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Software Description:
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics.
Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to.
Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers.
In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups.
The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow.
Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times.
Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000+ customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
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Software Description:
Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.
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Software Description:
Salesbox, the #1 predictive CRM for mobile & successful teams. Salesbox makes it easy to collaborate with colleagues and provides a unique way of applying agile sales processes that gives accurate forecasts.
Salesbox has won awards for being the most innovative and best Sales CRM 2016 internationally. Salesbox has also won awards for Great user experience.
Salesbox makes sure you focus on the right activities, guides you to your sales target and gives you more accurate sales forecasts than any other CRM.
WHAT MAKES US DIFFERENT
We believe that sales is all about people, numbers and focus.
Salesbox provide the world with solutions that makes people successful in sales by encouraging to go beyond the expected boundaries.
PIPELINE VIEW: With Salesbox pipeline view you quickly get a clear overview of your pipeline and can move forward.
SMART GUIDANCE: Based on your behaviour and performance Salesbox predict what it takes to reach your sales target.
MOBILE FIRST: Manage everything regarding your customers and deals from anywhere.
ACCURATE FORECASTS: Collaborate in realtime, work in multiple and dynamic sales processes to get accurate forecasts.
ADD-ONS & INTEGRATIONS: Salesbox is seamlessly integrated with a large number of business platforms like Google and Microsoft to make your day easier. Get your information automatically updated between Salesbox and other systems to manage Contacts, Calendars, Emails, Documents, Tasks, Leads, Invoices, Deals, Forecast data etc. All available on both mobile devices and web.
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Features:
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Google Apps Integration
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Third-Party Plugins/Add-Ons
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Multi-User
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Calendar Management
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Forecasting
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Data Import
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File Transfer
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Data Export
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Email Integration
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Lead Scoring
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Task Scheduling/Tracking
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Lead Management
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Customer Management
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Scheduling
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Dashboard
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Contact Management
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Features:
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Chat
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Customer Management
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Email Integration
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Social-Media Integration
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Notifications
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Dashboard
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Task Scheduling/Tracking
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Billing/Invoicing
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Analytics
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Contact Management
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Contact Sharing
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External Integrations
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Data Export
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Third-Party Plugins/Add-Ons
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Google Apps Integration
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Multi-User
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Data Import
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Data Visualization
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Scheduling
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Features:
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File Sharing
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Batch Permissions & Access
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External Integrations
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Contact Management
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Contact Sharing
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Data Visualization
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Forecasting
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Data Import
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File Transfer
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Data Export
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Email Integration
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API
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Notifications
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Marketing Automation
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Google Apps Integration
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Third-Party Plugins/Add-Ons
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Supplier Management
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Multi-User
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Lead Scoring
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Task Scheduling/Tracking
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Lead Management
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Customer Management
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Calendar Management
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Scheduling
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Dashboard
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Budgeting
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Referral Tracking
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History/Version Control
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Chat
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Conversion Tracking
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Analytics
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Audience Targeting
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Social-Media Integration
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Summary:
Built-in phone and email features enable users to make calls, send targeted emails, and keep in touch with prospects with a single click
The 'email-to-lead' feature automatically links emails to the appropriate lead or contact’s record.
Users can auto-capture leads directly into Freshsales whenever a visitor completes a webform
Freshsales' 'enrichment' feature automatically adds social information and photos to profiles
The pipeline dashboard informs users on what needs to be done to move deals forward, identifies bottlenecks, and helps analyse lost deals
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Summary:
Multi Channel: Manages all support conversations in one place.
Productivity: Increase team’s engagement and productivity.
Self-Service: It is possible to create a self-service experience that supports user's brand.
Reporting: Measures and tracks performance using reports.
Integration: Extends user's support capabilities with integrations.
Ticketing: Everything you need to start supporting customers.
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Summary:
No key features associated with this application.
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BLOSSOM
$12.00
1 user(s) / month
Included in plan:
- Everything in Sprout and...
