Compare Freshservice vs Userlane vs REVE Chat

Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Software Description:

Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.

Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.

These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.

Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.

Companies can reduce training costs and implement new software more rapidly and without any resilience to change.

Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.

Software Description:

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.

Features:

• API
• Gamification
• Inventory Tracking
• Dashboard
• Notifications
• Scheduling
• Task Scheduling/Tracking

Features:

• Employee Training
• Onboarding
• Employee Onboarding
• Data Visualization
• Dashboard
• Customer Management
• Multi-User
• Third-Party Plugins/Add-Ons
• External Integrations
• API
• A/B Testing

Features:

• Click-to-Dial
• Email Integration
• Third-Party Plugins/Add-Ons
• Marketing Automation
• Notifications
• External Integrations
• Chat
• API
• Multi-User
• Dashboard
• Scheduling

Summary:

• Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

• Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

• Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

• Knowledge Base: Quick answers to all frequent queries.

• Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

• Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

• Contract Management: Easy to manage IT contracts with Freshservice.

Summary:

• No coding required

• Multi-language support

• User Onboarding

• Employee Training

• Userlane Assistant

• In-depth analytics

• User segmentation

• Responsive design

• Privacy Made in Germany

• Editor mode

Summary:

• Facebook Chat Integration

• Voice Call

• Video Chat

• Viber Messaging

• Screen Sharing

• Visitor/IP Banning

• Email Forwarding

• ProActive Chat

• Chat Monitoring

• Visitor Analytics

Pricing:

• Starting from: $19.00/month
• Credit card required: N/A

• Blossom: $19/agent/month, billed annually.
  Garden: $49/agent/month, billed annually.
  Estate: $79/agent/month, billed annually.
  Forest: $99/agent, billed annually.

Pricing:

• Starting from: $12.00/month
• Credit card required: N/A

• Discounts available for 1 and 2 year subscriptions

FAQs:

Who are the main user groups of this service?

• The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

What is this service generally used for?

• Freshservice is used as a cloud-based ITIL service desk solution.

What platforms does this service support?

• Online & native mobile apps.

Does this service integrate with any other apps?

• Freshservice ServiceDesk integrates with the following applications:
  LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

Does this service offer an API?

• Freshservice ServiceDesk has an API available for use.

What are some applications this service is commonly used in tandem with?

• It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

Does this service offer guides, tutorials and or customer support?

• It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

Who are the main user groups of this service?

• The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.

Does this service offer multi-user capability (e.g. teams)?

• Yes, multiple user can create Userlanes.

Does this service offer guides, tutorials and or customer support?

• Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.

What is this service generally used for?

• Userlanes can generally be applied to two use cases:
  User Onboarding & Employee Training

Does this service integrate with any other apps?

• As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.

What platforms does this service support?

• Userlane can be implemented on top of every existing web-based software or e-commerce website.

What are some applications this service is commonly used in tandem with?

• Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.

Does this service offer an API?

• Yes.

FAQs:

Does this service offer guides, tutorials and or customer support?

• Yes

Does this service offer multi-user capability (e.g. teams)?

• Yes

Does this service offer an API?

• Yes

Does this service integrate with any other apps?

• Yes

Publisher:

Publisher:

Publisher:

Other:

• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android

Other:

• Startups
• SMEs
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry

Other:

• Freelance
• Startups
• SMEs
• Enterprises

• Web App
• Windows

• Android