Compare Freshchat vs LiveChat vs Pipetop

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Crozscore:

59%
what is this?
36%
no significant changes

Crozscore:

93%
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100%
52%
no significant changes

Crozscore:

33%
what is this?
100%
45%
interest falling
Freshchat screenshot view 5 more LiveChat screenshot view 2 more Pipetop screenshot view 2 more

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

Pipetop is the first autopilot for your sales pipeline. B2B businesses save time on sales research/prospecting and find their perfect prospects based on 30+ modern filters equipping you with a powerful segmentation and the ability to really drill down in the selected segments and get the most qualified leads as possible.

Pipetop helps you find the right companies and using the Chrome extension you can also find decision-makers from your selected companies and Pipetop will provide you with their email addresses so you can contact them straightaway.

Find the right companies and prospects’ email immediately

Intelligent segmentation based on more than 30 modern filters

Turn on the Pipetop autopilot and watch your pipeline fill up with qualified prospects

Features:

  • Chat
  • Marketing Automation
  • History/Version Control
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • Lead Management
  • Customer Management
  • Dashboard
  • Lead Scoring
  • Batch Permissions & Access
  • Audience Targeting
  • Contact Management
  • Referral Tracking
  • Third-Party Plugins/Add-Ons

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Features:

  • CRM Integration
  • Forecasting
  • Lead Management

Summary:

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

  • Find the most relevant companies for your sales campaigns

  • Find the most relevant decision makers

  • Find e-mails to reach decision makers directly

  • Export all to your chosen CRM

  • Enrich your existing domains with our rich company profiles and be able to segment through your whole company archive

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 5 plans to choose from:

    • Starter - $16/seat/month
    • Regular - $30/seat/month
    • Team - $33/seat/month + 30-day free trial
    • Enterprise - $50/seat/month
    • Enterprise Plus - $149/seat/month

Pricing:

  • Starting from: $299.00/month
  • Credit card required: No
  • A simple and flexible pricing structure; you only pay for what you get.

    Starting at just $299 for 250 intelligently qualified companies and their full company profile, Pipetop offers a highly competitive pay-as-you-go pricing - and for only $348 extra you automatically get the email address on 1 key decision-maker from each company.

    Pay as little as $1.6 for detailed company info with 30+ data points plus 1 custom contact with associated work email.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support? (e.g. native mobile apps)
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support? (e.g. native mobile apps)
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs:

    Does this service offer an API?
  • Not yet publicly open. Contact us for more information.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer guides and full-time phone, email and in-app support.

  • What are some applications this service is commonly used in tandem with?
  • Close.io, Hubspot CRM, Pipedrive, Salesforce

  • Who are the main user groups of this service?
  • Sales managers, Sales responsible co-founders of growing startups, Sales operations

  • What is this service generally used for?
  • Mainly used for sourcing new accounts, decision makers and their emails. Sales managers equip their teams with the most relevant leads, so they don't have to spend time with boring sales research and can focus on selling.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
671

Publisher:

Founded:
-
Based in:
Wroclaw
Employees:
-
Likes:
41.7k
Followers:
14.8k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
707

Other:

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses Pipetop
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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