Compare Frejun vs Tenfold

About Frejun

FreJun is a cloud telephony platform that automates your business calls. Users can make outbound business calls using a unique virtual number and receive inbound calls on the same number. The calls made through the virtual numbers can be recorded and integrated with any workflow tools such as CRM and ATS. Detailed call analytics and AI insights are generated to improve team performance. FreJun also provides a unique Automated calling feature (auto-dialer) where the user can automatically call a list of numbers with a 10-sec gap. By using the FreJun along with your workflow tool, the entire contact system can be automated in 5-10 minutes..

About Tenfold

Improve customer experience, increase agent productivity and capture 100% of conversations into industry leading CRMs. Tenfold seamlessly integrates phone and CRM to deliver a complete, real-time view of all customer data for sales, service and support workloads.

• Empower better customer experience by presenting all relevant data in one UI
• Gain deeper customer insight by capturing more in-call interaction data
• Drive agent productivity by significantly reducing customer engagement workflows

By connecting your phone system to your CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, and local presence, Tenfold powers better customer conversations. Integrating with 100+ phone systems, including Cisco, Avaya and Genesys, customers get faster time to value because no rip and replace of legacy IT is required.

Features

• API
• External Integrations
• Multi-User
• Notifications
• Scheduling
• Call Recording
• Custom Data Forms
• Call Tracking
• Call Disposition
• Click-to-Dial

Features

• API
• External Integrations
• Multi-User
• Notifications
• Scheduling
• Call Recording
• Custom Data Forms
• Call Tracking
• Call Disposition
• Click-to-Dial

Summary

No key features associated with this application.

Summary

• Integration with leading phone systems such as Avaya, Nice InContact, Cisco, Genesys, RingCentral, and more

• Integration with leading CRMs such as Salesforce, Dynamics, ServiceNow, Zendesk, Tier1, Oracle NetSuite, SugarCRM, and Bullhorn

• Click-to-dial

• Automatic call logging

• Call dispositions

• Natural language processor

• Customizable view

• Agent workflow automation

• Integration with AI tooling such as Salesforce Einstein and Microsoft Conversational Intelligence

Pricing

FAQs

What are some applications this service is commonly used in tandem with?

• Salesforce, Hubspot, Pipedrive, Zoho CRM, X0PA ATS, CEIPAL ATS.

Who are the main user groups of this service?

• Sales Executives
  Recruiters

What platforms does this service support?

• We support Web

What is this service generally used for?

• Making outbound calls

Does this service offer multi-user capability (e.g. teams)?

• Yes. We do offer multi-team user capability

Does this service offer an API?

• Yes.

Does this service integrate with any other apps?

• Yes. We do offer.

Does this service offer guides, tutorials and or customer support?

• Yes. We offer video tutorials and one on one onboarding experience.

FAQs

No FAQs associated with this application.

Vendor Information

Vendor Information

Other

• Startups
• SMEs
• Enterprises

• Web App

Other

• SMEs
• Enterprises

• Web App
• Windows
• Macintosh