Freshservice
769 ratings
IT Service Management (ITSM)
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REVE Chat
26 ratings
Support & Helpdesk
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Userlane
14 ratings
Training and Onboarding
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About FreshserviceFreshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability. Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp. |
About REVE ChatREVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels. |
About UserlaneUserlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications. Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website. These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete. Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way. Companies can reduce training costs and implement new software more rapidly and without any resilience to change. Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort. |
Features
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Features
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Features
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Summary
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Summary
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Summary
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Pricing
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Pricing
Standard
$15.00
1 user(s) / month Included in plan:
Advanced
$25.00
1 user(s) / month Included in plan:
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FAQs
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FAQs
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FAQs
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Vendor InformationFounded:
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Based in:
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Employees:
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Likes:
Followers:
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Vendor InformationFounded:
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Based in:
Singapore
Employees:
11-50
Likes:
Followers:
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Vendor InformationFounded:
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Based in:
München
Employees:
51-200
Likes:
Followers:
8.97k
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OtherWho uses Freshservice
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.
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OtherWho uses REVE Chat
English, Arabic, Chinese, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish
Regional Restrictions:
No restrictions.
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OtherWho uses Userlane
English, German, Spanish, Italian, French, Chinese
Regional Restrictions:
No restrictions.
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