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Freshservice screenshot view 5 more Integrify screenshot view 3 more ITmanager screenshot view 2 more

Software Description:

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.

Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

Software Description:

Integrify's workflow management solution focuses on ease of use, rapid deployment, and powerful features. Integrify is the choice for organizations or departments looking to automate their daily workflow processes and ensure consistent standards are followed. Our customers have automated a wide variety of workflows with Integrify from HR to Marketing to Finance and more. Integrify can help organizations with:

  • Efficiency
  • Productivity
  • Accuracy
  • Compliance
  • Visibility

Software Description:

Remotely monitor and manage servers from any mobile or desktop device with ITmanager.

This service allows IT managers to do their job more efficiently by securely managing a number of different servers, including Windows, Active Directory, Microsoft Exchange, VMware vSphere ESXi or vSphere vCenter, Hyper-V, XenServer, XenApp, SSH (Secure shell), Telnet, Amazon Web Services (AWS), RDP, VNC, Apple Remote Desktop (ARD) and more, anywhere, at anytime! A FREE 7 day subscription to the ITmanager.net service is included. The monthly subscription fee is only $25 USD per month per Network Administrator.

PLEASE NOTE
The ITmanager service includes an optional enterprise server which is installed on a Windows server behind your firewall. The enterprise server can be downloaded on our website. The enterprise server enables monitoring and management of servers behind firewalls without opening any ports in the firewall. Connections to the enterprise server are encrypted for security. The enterprise server supports multiple users.

Monitor:

  • Monitor servers with Ping, HTTP, TCP Ports, Windows CPU, Disk space, Memory, Service and SNMP Network usage
  • View graphs and charts of response times
  • Configure thresholds when servers are down, slow or returning error codes
  • Notifications sent to Email, SMS, iOS or Android Push.
  • Notify multiple users based on different start time and repeating criteria
  • Monitor servers on the Internet as well as servers behind the firewall
  • Integrates with PagerDuty

Windows Management includes:

  • System Information
  • Services
  • RDP
  • Shutdown & Reboot
  • Event Viewer
  • File Explorer
  • Powershell
  • Task Manager
  • DHCP Manager
  • DNS Manager
  • Shares
  • Task Scheduler
  • Printers
  • VNC

Active Directory Management Includes:

  • Managing users
  • Managing groups
  • Browsing or searching the Active Directory Tree

Microsoft Exchange Management Includes:

  • Create, edit and delete mailboxes and groups

VMware vSphere vCenter and ESXi Management Includes:

  • Start or stop vSphere vCenter servers or ESXi hypervisors
  • Reset vSphere vCenter servers or ESXi hypervisors
  • View vSphere vCenter or vSphere ESXi statuses and see screenshots
  • Connect to the console using SSH and VNC

Hyper-V and XenServer:

  • Start, stop and reset virtual machines
  • View virtual machine statuses and see screenshots
  • Connect to the console

XenApp:

  • Disconnect, logout and send messages to sessions
  • Manage applications, machines and delivery groups

Telnet and SSH (Secure Shell):

  • Telnet client for connecting to remote devices which are running a telnet server
  • SSH (secure shell) client connects to devices running SSH servers
  • SSH (secure shell) is very similar to telnet but is encrypted, hence the name secure shell

VNC and RDP:

  • RDP (Remote Desktop Protocol) client for connecting to Windows servers running RDP server
  • VNC client connects to any computer running a VNC server
  • View the screen with VNC and RDP and control the mouse and keyboard

Apple Remote Desktop (ARD):

  • Apple Remote Desktop (ARD) for managing Mac computers
  • View the screen via Apple Remote Desktop (ARD)
  • Control the mouse and keyboard via Apple Remote Desktop (ARD)

Other Features Include:

  • Amazon Web Services (AWS)
  • BlackBerry Enterprise Server

Network Tools:
Ping, Traceroute, Whois, Subnet Calculator, DNS Lookup, Scan network to discover servers automatically

A FREE 7-day subscription is provided to all new ITmanager users. Purchasing a subscription will allow you to use the application on all of your Android, iOS and BlackBerry devices as well as through any web browser with our web app.