- Deal Funnel View
- Real-time Email Tracking
- Templates & Notifications
- Google Calendar Integration
Included in plan:
- Leads, Contacts, Accounts & Deals
- Customisable Sales Process
- Phone & Email
- Basic Lead Scoring
- Freshdesk & Freshchat Integration
GARDEN
$25.00
1 user(s) / month
Included in plan:
- Everything in Blossom and...
- Custom Reports
- Auto Profile Enrichment
- Lead Assignment Rules
- Territories
ESTATE
$49.00
1 user(s) / month
Included in plan:
- Everything in Garden and...
- In-App Event Tracking
- Website Events Tracking
- Segment Integration
- Advanced Lead Scoring
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Pricing:
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Pricing:
- Starting from: $30.00/month
- Credit card required: No
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From 30$ per user and month with no fixation
- Get 15% discount by paying yearly
- Free training, Free support & Free assistance during the initial data import are included in the monthly fee.
SUPER
$35.00
1 user(s) / month
Included in plan:
- CONTACTS/CALENDARS/TASKS SYNC: 2-way sync of Contacts, calendar and Tasks in Office365/Google
- DOCUMENT MANAGEMENT: Integrated with Office365/OneDrive for Business/Googe Docs/Google Drive/Dropbox for Document management
- SMART GUIDANCE: Salesbox predicts what is required by you to reach your sales target and also gives automatic tasks when you fall behind.
- MOBILE FIRST - Salesbox is the only CRM provider to give you the entire package on all mobile devices. Use on any iOS or Android unit. 100% native technology. Also available for computers/laptops.
- COMMUNICATION TRACKING - Track all communication: dials, calls, emails and get complete communication logs on all contacts and accounts.
- PIPELINE - Multi sales process and pipeline support. Work like it suits your customer and also get automatic progress.
- COLLABORATION - Share tasks, leads or ask for help. Get notified on any relevant changes on your accounts, contacts or opportunities.
- LEADS - Add leads from LinkedIn, emails, phones or any website.
- GAMIFICATION - Compete against yourself or your colleagues.
- $30 per user - billed annually
ULTRA
$70.00
1 user(s) / month
Included in plan:
- All features in SUPER package
- CUSTOM FIELDS - Add new fields (Drop downs, check boxes, text fields, text areas, numbers, dates, links) on Tasks, Leads, Opportunities, Accounts, Contacts or Appointments. Create dependencies between different fields.
- MULTI RELATIONS - Set different one-to-many relations between Account - Account, Contact - Account & Contact - Contact.
- ADVANCED SEARCH - Search with AND/OR, save or share searches
- PERSONAL DASHBOARDS - Add your own diagrams, piecharts or favorite lists
- EMAIL CLIENTS- Integrated with emails clients for Outlook desktop, Outlook365, Google mail and iMail for Mac
- API ACCESS - If you don't find your preferred integration in our list. You can always integrate via our APIs.
- $60 per user - billed annually
ULTIMATE
$100.00
1 user(s) / month
Included in plan:
- All features in ULTRA package
- Account & Contact call lists
- Marketing automation to get automatic leads
- Leadboxer integration - get leads from your website
- Mailchimp integration - get leads from your email campaigns
- LinkedIn integration - get leads from company posts on LinkedIn
- Facebook integration - get leads from company posts on Facebook
- $90 per user - billed annually
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FAQs:
What is this service generally used for?
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CRM
Customer Relationship Management
Contact Management
Pipeline Management
Sales Enablement
Lead Management
Contact Management
Deal Management
Email Management & Tracking
Territory Management
User Behaviour Tracking
Does this service integrate with any other apps?
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Yes
What platforms does this service support?
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Android
iPhone-iPad
Mac
Windows
Web-based
Mobile Web App
Who are the main user groups of this service?
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SMEs
Mid Market
Enterprise
What are some applications this service is commonly used in tandem with?
