Increase sales and improve customer support with Formilla's live chat software
Allow your visitors to chat with you live if they have any questions or need support on your website.
About Receptive
We have now been acquired by Pendo.
Receptive enables B2B SaaS companies to grow faster with Product Demand Intelligence (PDI).
Your users are able to submit feedback and ideas from inside your application. They can browse other feedback, and they can prioritize the ideas that are most important to them.
At a glance, your Product managers can see what your customers, prospects, or internal teams want the most. they can filter by account value, location, industry and many other metrics that are crucial for B2B companies.
Receptive sends notifications out to the users who are interested whenever an idea changes status, ensuring everyone is automatically kept up to date.
You can build multiple roadmaps using the ideas that have been submitted through Receptive, using our intuitive drag and drop interface.
Receptive is an all-in-one product feedback solution designed exclusively for B2B SaaS companies, helping them make the right product decisions, and ultimately grow and scale.
About UseResponse
With UseResponse, you can organize customer feedback community around your products or services, capture ideas, questions or problems, let customers vote for them and build product development roadmaps based on the provided feedback.
Helpdesk ticketing system allows you to provide support to customers from various channels including email, an embeddable widget, contact form, and API.
Knowledgebase helps you organize articles and FAQs inside the help center, providing customers with self-service and making your support tool more effective.
Reply instantly with Live Chat including channels such as FB Messenger, Skype, Widget, Telegram, Line, WhatsApp, and more, or use chat automation and chatbots.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.
Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.
Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
Summary
Receive feedback from customers, prospects, and internal teams.
Find out what your users want the most.
Filter reports by MRR, location, industry, and other key metrics.
Create multiple roadmaps to plan for the future.
Automatically keep your users up to date with product developments.
Integrate with all your favorite tools such as JIRA, Salesforce, and Zapier.
Summary
10+ Support Channels
100% Customization - UI / Modules
SaaS and Self-Hosted Option
Instant Support
Extended Analytics & Reports
Widgets Embedded on Any Page
Capture Users Feedback
Integrations with Other Popular Services
Wide Range of Instruments for Customer Self-Service
Custom Development Upon Request
Pricing
Bronze
$39.00
1 user(s) / month
Included in plan:
Manage requests and feedback
Communicate updates
Publish a release log
Powerful reporting
In-app widget and customer portal
Roadmap publishing
Your own branding
JIRA, Zapier, Zendesk and Intercom integrations
Email from your domain
Multi-language
Email support
Silver
$59.00
1 user(s) / month
Included in plan:
Manage requests and feedback
Communicate updates
Publish a release log
Powerful reporting
In-app widget and customer portal
Roadmap publishing
Your own branding
JIRA, Zapier, Zendesk and Intercom integrations
Email from your domain
Multi-language
Custom SSL hostname
Single sign-on via SAML
Dedicated customer success manager
Team permissions
Salesforce add-on
Phone and email support
Enterprise
1 user(s) / month
Included in plan:
Manage requests and feedback
Communicate updates
Publish a release log
Powerful reporting
In-app widget and customer portal
Roadmap publishing
Your own branding
JIRA, Zapier, Zendesk and Intercom integrations
Email from your domain
Multi-language
Custom SSL hostname
Single sign-on via SAML
Dedicated customer success manager
Team permissions
Salesforce add-on
Phone and email support
High-touch customer success
Pro services options
Datacenter choice
Contract review option
Annual contract and invoicing
Pricing
Basic
$49.00
2 user(s) / month
Included in plan:
All Basic Features
1 Help center
∞ users, requests
10k daily API requests
Public/Private Portal
Assignments Automation
Enterprise
$149.00
2 user(s) / month
Included in plan:
Premium Support
Integrations with 3rd party
Tickets Viibility
SLA (Service Level Agreement)
Business Hours
Multilingual Support & Multi-Forums
Smart Voting System
Customer Satisfaction Measurement
Reporting & Analytics
Enterprise On-Premise
$4,800.00
5 user(s) / month
Included in plan:
Installed on Your Server
Custom Addons
100% Open Code
FAQs
No FAQs associated with this application.
FAQs
No FAQs associated with this application.
FAQs
Does this service offer an API?
Integrate UseResponse with other of your services using RESTful API.
What is this service generally used for?
UseResponse Feedback system's objective is to regularly collect feedback from customers and users of companies' solutions in order to guide further evolution and developments on the products sold. UseResponse helps to create customer feedback communities to collaborate, enhance and prioritize ideas for further implementation.
UseResponse Help Desk Ticketing system is generally used to handle all the customer communications and manage all the requests from the moment they were received to the moment they were resolved. Automation and smart rules allow you to increase the efficiency of your support team, automate the flows, avoid agent collisions, and reduce the workload of your support department.
The system creates an omnichannel communication platform allowing to keep and organize all the communications from various channels (email, support center, social media, live chat, messengers) in one single place.
What are some applications this service is commonly used in tandem with?
UseResponse can be used as stand-alone solutions:
* Customer Feedback
* Help Desk with Live Chat
* Knowledge Base
or as a combined suite
Does this service offer guides, tutorials and or customer support?
The service offers an extensive documentation knowledge base with guides and tutorials, as well as video tutorials. As well as free consultations and installation assistance is offered via support center, phone, email, live chat.
Who are the main user groups of this service?
UseResponse support & feedback system works well both for small and medium-sized companies to enterprise organizations.
Companies from various industries such as IT, Banking and Financial Institutions, HR, Real Estate, Educational Institutions, and non-profit organizations can benefit from our support desk ticketing software.
Does this service offer multi-user capability (e.g. teams)?
Yes, UseResponse allows managing user Roles and Teams.
Does this service integrate with any other apps?
UseResponse Integrates with Jira, Salesforce, Confluence, Slack, Hubspot, Zapier, Azure DevOps and other.
Vendor Information
Founded:
-
Based in:
-
Employees:
2-10
Likes:
Followers:
264
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
759
Vendor Information
Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
183
Other
Regional Restrictions:
No restrictions.
Other
Who uses Receptive
SMEs
Enterprises
Desktop Platforms:
Web App
Languages:
English
Regional Restrictions:
No restrictions.
Other
Who uses UseResponse
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Languages:
English, Russian, German, Dutch, French, Spanish, Italian, Chinese, Japanese
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