Compare Freshchat vs LiveChat vs Salesbox

Salesbox

CRM
 (1)
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Crozscore:

68%
what is this?
100%
25%
interest falling

Crozscore:

90%
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89%
54%
no significant changes

Crozscore:

70%
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80%
32%
no significant changes
Freshchat screenshot view 5 more LiveChat screenshot view 2 more Salesbox screenshot view 5 more

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

Salesbox, the #1 predictive CRM for mobile & successful teams. Salesbox makes it easy to collaborate with colleagues and provides a unique way of applying agile sales processes that gives accurate forecasts.

Salesbox has won awards for being the most innovative and best Sales CRM 2016 internationally. Salesbox has also won awards for Great user experience.

Salesbox makes sure you focus on the right activities, guides you to your sales target and gives you more accurate sales forecasts than any other CRM.

WHAT MAKES US DIFFERENT
We believe that sales is all about people, numbers and focus.
Salesbox provide the world with solutions that makes people successful in sales by encouraging to go beyond the expected boundaries.

PIPELINE VIEW: With Salesbox pipeline view you quickly get a clear overview of your pipeline and can move forward.

SMART GUIDANCE: Based on your behaviour and performance Salesbox predict what it takes to reach your sales target.

MOBILE FIRST: Manage everything regarding your customers and deals from anywhere.

ACCURATE FORECASTS: Collaborate in realtime, work in multiple and dynamic sales processes to get accurate forecasts.

ADD-ONS & INTEGRATIONS: Salesbox is seamlessly integrated with a large number of business platforms like Google and Microsoft to make your day easier. Get your information automatically updated between Salesbox and other systems to manage Contacts, Calendars, Emails, Documents, Tasks, Leads, Invoices, Deals, Forecast data etc. All available on both mobile devices and web.

Features:

  • Chat
  • Marketing Automation
  • History/Version Control
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • Lead Management
  • Customer Management
  • Dashboard
  • Lead Scoring
  • Batch Permissions & Access
  • Audience Targeting
  • Contact Management
  • Referral Tracking
  • Third-Party Plugins/Add-Ons

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Features:

  • File Sharing
  • Batch Permissions & Access
  • External Integrations
  • Contact Management
  • Contact Sharing
  • Data Visualization
  • Forecasting
  • Data Import
  • File Transfer
  • Data Export
  • Email Integration
  • API
  • Notifications
  • Marketing Automation
  • Google Apps Integration
  • Third-Party Plugins/Add-Ons
  • Supplier Management
  • Multi-User
  • Lead Scoring
  • Task Scheduling/Tracking
  • Lead Management
  • Customer Management
  • Calendar Management
  • Scheduling
  • Dashboard
  • Budgeting
  • Referral Tracking
  • History/Version Control
  • Chat
  • Conversion Tracking
  • Analytics
  • Audience Targeting
  • Social-Media Integration

Summary:

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

    No key features associated with this application.

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

Pricing:

  • Starting from: $30.00/month
  • Credit card required: No
    • From 30$ per user and month with no fixation
    • Get 15% discount by paying yearly
    • Free training, Free support & Free assistance during the initial data import are included in the monthly fee.

SUPER

$35.00
1 user(s) / month
Included in plan:
  • CONTACTS/CALENDARS/TASKS SYNC: 2-way sync of Contacts, calendar and Tasks in Office365/Google
  • DOCUMENT MANAGEMENT: Integrated with Office365/OneDrive for Business/Googe Docs/Google Drive/Dropbox for Document management
  • SMART GUIDANCE: Salesbox predicts what is required by you to reach your sales target and also gives automatic tasks when you fall behind.
  • MOBILE FIRST - Salesbox is the only CRM provider to give you the entire package on all mobile devices. Use on any iOS or Android unit. 100% native technology. Also available for computers/laptops.
  • COMMUNICATION TRACKING - Track all communication: dials, calls, emails and get complete communication logs on all contacts and accounts.
  • PIPELINE - Multi sales process and pipeline support. Work like it suits your customer and also get automatic progress.
  • COLLABORATION - Share tasks, leads or ask for help. Get notified on any relevant changes on your accounts, contacts or opportunities.
  • LEADS - Add leads from LinkedIn, emails, phones or any website.
  • GAMIFICATION - Compete against yourself or your colleagues.
  • $30 per user - billed annually

