mail to easily collect feedback from your targeted audience.

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Features

  • Analytics
  • API
  • Calendar Management
  • Contact Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Softphone
  • Review Monitoring
  • Net Promoter Score

Summary

  • The ability to send NPS, eNPS, CES and CSAT surveys

  • The ability to skip certain questions based on the answers shared

  • Rich contact management, including the ability to create lists and segments

  • The ability to deliver the surveys via a native email service embed the survey on a web app, and the ability to embed the survey in a 3rd party marketing or email platform

  • The ability to collect feedback not only via a Likert scale but also via stars, smileys and text

  • A detailed analytics suite, with dashboards for NPS, CES and CSAT, meant to help customers understand their strengths and weaknesses

  • Run automation based on the survey scores received, which paves the way for collaboration with other teams

  • The ability to send ad hoc, one-time, recurring and transactional surveys

Summary

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Summary

  • Mobile-first surveys

  • Rich analytics

  • Recurring Surveys

  • Audience Management

  • Embedded Surveys

  • Conversational Form

  • Templates by Experts

  • Net Promoter Score

Pricing

  • Starting from: $59.00/month
  • Credit card required: No
  • Starter: $59/month for 100 received ratings a month.
    Essential: $119/month for 250 received ratings a month.
    Growth: $239/month for 1000 received ratings a month.
    Business: $359/month for 2500 received ratings a month.
    Need more
    than 2,500 responses, an enterprise solution or a special pricing? Contact us!

    14-day trial period for any pricing plan.

Pricing

Free

Free
Included in plan:
  • 50 responses
  • 3 Active Surveys
  • Upto 10 Questions
  • Classic & Chat Surveys
  • Self Notifications
  • Custom Report Builder
  • Share Via Link, Embed, QR Code, Email
  • Response Notifications
  • Embedded Survey

Basic

$19.00
Per Month Billed Yearly
Included in plan:
  • 5,000 Responses
  • 1 Admin User
  • 10,000 Contacts
  • 500 API calls per day
  • Accept payments
  • Survey Catalog
  • Receive file uploads (1 GB Storage)
  • Phone Number Validation
  • Social Meta Info
  • Self Notifications
  • Display Logic & Skip Logic
  • Respondent email notifications
  • Survey Scheduling
  • Share Via Link, Embed & QR Code
  • Personalize with Hidden variables
  • Schedule Close Date
  • Advanced embed options
  • Custom Reports Filter
  • Responses Overview
  • Download Responses as .CSV & .XLSX
  • Data Exports (CSV, PDF, XLS)
  • Classic & Chat Surveys
  • 5000+ Zapier Integrations
  • Google Sheets Integration
  • Facebook Pixel Integration
  • Google Tag Manager Integration
  • Rybbon Integration

Essentials

$49.00
Per Month Billed Yearly
Included in plan:
  • 15,000 Responses
  • 3 Admin Users
  • 20,000 Contatcs
  • 1,000 API Calls Per Day
  • Accept payments
  • Survey Catalog
  • Receive file uploads (1 GB Storage)
  • Phone Number Validation
  • Social Meta Info
  • Self Notifications
  • Survey Scheduling
  • Display Logic & Skip Logic
  • Respondent email notifications
  • Share Via Link, Embed & QR Code
  • Personalize with Hidden variables
  • Schedule Close Date
  • Advanced embed options
  • Custom Reports Filter
  • Responses Overview
  • Download Responses as .CSV & .XLSX
  • Data Exports (CSV, PDF, XLS)
  • Classic & Chat Surveys
  • 5000+ Zapier Integrations
  • Google Sheets Integration
  • Facebook Pixel Integration
  • Google Tag Manager Integration
  • Google Analytics Integration
  • Rybbon Integration

FAQs

    What platforms does this service support?
  • Freshsurvey supports devices with desktop-class browsers installed on them. Users can visit the site using their browser, sign-up or login and start using it immediately

  • What platforms does this service support?
  • Freshsurvey supports devices with desktop-class browsers installed on them. Users can visit the site using their browser, sign-up or login and start using it immediately.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, up to 10 uses

  • Does this service offer an API?
  • Freshsurvey offers REST based API

  • Who are the main user groups of this service?
  • Startups, Agencies, Enterprises, SMEs/SMBs

  • Does this service offer an API?
  • Freshsurvey offers REST based API

  • Who are the main user groups of this service?
  • Startups, Agencies, Enterprises, SMEs/SMBs

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, up to 10 users

  • What is this service generally used for?
    • Collect feedback from customers/employees
    • Gain insights from the responses received
    • Act and improve your customer experience further and achieve your business goals
  • Does this service offer guides, tutorials and or customer support?
  • Yes

FAQs

    Who are the main user groups of this service?
  • Users of this service are businesses of all sizes.

  • What is this service generally used for?
  • It is used as a customer satisfaction survey software.

  • What platforms does this service support?
  • Platfoms supported: Windows; Mac; Android; iPhone/iPad.

  • What are some applications this service is commonly used in tandem with?
  • It is used together with various virtual ticketing and help desk systems.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

  • Does this service offer an API?
  • It offers detailed API.

  • Does this service offer guides, tutorials and or customer support?
  • They offer online support and FAQ section.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
18.5k

Vendor Information

Founded:
2010
Based in:
Bratislava
Employees:
2-10
Likes:
Followers:
1.61k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
832

Other

Who uses Freshsurvey
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
Freshsurvey data is located solely in the US

Other

Who uses Nicereply
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses SurveySparrow
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Arabic, Bengali, Catalan, Bulgarian, Czech, French, Hindi, Hungarian, Armenian, Malayalam, Dutch
Regional Restrictions:
No restrictions.
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