Compare Freshchat vs Cugic vs Catalyst

More Information More Information More Information

Crozscore:

59%
what is this?
36%
no significant changes

Crozscore:

33%
what is this?
100%
interest falling

Crozscore:

28%
what is this?
interest falling
Freshchat screenshot view 5 more Cugic screenshot Catalyst screenshot view 4 more

Software Description:

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.

In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:

  1. Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.

  2. Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.

  3. Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.

Software Description:

Cugic is a chat management system which aims to improve your company’s performance through visitor and team performance analytics. With options available to video chat as well, Cugic is a chat software which is developed according to the needs of the 21st century, where you have the ability to initiate targeted chats with multiple visitors at the same time. Cugic gives you an option to connect with your social media as well, so that you are in complete control of what is being said about your brand.

The best part about Cugic is its unlimited support, where you get 24/7 support, so that you don’t get stuck anywhere. Find out more about Cugic at their website or social media pages.

Software Description:

Catalyst is a gamified productivity tool for enterprise sales teams.

Catalyst helps drive higher CRM adoption, automates the process of organizing sales competitions and improves visibility into sales process via Sales TV Channel.

Some of the feature highlights:-

  1. CRM Integration - Salesforce, Oracle, SAP, Microsoft Dynamics, Zoho

  2. Scorecards - Visualize your performance metrics for all hierarchies within sales functions.

  3. Sales TV Channel- motivate sales reps via displaying their achievements on a centralized TV in real time

  4. Access Management - Grant access to select data, features based on users, user roles and groups/teams.

  5. Sales Competitions - Organize sales competitions with a click of a button and let Catalyst do the work.

  6. Goal Management - Set, manage and track real-time targets for your reps, and visualize how goals improve the the performance of your team.

  7. Customize Themes - Select themes from the options periodically to drive campaigns and competitions.

  8. Data Hosting - Whether your data is on the cloud or on-premise, Catalyst can be deployed tailored to your needs.

  9. Single Sign On - Catalyst integrates directly with your SAML or LDAP systems used throughout your organization, so that your employees feel right at home.

  10. Shareable Reports & Analytics - Managers can generate requirement based reports and share them with other stakeholders within Catalyst.

Playlyfe, headquartered in Bangalore, India, has extensive experience developing gamified solutions for employee engagement, motivation, etc. — Catalyst is it's first end-to-end flagship product.

Catalyst was launched in January 2016, and companies like Accenture, HP, Standard Chartered Bank, SureCall and FirstSource are already using it among others.

Features:

  • Chat
  • Marketing Automation
  • History/Version Control
  • Multi-User
  • Notifications
  • File Sharing
  • File Transfer
  • Lead Management
  • Customer Management
  • Dashboard
  • Lead Scoring
  • Batch Permissions & Access
  • Audience Targeting
  • Contact Management
  • Referral Tracking
  • Third-Party Plugins/Add-Ons

Features:

  • File Sharing
  • Customer Management
  • External Integrations
  • Dashboard
  • Contact Management
  • Batch Permissions & Access
  • Multi-User
  • Chat
  • Notifications
  • Lead Management

Features:

  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Lead Scoring
  • Notifications
  • Third-Party Plugins/Add-Ons
  • Multi-Currency

Summary:

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary:

    No key features associated with this application.

Summary:

  • A gamified productivity tool for sales and support teams

  • Drive performance culture in your sales and support teams

  • Drive higher CRM adoption with Catalyst

  • Increase your sales by 30%

  • Drive effective sales competitions and campaigns

Blossom

$15.00
1 user(s) / month
Included in plan:
  • Targeted Messages
  • Mobile Friendly
  • Line Visitor Activity
  • Unlimited Chat History
  • Live Visitor Activity
  • Customisable Widget
  • Interactive Widget

Sprout

Free
Included in plan:
  • CRM Integration
  • Free upto 3 agents
  • Visitor Profiles

Lite

Free
Included in plan:
  • 1 Agent Account
  • 30-day Chat History
  • Embedded Chat Window
  • 1 Concurrent Chat

Professional

$10.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • Unlimited Agent Accounts
  • Department Wise Categorization
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization

Enterprise

$18.00
1 user(s) / month
Included in plan:
  • Unlimited Chats
  • API Integration
  • Unlimited Agent Accounts
  • Unlimited Chat History
  • Pop-up or Embedded Chat Window
  • Basic Chat Customization
  • Basic Chat Stats

Enterprise Plus

$37.00
1 user(s) / month
Included in plan:
  • Real-Time Monitoring
  • Unlimited Chat History
  • Unlimited Chats
  • Custom Logo In Chat Window
  • Widget Unbranding
  • Agent Activity
  • Unlimited Agent Accounts
  • Pop-up or Embedded Chat Window
  • Visitors Tracking Up to 1000
  • Agent Reports
  • Data Security

Free Trial

Free
Included in plan:
  • Manual Data Upload via Excel/CSV
  • Pre-built data connector for Salesforce & Pipedrive
  • Scorecards
  • Sales TV Channel
  • Goal & Reward Management
  • 24/7 Tech Support

Starter

$30.00
1 user(s) / month
Included in plan:
  • Manual Data Upload via Excel/CSV
  • Pre-built data connector for Salesforce & Pipedrive
  • Scorecards
  • Sales TV Channel
  • Goal & Reward Management
  • Catalyst Cloud
  • 24/7 Tech Support

Mover

$40.00
1 user(s) / month
Included in plan:
  • All the above
  • Any CRM Integrations
  • Sales Competitions
  • Team Management
  • Analytical Reports
  • Custom Analytical Reports
  • 24/7 Tech Support

FAQs:

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support? (e.g. native mobile apps)
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs:

    Who are the main user groups of this service?
  • Individuals, Lean Teams, Established Businesses, Industry Leaders

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What platforms does this service support? (e.g. native mobile apps)
  • Web & Mobile Apps

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes

  • Does this service integrate with any other apps?
  • Social Integration Available

FAQs:

    Does this service offer an API?
  • Yes.

  • Does this service offer guides, tutorials and or customer support?
  • Catalyst has inbuilt automated guided tour for user onboarding.

  • What is this service generally used for?
  • Primarily it is used for:

    Improving CRM adoption within sales/support teams.

    Organizing sales competitions.

    Increasing visibility into the sales processes.

    Analyze performance trends based on sales team behavior.

  • What platforms does this service support? (e.g. native mobile apps)
  • Web app and Mobile responsive site.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes, the app offers multiple users and user type capability like teams, hierarchy etc.

  • Who are the main user groups of this service?
    1. Sales Teams
    2. Support Teams
  • Does this service integrate with any other apps?
  • Catalyst can integrate with any existing CRM.

  • What are some applications this service is commonly used in tandem with?
  • CRMs like Salesforce, Oracle, SAP, Microsoft Dynamics and Zoho

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
141

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
707
Followers:
104

Other:

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Cugic
  • Personal
  • Freelance
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Chinese, Spanish, German, Arabic, French, Urdu
Regional Restrictions:
No restrictions.

Other:

Who uses Catalyst
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Portuguese
Regional Restrictions:
No restrictions.
Back to top
Feedback