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Freshdesk
Does this service offer guides, tutorials and or customer support?
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Yes
Does this service offer an API?
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Yes
Does this service offer multi-user capability (e.g. teams)?
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Yes
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FAQs:
Who are the main user groups of this service?
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This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.
What is this service generally used for?
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It is used to help companies handle their customers’ problems across various channels.
What platforms does this service support?
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It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.
Does this service offer an API?
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It offers RESTful API.
Does this service offer multi-user capability (e.g. teams)?
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Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company
Does this service integrate with any other apps?
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Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment
Does this service offer guides, tutorials and or customer support?
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Yes. This service offers guides, tutorials and customer support across all levels.
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FAQs:
What platforms does this service support?
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- Salesbox works on PCs, Macs (Stationary and Laptops) through the web browser.
- Salesbox supports Apple mobile devices with special native versions for iPhone, iPad, iPad Mini, iPad Pro and iPod touch.
- Salesbox support Android mobile devices with special native versions for Android smartphones and Android tablets.
- Salesbox supports plugins for Google Chrome, Gmail, Outlook Desktop, Office 365 mail and Mac mail
Does this service integrate with any other apps?
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- Google (Gmail, Google Docs, Google contacts and Google Drive)
- Outlook Contacts, Office 365, Outlook desktop email client, Office 365 mail, OneDrive and OneDrive for Business.
- Mailchimp, LinkedIn and Facebook for Marketing campaigns and Lead generation.
- Plus, ERP, HR, Support systems, Event management, Project management, Time reporting through third party integrators.
Does this service offer an API?
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Salesbox offer REST APIs for all objects in the software.
Does this service offer multi-user capability (e.g. teams)?
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Salesbox is designed and built for collaboration between many users. Collaborate and work as a team on Accounts, Contacts, Opportunities, Tasks, Leads and Appointments. Salesbox keeps you and your colleagues notified on any relevant changes in real-time. Delegate Tasks and Leads, pick up Tasks and Leads form the open ticket list, Ask a colleague for help. With Salesbox you get traction on all customer communication and can easily see when and who did the last interaction with your customer. Salesbox keeps track of all dials, calls, emails and messages for you.
What are some applications this service is commonly used in tandem with?
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- Many Salesbox users use Salesbox together with Google Apps and Office 365 portfolio to get a more seamless work flows when doing sales or customer related work.
- Many people also use Salesbox together with MailChimp, LinkedIn and Facebook to automize the lead generation.
- Some companies also use Salesbox together with ERPs to get customer information synced and automatic invoices generated.
Who are the main user groups of this service?
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Salesbox is designed for people who work with sales and customers. It is designed according to behavioural models in order to cater the needs of the business/sales people. Salesbox is the number one tool choice for all sales people who want to become successful in meeting their sales targets.
What is this service generally used for?
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Salesbox is the World’s #1 predictive and mobile customer relationship management software for those who want to be successful in sales. It is used for tracking and improving sales and customer relations.
Does this service offer guides, tutorials and or customer support?
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- Salesbox comes with built in guidance and help. Salesbox provides an easy to follow get going guide.
- Salesbox offers both email and phone support. Salesbox provides free training. Salesbox provides instruction videos.
- Salesbox provides free assistance to import the first data from your previous data source
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Publisher:
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Publisher:
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Publisher:
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Other:
Who uses Freshsales
- Startups
- SMEs
- Enterprises
Desktop Platforms:
Mobile Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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Other:
Who uses Freshdesk
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Mobile Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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Other:
Who uses Salesbox
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
- Web App
- Windows
- Macintosh
Mobile Platforms:
Languages:
English, Swedish, Norwegian, Finnish, German, Dutch, French, Spanish, Portuguese, Italian, Hungarian, Romanian, Turkish, Russian, Japanese, Vietnamese, Chinese, Korean
Regional Restrictions:
There are no regional restrictions
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