Increase sales and improve customer support with Formilla's live chat software
Allow your visitors to chat with you live if they have any questions or need support on your website.
About Zonka
Zonka Feedback CX Platform is a multichannel Survey and Feedback Software to transform the way you manage Employee and Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels Tablets, Online, Email, & SMS. Keep your team aligned, view responses and collaborate to close the feedback loop. View insightful feedback reports to target Customer Delight and Growth.
About Receptive
We have now been acquired by Pendo.
Receptive enables B2B SaaS companies to grow faster with Product Demand Intelligence (PDI).
Your users are able to submit feedback and ideas from inside your application. They can browse other feedback, and they can prioritize the ideas that are most important to them.
At a glance, your Product managers can see what your customers, prospects, or internal teams want the most. they can filter by account value, location, industry and many other metrics that are crucial for B2B companies.
Receptive sends notifications out to the users who are interested whenever an idea changes status, ensuring everyone is automatically kept up to date.
You can build multiple roadmaps using the ideas that have been submitted through Receptive, using our intuitive drag and drop interface.
Receptive is an all-in-one product feedback solution designed exclusively for B2B SaaS companies, helping them make the right product decisions, and ultimately grow and scale.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.
Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.
Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
Summary
No key features associated with this application.
Summary
Receive feedback from customers, prospects, and internal teams.
Find out what your users want the most.
Filter reports by MRR, location, industry, and other key metrics.
Create multiple roadmaps to plan for the future.
Automatically keep your users up to date with product developments.
Integrate with all your favorite tools such as JIRA, Salesforce, and Zapier.
Pricing
Professional
$29.00
1 user(s) / month
Included in plan:
Includes One Location
Daily, Weekly & Monthly Digest
Priority Email Support
Multi-lingual
Comparative Reports
Pricing
Bronze
$39.00
1 user(s) / month
Included in plan:
Manage requests and feedback
Communicate updates
Publish a release log
Powerful reporting
In-app widget and customer portal
Roadmap publishing
Your own branding
JIRA, Zapier, Zendesk and Intercom integrations
Email from your domain
Multi-language
Email support
Silver
$59.00
1 user(s) / month
Included in plan:
Manage requests and feedback
Communicate updates
Publish a release log
Powerful reporting
In-app widget and customer portal
Roadmap publishing
Your own branding
JIRA, Zapier, Zendesk and Intercom integrations
Email from your domain
Multi-language
Custom SSL hostname
Single sign-on via SAML
Dedicated customer success manager
Team permissions
Salesforce add-on
Phone and email support
Enterprise
1 user(s) / month
Included in plan:
Manage requests and feedback
Communicate updates
Publish a release log
Powerful reporting
In-app widget and customer portal
Roadmap publishing
Your own branding
JIRA, Zapier, Zendesk and Intercom integrations
Email from your domain
Multi-language
Custom SSL hostname
Single sign-on via SAML
Dedicated customer success manager
Team permissions
Salesforce add-on
Phone and email support
High-touch customer success
Pro services options
Datacenter choice
Contract review option
Annual contract and invoicing
FAQs
No FAQs associated with this application.
FAQs
What is this service generally used for?
With Zonka, create beautiful and customised surveys & feedback forms, set up your devices as Kiosks and get powerful reporting, intelligent insights and instant alerts. Zonka is the easiest and the most effective way of taking surveys and capturing customer feedback through various channels like Web, iPads and Android tablets, Smartphones.
Does this service offer guides, tutorials and or customer support?
Yes, it does.
What platforms does this service support?
Zonka supports various channels like Web, iPads and Android tablets, Smartphones, Kiosk etc.
What are some applications this service is commonly used in tandem with?
SMS Services.
Does this service integrate with any other apps?
Yes, it does.
Does this service offer an API?
Yes, it does.
Does this service offer multi-user capability (e.g. teams)?
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