Your opinion is important to us; help us improve your experience with ITmanager by rating our app.

Features:

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Features:

  • Password & Access Management
  • External Integrations
  • Supplier Management
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Data Import
  • Data Export
  • API
  • Email Integration
  • 2-Factor Authentication
  • File Sharing
  • File Transfer
  • Chat
  • History/Version Control

Features:

  • Dashboard
  • Multi-User
  • Google Apps Integration
  • Notifications
  • 2-Factor Authentication

Summary:

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Knowledge Base: Quick answers to all frequent queries.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Contract Management: Easy to manage IT contracts with Freshservice.

Summary:

    No key features associated with this application.

Summary:

  • Remote management and monitoring of servers

  • Remote management and monitoring of networks

Pricing:

  • Starting from: $19.00/month
  • Credit card required: N/A
  • Blossom: $19/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.
    Forest: $99/agent, billed annually.

Concurrent Users

$118.00
1 user(s) / month

Named Users

$38.00
1 user(s) / month
Included in plan:
  • Unlimited processes
  • Cloud, Private Cloud, On-Premise
  • Form Builder, Process Designer, Request Portal, Reporting

Pricing:

  • Starting from: $25.00/month
  • Credit card required: No
  • 7-day free Trial available

Monthly Subscription

$25.00
1 user(s) / month
Included in plan:
  • Network Tools
  • BlackBerry Enterprise Server
  • Amazon Web Services
  • Google Apps
  • VNC/RDP/ARD
  • SSH/Telnet
  • XenApp
  • XenServer
  • Hyper-V
  • VMware
  • Web Interfaces
  • Exchange
  • Active Directory
  • Windows
  • Audit Logging
  • Keychain
  • Server Monitoring

FAQs:

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support?
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Knowledge Base, Guides, Tutorials, Support, Coaching, Services

  • Who are the main user groups of this service?
  • Integrify can be used to create automated workflows by developers and business users alike across IT, Finance, HR, Marketing, Compliance and Operations.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, We offer both named and concurrent user options.

  • Does this service integrate with any other apps?
  • Omega,
    Sage,
    PowerPlan,
    GovWin,
    CostPoint,
    PeopleSoft,
    SAP,
    Saviom,
    Ping Identity,
    Remedy,
    PlanView,
    Cognos,
    Crystal Reports,
    Tableau,
    Microsoft ADFS

  • Does this service offer an API?
  • Yes. Open REST-based API.

  • What is this service generally used for?
  • Integrify is used to automate workflows and processes to replace manual methods of managing critical bsuiness tasks like email and spreadsheets.

  • What are some applications this service is commonly used in tandem with?
  • Accounting, Asset Management, Contract Management, ERP, CRM, Enterprise Reporting

  • What platforms does this service support?
  • Integrify is Web-based and works in any Web browser whether desktop or mobile device.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • email support, phone support, online chat support.

  • Does this service offer an API?
  • No

  • What are some applications this service is commonly used in tandem with?
  • PagerDuty integration.

  • Does this service offer multi-user capability (e.g. teams)?
  • Multiple IT Admins from the same company can use ITmaanger.net

  • Does this service integrate with any other apps?
  • PagerDuty

  • What platforms does this service support?
  • We support IOS, Android, BlackBerry and we also have a web client.

  • What is this service generally used for?
  • ITmanager.net is used by IT support people to monitor and manage networks and servers from their smartphone or tablet.

  • Who are the main user groups of this service?
  • Most ITmanager.net customers are either MSPs or corporate IT departments.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
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Based in:
Ottawa
Employees:
11-50
Likes:
Followers:

Other:

Who uses Freshservice
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Czech, French, Italian, Finnish, Dutch, Danish, Swedish, Indonesian, Turkish, Vietnamese, Russian, Polish, Norwegian, Slovenian, Slovak, Korean, Hungarian, Estonian, Japanese
Regional Restrictions:
No restrictions.

Other:

Who uses Integrify
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses ITmanager
  • Freelance
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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