Compare Formilla vs Nicereply vs Receptive

Formilla 1 Feedback Management	Nicereply 329 Feedback Management	Receptive 13 Feedback Management
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Crozscore 83% what is this? User Happiness: 90% Press Buzz: 44% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 90% Press Buzz: 47% User Trend: no significant changes	Crozscore 88% what is this? User Happiness: 86% Press Buzz: 53% User Trend:
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About Formilla Increase sales and improve customer support with Formilla's live chat software Allow your visitors to chat with you live if they have any questions or need support on your website.	About Nicereply Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot and Buffer to measure and improve the quality of their customer service. Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide Increase your survey response rates by 200% See your data in CRM software and set triggers based on it Get 3x more feedback without sending more emails Customize both the look and content of your surveys Set goals, track KPIs, generate reports and more... CUSTOMER SATISFACTION (CSAT) For every customer who bothers to complain, 26 others remain silent. Stop losing unhappy customers – let them express their feedback in a single click. Track CSAT in every interaction and take immediate action whenever your customer is dissatisfied. CUSTOMER EFFORT SCORE (CES) 96% of customers who go through high-effort experience will not come back for second purchase. Use CES to identify and improve these experiences. NET PROMOTER SCORE (NPS) Loyal customers are worth up to 10 times their initial purchase value. NPS measures the loyalty of your customers and divides them to Promoters, Passives and Detractors. Use NPS to build a loyal customer base. ALL-IN-ONE DASHBOARD Get a quick overview of your team's performance with all-in-one dashboard featuring CSAT, CES and NPS ratings, trends and charts. REAL-TIME FEEDBACK Know what your customers think of you as soon, as they fill in the survey. See all the ratings in your rating feed. SEE WHO IS THE BEST Recognize your best support teams and agents with leaderboards, based not only on average rating scores, but also on the number of collected ratings.	About Receptive We have now been acquired by Pendo. Receptive enables B2B SaaS companies to grow faster with Product Demand Intelligence (PDI). Your users are able to submit feedback and ideas from inside your application. They can browse other feedback, and they can prioritize the ideas that are most important to them. At a glance, your Product managers can see what your customers, prospects, or internal teams want the most. they can filter by account value, location, industry and many other metrics that are crucial for B2B companies. Receptive sends notifications out to the users who are interested whenever an idea changes status, ensuring everyone is automatically kept up to date. You can build multiple roadmaps using the ideas that have been submitted through Receptive, using our intuitive drag and drop interface. Receptive is an all-in-one product feedback solution designed exclusively for B2B SaaS companies, helping them make the right product decisions, and ultimately grow and scale.
Features Analytics API Calendar Management Contact Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Call Tracking Softphone Review Monitoring Net Promoter Score	Features Analytics API Calendar Management Contact Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Call Tracking Softphone Review Monitoring Net Promoter Score	Features Analytics API Calendar Management Contact Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Google Apps Integration Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Call Tracking Softphone Review Monitoring Net Promoter Score
Summary Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps! Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them. Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options. Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution. Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline. Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.	Summary Analytics & Insights: Dashboard built for customer service managers. All important stats in one place. Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today. Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch. Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.	Summary Receive feedback from customers, prospects, and internal teams. Find out what your users want the most. Filter reports by MRR, location, industry, and other key metrics. Create multiple roadmaps to plan for the future. Automatically keep your users up to date with product developments. Integrate with all your favorite tools such as JIRA, Salesforce, and Zapier.
	Pricing Starting from: $59.00/month Credit card required: No Starter: $59/month for 100 received ratings a month. Essential: $119/month for 250 received ratings a month. Growth: $239/month for 1000 received ratings a month. Business: $359/month for 2500 received ratings a month. Need more than 2,500 responses, an enterprise solution or a special pricing? Contact us! 14-day trial period for any pricing plan.	Pricing Bronze $39.00 1 user(s) / month Included in plan: Manage requests and feedback Communicate updates Publish a release log Powerful reporting In-app widget and customer portal Roadmap publishing Your own branding JIRA, Zapier, Zendesk and Intercom integrations Email from your domain Multi-language Email support Silver $59.00 1 user(s) / month Included in plan: Manage requests and feedback Communicate updates Publish a release log Powerful reporting In-app widget and customer portal Roadmap publishing Your own branding JIRA, Zapier, Zendesk and Intercom integrations Email from your domain Multi-language Custom SSL hostname Single sign-on via SAML Dedicated customer success manager Team permissions Salesforce add-on Phone and email support Enterprise 1 user(s) / month Included in plan: Manage requests and feedback Communicate updates Publish a release log Powerful reporting In-app widget and customer portal Roadmap publishing Your own branding JIRA, Zapier, Zendesk and Intercom integrations Email from your domain Multi-language Custom SSL hostname Single sign-on via SAML Dedicated customer success manager Team permissions Salesforce add-on Phone and email support High-touch customer success Pro services options Datacenter choice Contract review option Annual contract and invoicing
FAQs No FAQs associated with this application.	FAQs Who are the main user groups of this service? Users of this service are businesses of all sizes. What is this service generally used for? It is used as a customer satisfaction survey software. What platforms does this service support? Platfoms supported: Windows; Mac; Android; iPhone/iPad. What are some applications this service is commonly used in tandem with? It is used together with various virtual ticketing and help desk systems. Does this service integrate with any other apps? It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others. Does this service offer an API? It offers detailed API. Does this service offer guides, tutorials and or customer support? They offer online support and FAQ section.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: - Employees: 2-10 Likes: Followers: 264	Vendor Information Founded: 2010 Based in: Bratislava Employees: 2-10 Likes: Followers: 1.61k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 759
Other Regional Restrictions: No restrictions.	Other Who uses Nicereply Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Receptive SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.