Compare Freshchat vs Circuit vs Wrike

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Crozscore:

88%
what is this?
97%
24%
interest falling

Crozscore:

75%
what is this?
33%
interest falling

Crozscore:

87%
what is this?
84%
52%
no significant changes
Freshchat screenshot view 5 more Circuit screenshot view 1 more Wrike screenshot view 5 more

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

Why business collaboration is better with Circuit:

One tool with one view:

  • Circuit is one app. One virtual meeting space with all the capabilities you need to communicate with your teams.

Social collaboration:

  • Create online communities and promote cooperation, interaction, opinion, and idea sharing.

Natural user experience:

  • Use voice, video, or chat. Circuit’s simplicity lets you collaborate as naturally when you’re apart as when you’re together.

Powerful and contextual search:

  • With Circuit, all content is easy to find. Search and filter by search terms and people and find what you need within seconds.

Content storage and history:

  • Stay organized with instantaneous access to files and information shared over time. Everything stays within its context. Keep all your relevant content together.

Use any device:

  • Enjoy the same experience from any device. Access your conversations, communities, and documents —from Chrome, Firefox, Internet Explorer, iPhone, iPad or Android.

Software Description:

Wrike makes managing multiple projects and cross-functional, distributed, or growing teams easier. Our end-to-end solution takes your projects from the initial request stage all the way to tracking work progress and reporting results. Manage Enterprise projects from creating and delegating tasks, to visualizing plans and organize workflows, and more. Perfect for Marketing, Creative, Operations, IT, Project, and Product teams of 20+ people.

Challenges Wrike helps solve:

  1. Data silos: Tasks, discussions, and documents scattered across email, Skype, personal computers, and spreadsheets
  2. Poor visibility into work status
  3. Missed deadlines and project failures

Main benefits:

  • Accelerating project delivery by using a platform your team will actually use and love
  • Keeping all team members on the same page even across borders without lengthy status meetings, long email threads and spreadsheet updates
  • Big picture of project progress with real-time updates and cross-project reports and newsfeed
  • Real-time team collaboration with discussions, files attached to tasks, and a built-in document editor

Features:

  • Chat
  • Marketing Automation
  • History/Version Control
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • Lead Management
  • Customer Management
  • Dashboard
  • Lead Scoring
  • Batch Permissions & Access
  • Audience Targeting
  • Contact Management
  • Referral Tracking
  • Third-Party Plugins/Add-Ons

Features:

  • External Integrations
  • Google Apps Integration
  • Multi-User

Features:

  • Resource Management
  • Prioritization
  • Batch Permissions & Access
  • Google Apps Integration
  • 2-Factor Authentication
  • Data Export
  • Data Import
  • Multi-User
  • Third-Party Plugins/Add-Ons
  • External Integrations
  • Budgeting
  • Dashboard
  • Email Integration
  • Expense Tracking
  • File Sharing
  • Gantt Charts
  • Notifications
  • Project Management
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Calendar Management
  • Chat
  • History/Version Control
  • API

Summary:

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary:

  • Circuit brings everything you need to collaborate efficiently into one app

  • Circuit provides enterprise-grade scalability and security

  • Circuit‘s user interface is highly intuitive and consistent across platforms

  • Circuit is designed as a collaboration platform and a Service (CPaaS) with a range of open APIs

  • Circuit provides integration options with on-premise or cloud-based telephone systems

  • Circuit is available for iOS, Android, Chrome, Firefox, IE, and as a desktop app for Mac and Windows

Summary:

  • Streamline internal and external requests with built-in forms.

  • Reduce the volume of repetitive planning work with project templates.

  • Switch to the Timeline view during meetings to visualize progress, review estimates, and spot bottlenecks.

  • Create your own Custom Workflows to save time spent on hand-offs and bring clarity into processes across cross the teams.

  • Simplify feedback and approval cycles with full context. Share, edit, review, and approve your files right in Wrike.

  • Keep track of how time is being spent by project or by team member for accurate planning and budget management.

