Compare Freshchat vs LiveChat vs KiteDesk

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About Freshchat

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

About LiveChat

LiveChat is an online chat solution that allows customer service agents to contact customers directly on their website.

In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time.

LiveChat also includes features such as help desk ticketing systems, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales.

About KiteDesk

KiteDesk provides smarter sales prospecting software, overcoming the #1 challenge salespeople face -- a lack of qualified leads. Picture, with KiteDesk FIND, an all-in-one Lead Generation Platform with up-to-date contact and account data, where you can quickly create Lead Lists on-demand.

Then, with KiteDesk FLOW, your sales team will reach out to the right people at the right time with the right message--all prioritized by our intelligent and auto-adjusting ToDo queue. Lead Management has never been this easy-- or this effective. Its lead generation at scale, where the hardest part of sales is made more powerful than ever before.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • A/B Testing
  • API
  • Audience Targeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Call Recording
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial

Summary

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary

  • Tickets: Keeps the communication going and handles cases via tickets.

  • Customization: Fine-tuning of the look and developing user's brand awareness.

  • Tags: Assigning case-specific tags to chats and tickets to easily find them in the Archives.

  • File-sharing: Sharing files with website visitors over chat.

  • Reports: Data gathered by LiveChat is available in easy to read statistics and graphs.

  • Chats: Enables quick respond to user's customers and handling several chats at once using the chat improvements.

Summary

  • SMARTER SALES PROSPECTING

  • 300 Leads Per Month Included

  • Account-Based Sales Prospecting

  • Ideal Customer Profile Builder

  • On-Demand Data Marketplace

  • Multiple Data Providers

  • Upload & Enrich

  • Chrome Extension

  • Easy Data Export

  • Email Guessing

Pricing

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

Pricing

  • Starting from: $16.00/month
  • Credit card required: N/A
  • LiveChat is offered as SaaS, and comes with a 14-day free trial. There are 4 plans to choose from:

    • Starter - $16/seat/month
    • Team - $33/seat/month
    • Business - $50/seat/month
    • Enterprise - $149/seat/month

Pricing

  • Starting from: $75.00/month
  • Credit card required: N/A
  • All plans billed annually

KiteDesk FIND

$75.00
user(s) / month
Included in plan:
  • Bulk Lead Assignment
  • Sync to CRM
  • 1-Click Import
  • Email Guessing
  • Easy Data Export
  • Chrome Extension
  • Upload & Enrich
  • Multiple Data Providers
  • On-Demand Data Marketplace
  • Ideal Customer Profile Builder
  • Account-Based Sales Prospecting
  • 300 Leads Per Month Included
  • SMARTER SALES PROSPECTING

KiteDesk FIND + FLOW

$125.00
user(s) / month
Included in plan:
  • Conversion Rate Optimization (Sales)
  • Configurable Recipes
  • Controlled ToDo’s
  • Communications Sequencing
  • Coordinated FLOWs
  • Mapper – Lead Routing, Rules, Triggers
  • Calendar – Scheduler
  • Metrics Dashboard
  • Phone / Dialer
  • Email Suite
  • Prospect Lists
  • Consolidated View Includes:
  • All-in-One Lead Gen Platform
  • COMPREHENSIVE SALES DEVELOPMENT SOFTWARE

FAQs

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs

    What are some applications this service is commonly used in tandem with?
  • It is most commonly used in tandem with: Facebook, Salesforce, Mailchimp, Desk.com, Zendesk, and Google Analytics.

  • Does this service offer guides, tutorials and or customer support?
  • Support is provided 24/7/365 via live chat, email, phone, knowledge base.

  • Who are the main user groups of this service?
  • Sales and support teams in industries of all sizes.

  • What platforms does this service support?
  • LiveChat is available for web browsers, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android.

  • Does this service offer an API?
  • LiveChat is available for custom integrations over REST-based API.

  • Does this service integrate with any other apps?
  • It integrates with many services, like: Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier. There are more than 60+ integrations available.

  • What is this service generally used for?
  • LiveChat is generally used as a real-time chat tool for customer services and online sales.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes; Lead assignment, routing, triggers. Management Dashboard, Analytics. Email Templates, Phone Script sharing.

  • Who are the main user groups of this service?
  • Sales Teams who want to increase revenue.

  • What are some applications this service is commonly used in tandem with?
  • Salesforce
    Google Apps
    Microsoft Office
    Linkedin
    Twitter
    Facebook
    G+

  • Does this service offer an API?
  • Not public.

  • What platforms does this service support?
  • SaaS software; Runs in any web browser. Chrome Extension available.

  • Does this service offer guides, tutorials and or customer support?
  • Yes-- Trained Customer Support available via Chat, Phone, Online Meeting.

  • Does this service integrate with any other apps?
  • Salesforce
    Google Apps
    Microsoft Office
    Twilio
    InsideView
    ZoomInfo
    NetProspex
    Toofr

  • What is this service generally used for?
  • By combining a Sales Intelligence solution (KiteDesk FIND) with an All-in-One Sales Development platform (KiteDesk FLOW), the company enables sales teams to find and engage intelligently with the right prospects at the right time.

Vendor Information

Founded:
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Vendor Information

Founded:
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Based in:
Wroclaw
Employees:
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Vendor Information

Founded:
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Based in:
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Employees:
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Other

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses LiveChat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
Armenian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Regional Restrictions:
No restrictions.

Other

Who uses KiteDesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Languages:
English
Regional Restrictions:
Works in English-speaking countries.
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