Compare FreeChat vs Freshchat vs MongooseIM

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FreeChat  screenshot view 2 more Freshchat screenshot view 4 more MongooseIM screenshot view 1 more

About FreeChat

FreeChat App is a free live chat widget that improves customer relations management by using different messaging apps and customization.

It is one of the easiest must-have tools for the ones who want to have a practical live chat with their visitors.

Start by choosing the messaging apps you want to include and then customize the images, texts and the platforms.

About Freshchat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions
1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messaging using hyper-targeted rich media campaigns
-Intelligent load balancing and auto-routing capabilities
-Seamless integrations via a rapidly growing app marketplace and custom APIs
-Highly resilient architecture built on AWS and certified with industry compliances

About MongooseIM

We believe that the best Enterprise Instant Messaging Solution is the one built specifically for your client.
With MongooseIM we offer the flexibility of a bespoke in-house built chat system with the ease of use, reliability and scalability of a battle-tested enterprise solution.

MongooseIM is Erlang Solutions’ in-house built, open source messaging platform offers the power of XMPP with the simplicity of REST API. As a standard, MongooseIM offers:

  • The scalability of Erlang
  • The flexibility of XMPP
  • The ease of REST
  • Full stack and mobile ready messaging
  • Modern group chat functionality
  • Push notifications integration with Google’s FCM and Apple
  • End-to-end encryption support
  • DevOps friendly monitoring infrastructure
  • HIPAA compliance for US healthcare applications

Erlang Solutions is a tech consultancy that builds transformative, fault-tolerant solutions for the world’s most ambitious companies. By providing user-focused consultancy and high tech capabilities, Erlang Solutions has built strong and long-lasting relationships with clients including WhatsApp, Klarna, Motorola, PepsiCo, Cisco, Ericsson and Adidas Runtastic to name a few.

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Contact Sharing
  • Document Comparison
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Google Apps Integration
  • History/Version Control
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management

Summary

  • FreeChat is a totally free chat widget.

  • FreeChat helps you build better and easier communication.

  • FreeChat has different messaging apps to include.

  • You can add your company logo and a person image.

  • Customizing greetings is possible.

  • Determine a catchy call-to-action (CTA).

  • All you need to do to use free chat popup is to copy and paste the code to your website after creating.

Summary

  • Free live chat software

  • Real time engagement software for websites

  • Live chat software from Freshdesk

  • Proactive chat for websites

  • Live chat for small teams

  • Live chat for startups

  • Live chat tool for increased sales

  • Live chat software for customer support

  • Live chat software for more leads from website

  • Live chat software for engagement and sales

Summary

    No key features associated with this application.

Pricing

Growth

$15.00
1 user(s) / month
Included in plan:
  • Up to 2000 bot sessions/month FREE
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • 100K MUV/agent

Pro

$39.00
1 user(s) / month
Included in plan:
  • Up to 3000 bot sessions/month FREE
  • WhatsApp Business
  • Apple Business Chat
  • Business Hours (by Groups)
  • Advanced Automations
  • CSAT Survey and Report

Enterprise

$69.00
1 user(s) / month
Included in plan:
  • Up to 5000 bot sessions/month FREE
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)

FAQs

    Does this service offer guides, tutorials and or customer support?
  • The website of FreeChat will be enough to cover all since everything is clear and told step by step. However, you can contact the team via [email protected] .

  • Who are the main user groups of this service?
  • If anyone wants to have a practical free chat widget with some simple features, they can have a free chat popup.

  • What is this service generally used for?
  • The service is used for communication and bettering customer relationship management of your business.

  • Does this service offer multi-user capability (e.g. teams)?
  • Free chat popups are exclusive to the websites, yet the teams' supports can work together to answer.

FAQs

    What are some applications this service is commonly used in tandem with?
  • CRM, 3rd Party Plugins

  • What is this service generally used for?
  • Live Chat with the Website Visitors

  • Does this service offer an API?
  • No

  • What platforms does this service support?
  • All Mobile and WebApp Platforms

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Who are the main user groups of this service?
  • SMBs, SMEs, Startups, E-Commerce Websites.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
1.27k

Other

Who uses FreeChat
  • Personal
  • Freelance
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Freshchat
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English, Catalan, Czech, Danish, German, Estonian, Finnish, French, Portuguese, Italian, Korean, Arabic, Bengali, Bulgarian, Gujarati, Hebrew, Hindi, Hungarian, Japanese, Central Khmer, Indonesian, Greek, Icelandic, Latvian, Lithuanian, Malayalam, Marathi, Malay, Chinese, Norwegian, Panjabi, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Dutch, Tamil, Thai, Telugu, Turkish, Welsh, Ukrainian, Urdu, Vietnamese, Swedish
Regional Restrictions:
No restrictions.

Other

Who uses MongooseIM
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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