  • Create customizable dashboards of the most important projects that include graphs, task statuses, and real-time updates.

  • Share real-time, interactive reports, and schedule notifications for report updates or reviews on a regular basis.

  • Balance resources and track performance via a workload view

  • Manage your projects on the go with Wrike's native mobile apps for iPhone and Android

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

Freemium

Free
Included in plan:
  • 100 users
  • 3 concurrent participants per session
  • Unlimited messages

Team

$3.95
1 user(s) / month
Included in plan:
  • Unlimited users
  • 6 users per conference call
  • 5 GB storage
  • SLA support

Professional

$6.95
1 user(s) / month
Included in plan:
  • Everything in Team
  • Unlimited users
  • 10 GB storage
  • SLA and help desk support
  • Moderated conversations
  • Session recording
  • Telephony connector

Enterprise

$14.95
1 user(s) / month
Included in plan:
  • Everything in Professional
  • Unlimited users
  • 20 GB storage
  • SLA and help desk support

Trial

Free
Included in plan:
  • Professional team license
  • Three months duration

Free

Free
Included in plan:
  • Task management
  • File Sharing
  • Real-time Activity Stream
  • Basic integrations
  • Spreadsheet view
  • iPhone and Android apps
  • 2GB of data storage

Professional

$9.80
1 user(s) / month
Included in plan:
  • All Free features
  • Interactive Timeline (Gantt Chart)
  • Tasks and Subtasks
  • Advanced integrations
  • Sharable Dashboards
  • Unlimited collaborators
  • 5 Gb of data storage

Business

$24.80
1 user(s) / month
Included in plan:
  • Custom fields and workflows
  • Custom reports with scheduled notifications
  • Report templates
  • Graphical analytics
  • Salesforce integration
  • Resource management
  • Request forms
  • Time tracking
  • User permissions
  • Branded workspace
  • User groups
  • 50GB of storage space
  • All free and professional features

Marketers

$34.60
1 user(s) / month
Included in plan:
  • All free, professional and business features
  • Proofing and approvals (video, images and documents)
  • Adobe Creative Cloud Extension
  • Tailored Workspace

Enterprise


1 user(s) / month
Included in plan:
  • All Free, Professional, and Business features
  • Active Directory Integration
  • SAML 2.0 Single Sign-On
  • Two-factor authentification
  • User Audit Report
  • Password policies
  • Network access and complience policies
  • 100 GB of storage spce

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

    Does this service integrate with any other apps?
  • Yes, Circuit provides standard integrations with Box, Google Drive, Syncplicity, Exchange/Outlook, telephony, Jabra, and Plantronics. Developers can create their own integration with Circuit‘s REST API.

  • Does this service offer an API?
  • Yes, Circuit offers a broad range of APIs and SDKs, including:

    JavaSript SDK for messaging, webRTC, including screen share and much more
    node.js SDK for bots or server-side web applications, no webRTC support
    REST API for bots and server-side web applications
    Polymer for enhancing existing web applications with simple-to-use web components

  • What platforms does this service support?
  • Circuit supports iOS, Android, Chrome, Firefox and Internet Explorer/Edge. Circuit is also available as a desktop app for Mac and Windows and provides a plugin to schedule meetings in Microsoft Outlook.

  • What are some applications this service is commonly used in tandem with?
  • Circuit covers all collaboration use cases, including voice, video, screen sharing, files, and communities. The app is commonly used together with productivity apps like email and calendars.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Who are the main user groups of this service?
  • SMBs and enterprises that are collaborative, agile and mobile.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, users can create 1:1 and group conversations, as well as open communities.

  • What is this service generally used for?
  • Team-based internal and external collaboration.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
884

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2003
Based in:
San Jose
Employees:
501-1000
Likes:
Followers:

Other:

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Circuit
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
German, English, French, Spanish, Chinese, Russian
Regional Restrictions:
No restrictions.

Other:

Who uses Wrike
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
German, English, French, Spanish, Russian, Portuguese, Italian, Japanese
Regional Restrictions:
No restrictions.
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