Compare Freshchat vs LiveChat vs If No Reply

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Crozscore:

59%
what is this?
36%
no significant changes

Crozscore:

93%
what is this?
100%
52%
interest rising

Crozscore:

43%
what is this?
100%
37%
interest falling
Freshchat screenshot view 5 more LiveChat screenshot view 2 more If No Reply screenshot view 1 more

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

Software Description:

If No Reply is the sales automation choice for small and medium sized businesses. It's easy to set up and simple to use while offering the flexibility to completely personalise every message.

Send From Your Gmail

If No Reply is built from the ground up to work with Gmail.

It sits inside Gmail, sends all emails like normal and there's no new software to learn.

Automate Follow-Ups

Save time and make more conversions with email send rules.

You can schedule personalised email follow-ups that are only sent if you don't hear back from someone.

Personalise at Scale

Mail merge is just the tip of the iceberg. With If No Reply, you can easily preview and customise every email you send.

Simple to use and easy to personalise, with no compromise.

Perfect for Inbound and Outbound Sales or Onboarding New Users

Whether you're cold-emailing new prospects, messaging existing users, or automatically firing off welcome emails to new website sign-ups, If No Reply saves you time and helps you make more conversions.

Features:

  • Chat
  • Marketing Automation
  • History/Version Control
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • Lead Management
  • Customer Management
  • Dashboard
  • Lead Scoring
  • Batch Permissions & Access
  • Audience Targeting
  • Contact Management
  • Referral Tracking
  • Third-Party Plugins/Add-Ons

Features:

  • Chat
  • Dashboard
  • Customer Management
  • External Integrations
  • Batch Permissions & Access
  • Multi-User
  • Notifications
  • Google Apps Integration
  • Lead Management
  • Data Export
  • Data Import
  • Email Integration
  • API
  • Lead Scoring
  • Third-Party Plugins/Add-Ons
  • Scheduling
  • File Sharing
  • 2-Factor Authentication

Features:

  • Contact Management
  • API
  • Email Integration
  • Marketing Automation
  • Scheduling
  • Customer Management
  • Google Apps Integration
  • Multi-User
  • Lead Management
  • Dashboard
  • Contact Sharing
  • Data Import
  • Third-Party Plugins/Add-Ons

Summary:

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary:

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary:

  • Sales Automation for Gmail

  • Sales software that lets you schedule follow-up messages

  • Email automation made simple

  • Automatic follow-up emails for Gmail

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

Pricing:

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 30-day free trial. There are 5 plans to choose from:

    • Starter - $16/seat/month
    • Regular - $30/seat/month
    • Team - $33/seat/month + 30-day free trial
    • Enterprise - $50/seat/month
    • Enterprise Plus - $149/seat/month

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support? (e.g. native mobile apps)
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support? (e.g. native mobile apps)
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs:

    What platforms does this service support? (e.g. native mobile apps)
  • Gmail and Chrome.

  • Who are the main user groups of this service?
  • Salespeople (for inbound or outbound inside sales) or SaaS developers (for user welcome emails)

  • Does this service offer guides, tutorials and or customer support?
  • Yes. We have demo/tutorial videos available on our website and free customer support within 24 hours.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes.

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Gmail (currently Gmail or Google Apps for Business is required to use If No Reply) & Salesforce

  • What is this service generally used for?
  • Inbound sales, Outbound sales & User welcome emails

  • Does this service integrate with any other apps?
  • Gmail

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Publisher:

Founded:
-
Based in:
Wroclaw
Employees:
-
Likes:
41.8k
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
14

Other:

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other:

Who uses If No Reply
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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