Compare Freshchat vs Catalyst vs Interakt

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Crozscore:

61%
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90%
35%
no significant changes

Crozscore:

27%
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interest falling

Crozscore:

57%
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100%
52%
interest rising
Freshchat screenshot view 5 more Catalyst screenshot view 4 more Interakt screenshot view 5 more

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

Catalyst is a gamified productivity tool for enterprise sales teams.

Catalyst helps drive higher CRM adoption, automates the process of organizing sales competitions and improves visibility into sales process via Sales TV Channel.

Some of the feature highlights:-

  1. CRM Integration - Salesforce, Oracle, SAP, Microsoft Dynamics, Zoho

  2. Scorecards - Visualize your performance metrics for all hierarchies within sales functions.

  3. Sales TV Channel- motivate sales reps via displaying their achievements on a centralized TV in real time

  4. Access Management - Grant access to select data, features based on users, user roles and groups/teams.

  5. Sales Competitions - Organize sales competitions with a click of a button and let Catalyst do the work.

  6. Goal Management - Set, manage and track real-time targets for your reps, and visualize how goals improve the the performance of your team.

  7. Customize Themes - Select themes from the options periodically to drive campaigns and competitions.

  8. Data Hosting - Whether your data is on the cloud or on-premise, Catalyst can be deployed tailored to your needs.

  9. Single Sign On - Catalyst integrates directly with your SAML or LDAP systems used throughout your organization, so that your employees feel right at home.

  10. Shareable Reports & Analytics - Managers can generate requirement based reports and share them with other stakeholders within Catalyst.

Playlyfe, headquartered in Bangalore, India, has extensive experience developing gamified solutions for employee engagement, motivation, etc. — Catalyst is it's first end-to-end flagship product.

Catalyst was launched in January 2016, and companies like Accenture, HP, Standard Chartered Bank, SureCall and FirstSource are already using it among others.

Software Description:

Interakt is an All-In-One Customer Engagement and Support suite.

Capture: Acquire new leads through exit popups, notifications, live chat and custom forms.

Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions.

Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All of this with just a one time simple javascript integration.

Anyone with an online presence that wants to engage with their site visitors would benefit from Interakt. It helps you create a point of contact between you and your site visitors.

Features:

  • Chat
  • Marketing Automation
  • History/Version Control
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • Lead Management
  • Customer Management
  • Dashboard
  • Lead Scoring
  • Batch Permissions & Access
  • Audience Targeting
  • Contact Management
  • Referral Tracking
  • Third-Party Plugins/Add-Ons

Features:

  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Scoring
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Multi-Currency

Features:

  • Marketing Automation
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Customer Management
  • Dashboard
  • Scheduling
  • Audience Targeting
  • External Integrations
  • Email Integration
  • Multi-User
  • Lead Scoring
  • Lead Management
  • A/B Testing
  • API
  • Data Import
  • Data Export
  • Conversion Tracking
  • Contact Management
  • File Sharing
  • File Transfer

Summary:

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary:

  • A gamified productivity tool for sales and support teams

  • Drive performance culture in your sales and support teams

  • Drive higher CRM adoption with Catalyst

  • Increase your sales by 30%

  • Drive effective sales competitions and campaigns

Summary:

  • All-in-one Customer Engagement Software

  • Capture, Engage & Support all your Customers.

  • Convert Leads to Paying Customers.

  • Integrated tools for managing on-site visitors, leads and customers.

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

Free Trial

Free
Included in plan:
  • Manual Data Upload via Excel/CSV
  • Pre-built data connector for Salesforce & Pipedrive
  • Scorecards
  • Sales TV Channel
  • Goal & Reward Management
  • 24/7 Tech Support

Starter

$30.00
1 user(s) / month
Included in plan:
  • Manual Data Upload via Excel/CSV
  • Pre-built data connector for Salesforce & Pipedrive
  • Scorecards
  • Sales TV Channel
  • Goal & Reward Management
  • Catalyst Cloud
  • 24/7 Tech Support

Mover

$40.00
1 user(s) / month
Included in plan:
  • All the above
  • Any CRM Integrations
  • Sales Competitions
  • Team Management
  • Analytical Reports
  • Custom Analytical Reports
  • 24/7 Tech Support

Company

$199.00
per month
Included in plan:
  • Team Members - 20
  • Total Notifications - 20
  • Support Tickets/month - 15,000
  • Emails/month - 300,000
  • Total Customers - 300,000
  • Total Leads - 600,000

Growth Plan

$99.00
per month
Included in plan:
  • Team Members - 10
  • Total Notifications - 10
  • Support Tickets/month - 5,000
  • Emails/month - 100,000
  • Total Customers - 100,000
  • Total Leads - 200,000

Startup Plan

$49.00
per month
Included in plan:
  • Team Members - 3
  • Total Notifications - 3
  • Support Tickets/month - 2,000
  • Emails/month - 25,000
  • Total Customers - 25,000
  • Total Leads - 50,000

Free Forever

$0.00
per month
Included in plan:
  • Team Member - 1
  • Notification - 1
  • Support Tickets/month - 100
  • Emails/month - 1,500
  • Total Users - 1,000
  • Total Leads - 5,000

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support? (e.g. native mobile apps)
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

    Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Catalyst has inbuilt automated guided tour for user onboarding.

  • What is this service generally used for?
  • Primarily it is used for:

    Improving CRM adoption within sales/support teams.

    Organizing sales competitions.

    Increasing visibility into the sales processes.

    Analyze performance trends based on sales team behavior.

  • What platforms does this service support? (e.g. native mobile apps)
  • Web app and Mobile responsive site.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes, the app offers multiple users and user type capability like teams, hierarchy etc.

  • Who are the main user groups of this service?
    1. Sales Teams
    2. Support Teams
  • Does this service integrate with any other apps?
  • Catalyst can integrate with any existing CRM.

  • What are some applications this service is commonly used in tandem with?
  • CRMs like Salesforce, Oracle, SAP, Microsoft Dynamics and Zoho

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Of course, we offer documentational, videographic and / or personal support to each of our customers.

  • Does this service integrate with any other apps?
  • Yes, it integrates with a lot of applications which would include -

    Website Platforms (eg. Wordpress, Magento, Shopify, Prestashop, etc).
    Data synchronization (Zapier, Segment, etc).

  • What is this service generally used for?
  • Capturing new leads, Engaging and Retaining Leads and Users, support system.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes, Interakt allows multi-user access to manage a project with your team efficiently.

  • Does this service offer an API?
  • Yes, we offer open APIs (optional) to pass data to Interakt.

  • What platforms does this service support? (e.g. native mobile apps)
  • Web-App and Mobile Apps.

  • Who are the main user groups of this service?
  • Everyone with an online presence.

Publisher:

Founded:
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Based in:
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Employees:
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Likes:
Followers:
694

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
705
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.29k

Other:

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Catalyst
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
Portuguese, English
Regional Restrictions:
No restrictions.

Other:

Who uses Interakt
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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