Increase sales and improve customer support with Formilla's live chat software
Allow your visitors to chat with you live if they have any questions or need support on your website.
About Mopinion
In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need.
At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email).
Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana.
Customisable feedback forms
Real-time statistics
API integrations
Various CX metrics
Text analytics
Advanced reporting capabilities
Fully Customisable Dashboard Grid
Feedback Translations (Enterprise package only)
NEW! Conersational Feedback - a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations.
About Receptive
We have now been acquired by Pendo.
Receptive enables B2B SaaS companies to grow faster with Product Demand Intelligence (PDI).
Your users are able to submit feedback and ideas from inside your application. They can browse other feedback, and they can prioritize the ideas that are most important to them.
At a glance, your Product managers can see what your customers, prospects, or internal teams want the most. they can filter by account value, location, industry and many other metrics that are crucial for B2B companies.
Receptive sends notifications out to the users who are interested whenever an idea changes status, ensuring everyone is automatically kept up to date.
You can build multiple roadmaps using the ideas that have been submitted through Receptive, using our intuitive drag and drop interface.
Receptive is an all-in-one product feedback solution designed exclusively for B2B SaaS companies, helping them make the right product decisions, and ultimately grow and scale.
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Features
Analytics
API
Calendar Management
Contact Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Softphone
Review Monitoring
Net Promoter Score
Summary
Chat via iPhone/iPad and Android Devices: Chat via your mobile device by using our iPhone/iPad or Android apps!
Real-time Visitor Monitoring: Real-time visitor monitoring/tracking allows you to see the number of active visitors on your website, and initiate live chats with them.
Chat Button Location: Easily move the position of the "Chat with us" and "Email us" buttons and forms to the bottom left or right of your website with our customization options.
Chat History: Access your chat history and offline emails as well via the Formilla.com Live Chat Customer Inbox help desk solution.
Offline Email Form: Formilla.com Live Chat automatically displays as an 'Email us' button on your site when you're offline.
Add Private Comments: Formilla.com Live Chat gives you the ability to add private comments to any live chat historical record in your Customer Inbox help desk.
Summary
Collect online feedback and turn it into useful insights Feedback analytics software for websites, mobile apps and email
Target your slide-in surveys and web notifications precisely
Collect feedback with screenshots to understand what users want
Embed your feedback forms in-page to optimise funnels and content
Use email feedback to improve your email marketing campaigns
Easily collect in-app feedback using our mobile SDK
Customisable Net Promoter and CX survey campaigns across all digital channels
Take full control of your feedback data visualisations and analyses
Our native text analysis technology helps you explore huge amounts of data
Collaborate & Engage - We bring you from insights to action
Summary
Receive feedback from customers, prospects, and internal teams.
Find out what your users want the most.
Filter reports by MRR, location, industry, and other key metrics.
Create multiple roadmaps to plan for the future.
Automatically keep your users up to date with product developments.
Integrate with all your favorite tools such as JIRA, Salesforce, and Zapier.
Pricing
Growth
$229.00
20 user(s) / month
Included in plan:
1 Digital Channel
Website: 2.000.000 (Page views / month)
Email: 200.000 (Email / month)
1 Dashboard
1 SDK Domain
Unlimited Feedback Forms
Unlimited Feedback Responses
In-Page Feedback
Full API Access
Email Support
Data Processing Agreement
Turbo Growth
$579.00
20 user(s) / month
Included in plan:
1 Digital Channel
Website: 8.000.000 (Page views / month)
Email: 1.000.000 (Email / month)
In-App: 400.000 (Users / month)
1 Dashboard
1 SDK Domain
Unlimited Feedback Forms
Unlimited Feedback Responses
In-Page Feedback
Full API Access
Email Support
Data Processing Agreement
Enterprise
Tailored Plan
Included in plan:
Unlimited Digital Channels
Website: Unlimited (Page views / month)
Email: Unlimited (Email / month)
In-App: Unlimited (Users / month)
Unlimited Dashboards
Unlimited SDK Domains
Unlimited Feedback Forms
Unlimited Feedback Responses
In-Page Feedback
Full API Access
20+ Users
Email Support
Data Processing Agreement
Dedicated Success Manager
Regular Team Consultations
Onboarding Sessions
Bespoke Training Services
Service Level Agreement
Single Sing-On
Dedicated Domain & Storage
Pricing
Bronze
$39.00
1 user(s) / month
Included in plan:
Manage requests and feedback
Communicate updates
Publish a release log
Powerful reporting
In-app widget and customer portal
Roadmap publishing
Your own branding
JIRA, Zapier, Zendesk and Intercom integrations
Email from your domain
Multi-language
Email support
Silver
$59.00
1 user(s) / month
Included in plan:
Manage requests and feedback
Communicate updates
Publish a release log
Powerful reporting
In-app widget and customer portal
Roadmap publishing
Your own branding
JIRA, Zapier, Zendesk and Intercom integrations
Email from your domain
Multi-language
Custom SSL hostname
Single sign-on via SAML
Dedicated customer success manager
Team permissions
Salesforce add-on
Phone and email support
Enterprise
1 user(s) / month
Included in plan:
Manage requests and feedback
Communicate updates
Publish a release log
Powerful reporting
In-app widget and customer portal
Roadmap publishing
Your own branding
JIRA, Zapier, Zendesk and Intercom integrations
Email from your domain
Multi-language
Custom SSL hostname
Single sign-on via SAML
Dedicated customer success manager
Team permissions
Salesforce add-on
Phone and email support
High-touch customer success
Pro services options
Datacenter choice
Contract review option
Annual contract and invoicing
FAQs
No FAQs associated with this application.
FAQs
Does this service offer guides, tutorials and or customer support?
Mopinion offers service in many ways. Including customer support, guides, and other useful resources.
Does this service integrate with any other apps?
Mopinion makes it possible to integrate your Project Management tools. E.g. to import tasks for your team members can directly go into apps like Jira, Slack, Trello, Asana, WordPress, Magento, Optimizely, Google, and many more...
Does this service offer an API?
Mopinion offers data API with a detailed guide on how to access the data related to your customer's feedback. Mopinion is a real-time onsite user feedback system for analysis of customer experience of your web applications.
Does this service offer multi-user capability (e.g. teams)?
Mopinion makes it possible to deliver a great digital experience by systematically engaging everyone: your customers, your team, and your leadership.
With proactive email alerts, we notify you anything important as possible. The feedback flow goes through your company, making sure it's delivered from point A to point B. Track actions, write notes, set reminders and visualize progress. We make it possible for you and your team to act on the feedback you receive.
Who are the main user groups of this service?
Start-ups, SME's and multinational enterprises that provide online services or sales via their online channels.
Many organizations choose Mopinion because they want more than just a feedback collection or survey tool; they want to make sense of feedback data with the most innovative and flexible feedback analysis software on the market.
Join some of the most forward-thinking digital teams from companies such as Arcadia, TSB Bank, Walmart, Hotels.com, Siemens, Ahold, Mediacorp Ltd and many more.
A snap of market leaders who trust Mopinion: Arcadia, Ahold, Decathlon, Efteling, Greetz, Hotels.com, Kia, KLM, KPN, Mediacorp, Siemens, TSB Bank, TomTom, TUI, Walmart, and more...
What is this service generally used for?
Mopinion is an all-in-one user feedback platform that helps digital enterprises listen, understand, and act across all digital touchpoints (web, mobile, and email).
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