Compare Freshchat vs Basecamp vs It'sAlive Chatbot Solutions

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Crozscore:

69%
what is this?
100%
25%
interest falling

Crozscore:

87%
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83%
65%
no significant changes

Crozscore:

75%
what is this?
36%
interest rising
Freshchat screenshot view 5 more Basecamp screenshot view 1 more It'sAlive Chatbot Solutions screenshot view 5 more

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

Basecamp makes collaboration and project management simple and productive with a wide variety of different tools: to-do lists, file sharing, web-based text documents, time tracking, milestone management and a live messaging system.

Basecamp operates on the cloud and is also available in mobile form for Android and iOS.

The trial period lasts for 60 days (2 months). Basecamp has been used and trusted by some 15 million users around the world.

Basecamp concentrates its efforts on keeping collaboration and project management as simple as possible.

Software Description:

ItsAlive provides a platform to easily build chatbots and services for brands that want to stand out.

A CHATBOT FOR:

  • CUSTOMER CARE: Automate frequently asked questions and seamlessly connect people to a human when necessary using Facebook Inbox or other platforms.

  • BROADCASTING: Enable people to subscribe to weekly content and broadcast exclusive messages with a very high reach. Manually or automatically.

  • ACQUISITION: Collecting information in a much more intuitive and less intrusive manner. Driving leads from automated conversations directly to your CRM.

  • BRAND AWARENESS: Chatbots are a new way to tell stories. Discovering your brand and services in a one to one conversation without distractions.

OUR SOLUTIONS:

  • Platform: Easily build chatbots on your own that will grow with your ambitions. We try our best to make it as simple as possible to build, manage, optimize and track your bot performances.

  • Services: Building chatbots can be challenging. We design them from conception to launch and share with you the best ways to get the most out of them.

Features:

  • Chat
  • Marketing Automation
  • History/Version Control
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • Lead Management
  • Customer Management
  • Dashboard
  • Lead Scoring
  • Batch Permissions & Access
  • Audience Targeting
  • Contact Management
  • Referral Tracking
  • Third-Party Plugins/Add-Ons

Features:

  • Calendar Management
  • Chat
  • Email Integration
  • Project Management
  • Task Scheduling/Tracking

Features:

  • Lead Management
  • Customer Management
  • Notifications
  • Marketing Automation
  • Chat
  • API

Summary:

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary:

  • To-do lists: Keep your to-do lists online and in one place. Basecamp allows you to add lists and assign people in your team to be responsible for each one. As tasks are completed, simply check off the item and it will move to the completed list.

  • Share files with ease: Basecamp’s built in file sharing makes it simple to share documents with team members or project clients. Upload anything from designs to invoices, categorise them, and download anytime, anywhere. Keep large files out of your emails!

  • Free for 60 days: Basecamp is completely free for two months and then operates on a pay-as-you-go service, starting at $20 / month.

  • Communicate effectively: The Basecamp message board makes communication more effective. Easily post messages, categorize them, attach necessary files, and allow anyone you choose to comment on your message(s). Find your conversations with ease with the built in search function.

  • Track progress: Keep track of important deadlines with Basecamp’s ‘milestones'. Assign milestones to team members, follow them in the dashboard, and subscribe them to iCal. You can also keep track of the time you spend on tasks or projects with the built in time tracking feature.

Summary:

  • Keyword detection

  • RSS feeds

  • Instant notifications

  • Schedule

  • Analytics

  • Multilingual

  • Lead Gen Form

  • API & Services

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

    No FAQs associated with this application.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
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Based in:
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Employees:
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Followers:

Publisher:

Founded:
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Based in:
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Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Other:

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Basecamp
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Regional Restrictions:
No restrictions.

Other:

Who uses It'sAlive Chatbot Solutions
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
French, English
Regional Restrictions:
No restrictions.
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