ULTRA

$70.00
1 user(s) / month
Included in plan:
  • All features in SUPER package
  • CUSTOM FIELDS - Add new fields (Drop downs, check boxes, text fields, text areas, numbers, dates, links) on Tasks, Leads, Opportunities, Accounts, Contacts or Appointments. Create dependencies between different fields.
  • MULTI RELATIONS - Set different one-to-many relations between Account - Account, Contact - Account & Contact - Contact.
  • ADVANCED SEARCH - Search with AND/OR, save or share searches
  • PERSONAL DASHBOARDS - Add your own diagrams, piecharts or favorite lists
  • EMAIL CLIENTS- Integrated with emails clients for Outlook desktop, Outlook365, Google mail and iMail for Mac
  • API ACCESS - If you don't find your preferred integration in our list. You can always integrate via our APIs.
  • $60 per user - billed annually

ULTIMATE

$100.00
1 user(s) / month
Included in plan:
  • All features in ULTRA package
  • Account & Contact call lists
  • Marketing automation to get automatic leads
  • Leadboxer integration - get leads from your website
  • Mailchimp integration - get leads from your email campaigns
  • LinkedIn integration - get leads from company posts on LinkedIn
  • Facebook integration - get leads from company posts on Facebook
  • $90 per user - billed annually

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs:

    What platforms does this service support?
    • Salesbox works on PCs, Macs (Stationary and Laptops) through the web browser.
    • Salesbox supports Apple mobile devices with special native versions for iPhone, iPad, iPad Mini, iPad Pro and iPod touch.
    • Salesbox support Android mobile devices with special native versions for Android smartphones and Android tablets.
    • Salesbox supports plugins for Google Chrome, Gmail, Outlook Desktop, Office 365 mail and Mac mail
  • Does this service integrate with any other apps?
    • Google (Gmail, Google Docs, Google contacts and Google Drive)
    • Outlook Contacts, Office 365, Outlook desktop email client, Office 365 mail, OneDrive and OneDrive for Business.
    • Mailchimp, LinkedIn and Facebook for Marketing campaigns and Lead generation.
    • Plus, ERP, HR, Support systems, Event management, Project management, Time reporting through third party integrators.
  • Does this service offer an API?
  • Salesbox offer REST APIs for all objects in the software.

  • Does this service offer multi-user capability (e.g. teams)?
  • Salesbox is designed and built for collaboration between many users. Collaborate and work as a team on Accounts, Contacts, Opportunities, Tasks, Leads and Appointments. Salesbox keeps you and your colleagues notified on any relevant changes in real-time. Delegate Tasks and Leads, pick up Tasks and Leads form the open ticket list, Ask a colleague for help. With Salesbox you get traction on all customer communication and can easily see when and who did the last interaction with your customer. Salesbox keeps track of all dials, calls, emails and messages for you.

  • What are some applications this service is commonly used in tandem with?
    • Many Salesbox users use Salesbox together with Google Apps and Office 365 portfolio to get a more seamless work flows when doing sales or customer related work.
    • Many people also use Salesbox together with MailChimp, LinkedIn and Facebook to automize the lead generation.
    • Some companies also use Salesbox together with ERPs to get customer information synced and automatic invoices generated.
  • Who are the main user groups of this service?
  • Salesbox is designed for people who work with sales and customers. It is designed according to behavioural models in order to cater the needs of the business/sales people. Salesbox is the number one tool choice for all sales people who want to become successful in meeting their sales targets.

  • What is this service generally used for?
  • Salesbox is the World’s #1 predictive and mobile customer relationship management software for those who want to be successful in sales. It is used for tracking and improving sales and customer relations.

  • Does this service offer guides, tutorials and or customer support?
    • Salesbox comes with built in guidance and help. Salesbox provides an easy to follow get going guide.
    • Salesbox offers both email and phone support. Salesbox provides free training. Salesbox provides instruction videos.
    • Salesbox provides free assistance to import the first data from your previous data source

Publisher:

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Publisher:

Founded:
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Based in:
Wroclaw
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Publisher:

Founded:
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Based in:
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Employees:
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Likes:
27.8k
Followers:
1.17k

Other:

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses Salesbox
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Swedish, Norwegian, Finnish, German, Dutch, French, Spanish, Portuguese, Italian, Hungarian, Romanian, Turkish, Russian, Japanese, Vietnamese, Chinese, Korean
Regional Restrictions:
There are no regional restrictions
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