Compare Freshchat vs LivePerson vs Circuit

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Crozscore:

66%
what is this?
100%
25%
interest falling

Crozscore:

80%
what is this?
64%
50%
no significant changes

Crozscore:

71%
what is this?
33%
no significant changes
Freshchat screenshot view 5 more LivePerson screenshot view 3 more Circuit screenshot view 1 more

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

Software Description:

Why business collaboration is better with Circuit:

One tool with one view:

  • Circuit is one app. One virtual meeting space with all the capabilities you need to communicate with your teams.

Social collaboration:

  • Create online communities and promote cooperation, interaction, opinion, and idea sharing.

Natural user experience:

  • Use voice, video, or chat. Circuit’s simplicity lets you collaborate as naturally when you’re apart as when you’re together.

Powerful and contextual search:

  • With Circuit, all content is easy to find. Search and filter by search terms and people and find what you need within seconds.

Content storage and history:

  • Stay organized with instantaneous access to files and information shared over time. Everything stays within its context. Keep all your relevant content together.

Use any device:

  • Enjoy the same experience from any device. Access your conversations, communities, and documents —from Chrome, Firefox, Internet Explorer, iPhone, iPad or Android.

Features:

  • Chat
  • Marketing Automation
  • History/Version Control
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • Lead Management
  • Customer Management
  • Dashboard
  • Lead Scoring
  • Batch Permissions & Access
  • Audience Targeting
  • Contact Management
  • Referral Tracking
  • Third-Party Plugins/Add-Ons

Features:

  • Data Visualization
  • Audience Targeting
  • A/B Testing
  • Multi-App
  • Multi-Site
  • Data Export
  • External Integrations
  • Document Comparison
  • History/Version Control
  • Multi-User
  • Lead Management
  • Marketing Automation
  • Dashboard
  • Customer Management
  • Google Apps Integration
  • Notifications
  • File Sharing
  • File Transfer
  • API
  • Analytics
  • Chat

Features:

  • External Integrations
  • Google Apps Integration
  • Multi-User

Summary:

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary:

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Summary:

  • Circuit brings everything you need to collaborate efficiently into one app

  • Circuit provides enterprise-grade scalability and security

  • Circuit‘s user interface is highly intuitive and consistent across platforms

  • Circuit is designed as a collaboration platform and a Service (CPaaS) with a range of open APIs

  • Circuit provides integration options with on-premise or cloud-based telephone systems

  • Circuit is available for iOS, Android, Chrome, Firefox, IE, and as a desktop app for Mac and Windows

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

Freemium

Free
Included in plan:
  • 100 users
  • 3 concurrent participants per session
  • Unlimited messages

Team

$3.95
1 user(s) / month
Included in plan:
  • Unlimited users
  • 6 users per conference call
  • 5 GB storage
  • SLA support

Professional

$6.95
1 user(s) / month
Included in plan:
  • Everything in Team
  • Unlimited users
  • 10 GB storage
  • SLA and help desk support
  • Moderated conversations
  • Session recording
  • Telephony connector

Enterprise

$14.95
1 user(s) / month
Included in plan:
  • Everything in Professional
  • Unlimited users
  • 20 GB storage
  • SLA and help desk support

Trial

Free
Included in plan:
  • Professional team license
  • Three months duration

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

    Who are the main user groups of this service?
  • LivePerson provides chat and messaging service to businesses of all sizes.

  • Does this service offer guides, tutorials and or customer support?
  • LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

  • Does this service offer an API?
  • Yes we are an open platform and provide an API.

  • What is this service generally used for?
  • It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

  • What platforms does this service support?
  • Web-based service. Mobile version is available for Android and iOS.

FAQs:

    Does this service integrate with any other apps?
  • Yes, Circuit provides standard integrations with Box, Google Drive, Syncplicity, Exchange/Outlook, telephony, Jabra, and Plantronics. Developers can create their own integration with Circuit‘s REST API.

  • Does this service offer an API?
  • Yes, Circuit offers a broad range of APIs and SDKs, including:

    JavaSript SDK for messaging, webRTC, including screen share and much more
    node.js SDK for bots or server-side web applications, no webRTC support
    REST API for bots and server-side web applications
    Polymer for enhancing existing web applications with simple-to-use web components

  • What platforms does this service support?
  • Circuit supports iOS, Android, Chrome, Firefox and Internet Explorer/Edge. Circuit is also available as a desktop app for Mac and Windows and provides a plugin to schedule meetings in Microsoft Outlook.

  • What are some applications this service is commonly used in tandem with?
  • Circuit covers all collaboration use cases, including voice, video, screen sharing, files, and communities. The app is commonly used together with productivity apps like email and calendars.

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Who are the main user groups of this service?
  • SMBs and enterprises that are collaborative, agile and mobile.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, users can create 1:1 and group conversations, as well as open communities.

  • What is this service generally used for?
  • Team-based internal and external collaboration.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
1995
Based in:
New York
Employees:
1001-5000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.53k

Other:

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses LivePerson
  • Personal
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Circuit
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Chinese, English, Russian, German, French, Spanish
Regional Restrictions:
No restrictions.
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