Compare Freshservice vs Stackmasters vs inDefend

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Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Software Description:

The company provides support for all major public cloud providers including AWS, Azure and GCP; as well as consulting, professional services and training on OpenStack powered clouds. IT departments and software development teams can focus on their customers and run their workloads on infrastructure delivered as a managed service. Stackmasters delivers vendor-agnostic cloud management with applied DevOps practices, open source tools and support for a wide variety of use cases including SaaS providers, mobile apps vendors and enterprise workloads with reliable operations at the core.

The managed services model amplifies the long technical expertise of the team with a collective pool of environments across industries, which is returned to the customers. Collaboration between the team and customers is a key enabler to help their business scale as the cloud does.

Software Description:

Our flagship solution, inDefend is a complete insider threat management suite capable of providing a real-time feed of the data that’s been sent out on a daily basis. It provides a controlled environment for information outflow on various channels and portable devices. inDefend’s Cyber Intelligence reports bestow proactive warnings about probable data loss through notifications, alerts, SMS, and emails to identify and block sensitive data from leakage.

inDefend is built to achieve full transparency over all the computers of the organization by maintaining relevant data and network control. The application is designed to prevent access to unauthorized removable media devices, websites and applications.

Mobile access to vital resources is required to make Enterprise mobility work and leverage business opportunities. Mobile Workforce Management (MWM) is required to protect the corporate assets used on these mobile devices. The devices required to manage may be out of physical reach, but they don’t have to be out of touch. With MWM, it is possible to manage everything users need to be productive and gain secure access through mobile devices. MWM can control the insider data leakage scenarios and log such events on the basis of company-specific policies.

Features:

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Features:

Features:

  • Organization Management
  • Malware Protection
  • Bug Tracking
  • Google Apps Integration
  • 2-Factor Authentication
  • Email Integration
  • Multi-User
  • Data Export
  • Dashboard
  • Notifications
  • Password & Access Management
  • Anti-Virus
  • External Integrations
  • Firewall
  • API
  • Batch Permissions & Access
  • Data Import
  • File Transfer
  • File Sharing

Summary:

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Summary:

    No key features associated with this application.

Summary:

  • Prevent access to unauthorized removable media devices, websites and applications.

  • Achieve full transparency over all the organization computers.

  • Be secured against insider threats and cybersecurity risks.

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

FAQs:

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    No FAQs associated with this application.

FAQs:

    What is this service generally used for?
  • For proactively tackling insider threats, monitoring employees digital activities like
    browsing (search engine, application usage, email activities) and device activities can
    provide insights about intention

Publisher:

Founded:
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Employees:
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Likes:
10.1k
Followers:
1.63k

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Other:

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.

Other:

Who uses Stackmasters
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Languages:
English
Regional Restrictions:
Europe & East Mediterranean Area

Other:

Who uses inDefend
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
Languages:
English
Regional Restrictions:
No restrictions.
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